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What your warranty
covers:
• Any defect in materials or workmanship.
For how long after your purchase:
•
90 days for labor charges.
•
One year for parts.
The warranty
period
for rental units begins
with the first rental or 45 days from date of
shipment
to the rental firm, whichever
comes first.
What
we will do:
Durin_ the initial 90 days
Exchange your camcorder with a new or
refurbished unit, or repair your camcorder.
The option will be ours. There will be no
cost to you.
After the 90 days and within one year
Exchange
your camcorder
with a new or
refurbished
unit, or repair
your camcorder.
The option will be ours.
Parts will be
provided
at no charge,
but you will be
responsible
for the cost of labor required
for the repair.
How you get service:
Call 1-800-283-6503
and have your unit's
date of purchase
and model/serial
number
ready.
The model/serial
number
information
is on the bottom of your
camcorder.
•
A representative
will troubleshoot
your
problem
over the phone.
If the
representative
determines
that you should
receive
a replacement
unit, you will be
provided
with a Service
Request
(SR)
number
and the location
of a nearby
exchange
point if one exists.
No returns
will be accepted
without
the SR number.
To receive
a replacement
Camcorder
before
you return yours:
1.
Provide your Discover,
MasterCard,
or
Visa account
number
and expiration
date
to our phone
representative.
This is for
security
purposes.
If we receive
your unit,
excluding
all accessories,
within
14 days
from the date you were provided
the SR
number,
only items not covered
by
warranty
will be charged
to your account.
IF YOUR
UNIT IS NOT RECEIVED
WITHIN
14 DAYS, THE
SUGGESTED
RETAIL
VALUE
OF THE
CAMCORDER
WILL
BE CHARGED
TO YOUR
CREDIT
CARD.
This
amount,
less $10.00 handling,
will be
credited
if the unit is subsequently
received.
2.
We will send you a replacement
unit.
3.
Ship the unit back to us, excluding
all
accessories,
using the replacement
unit's
carton.
Shipping
instructions
will be
included
in the carton
along with your SR
number
which will allow
you to easily
ship the unit back to us. Make sure you
insure your shipment
in case of damage
or loss.
Include with the shipment:
•
Evidence
of purchase
date, such as a
bill of sale to verify your unit's
warranty
eligibility.
•
A brief note describing
your
camcorder's
problem.
•
Your name, address and phone number.
Return transportation,
storage,
handling,
and
insurance
costs are your sole responsibility.
We accept no liability in case of damage
or loss.
1. We will send a replacement
unit to the
exchange
point.
2.
The exchange
location
will notify you of
its arrival.
3.
Take your unit, excluding
all accessories,
and your evidence
of purchase
date, such
as a bill of sale, to the exchange
location
and you will be provided
the new or
refurbished
unit.
4.
If the repairs were covered
by your
warranty,
you will not be billed.
95
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