Problems With Your Order; Product Information; Returning Items For Warranty Repair Or Credit; Autotech Service - Dell Precision 490 Desktop User Manual

apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
Electronic Quote Service
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sales@dell.com
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
Electronic Information Service
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info@dell.com

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their
portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. For the telephone
number to call, see the contact numbers for your region (see
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your
region (see Contacting Dell).

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff uses
computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call, see the contact numbers for your region (see
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the
telephone number to call to speak to a sales specialist, see the contact numbers for your region (see
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist
4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.
Contacting Dell).
Technical Assistance and then call the number for your country as listed in
contact numbers for your region.
indicating the tests you have run and any error messages reported by the Dell Diagnostics.
Contacting Dell.
Contacting Dell).
Contacting Dell).