Dell Precision 490 Desktop User Manual

Dell Precision 490 Desktop User Manual

User's guide
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Table of Contents

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Dell Precision™ Workstation 490 User's Guide
Information About Your Computer
About Your Computer
Copying CDs and DVDs
Advanced Features
Before You Begin
Removing the Computer Cover and Front Panel
Chassis Intrusion Switch
Memory
Drives
Changing Between Tower and Desktop Modes
Cards
Installing the Speaker (Optional)
Processor
Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Glossary.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, Dell TravelLite, PowerEdge, PowerVault, StrikeZone, PowerApp, and Dell
OpenManage are trademarks of Dell Inc.; Intel, Pentium, SpeedStep, Xeon, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered
trademarks of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license; ENERGY STAR is a registered
trademark of the U.S Environmental Protection Agency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model DCTA
August 2006 P/N KD769 Rev. A01
Battery
I/O Panel
System Board
Power Supply
Replacing the Front Panel and Computer Cover
Tools to Help Solve Problems
Solving Problems
Cleaning Your Computer
Features of Microsoft® Windows® XP
Getting Help
FCC Notice (U.S. Only)
Glossary

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Summary of Contents for Dell Precision 490 Desktop

  • Page 1: Abbreviations And Acronyms

    U.S Environmental Protection Agency. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
  • Page 2: About Your Computer

    USB device). It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards. Dell™ rotatable  To rotate the Dell badge for tower-to-desktop conversion: remove the badge front panel (see Removing the Front Panel), turn it over, and rotate the plastic handle behind the badge.
  • Page 3: Back View (Tower Orientation)

     No light — The computer is turned off or in a hibernation ¡ mode.  Steady green — The computer is in a normal operating ¡ state.  Blinking green — The computer is in a power-saving state. ¡  Blinking or solid amber — See Power Problems.
  • Page 4 parallel Connect a parallel device, such as a printer, to the parallel connector. If connector you have a USB printer, plug it into a USB connector.   NOTE: The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address.
  • Page 5: Front View (Desktop Orientation)

    The light might also be on when a device such as your CD player is operating. Dell™ rotatable  To rotate the Dell badge for tower-to-desktop conversion: remove the badge front panel (see Removing the Front Panel), turn it over, and rotate the plastic handle behind the badge.
  • Page 6: Inside View - Hard Drive Bay Rotated Out

    1 back panel Plug serial, USB, and other devices into the appropriate connector (see connectors Back Panel Connectors). 2 card slots Access connectors for any installed PCI, PCI-X, or PCI Express cards.   NOTE: The slot farthest to the left and the two slots on the right support half-length cards: one PCI Express x8 slot (wired as x4) and two PCI-X slots.
  • Page 7: System Board Components

    power supply system board memory fan front fan card fan  System Board Components primary processor connector 15 Flexbay connector (USB) (CPU_0) secondary processor connector 16 SATA connectors (SATA_2, SATA_1, (CPU_1) SATA_0) front fan connector 17 floppy drive (DSKT) (FAN_FRONT) card cage fan (FAN_CCAG) 18 front panel connector (FRONTPANEL) internal speaker connector...
  • Page 8 (INT_SPKR) power connector (POWER2) 20 PCI-X card slot (SLOT5_PCIX) IDE drive connector (IDE) 21 chassis intrusion header (INTRUDER) standby power light 22 PCI card slot (SLOT4_PCI) (AUX_PWR) password jumper (PSWD) 23 PCI Express x8 card slot, wired as x4 (SLOT3_PCIE) 10 auxiliary hard-drive LED 24 PCI Express x16 card slot connector (AUX_LED)
  • Page 9: Advanced Features

    The Ethernet connectivity is enabled or the Ethernet Connectivity: Ethernet Connectivity Enabled/ connectivity is disabled. Ethernet Connectivity Disabled For more information about Dell's ASF implementation, see the ASF User's Guide and the ASF Administrator's Guide, which are available on the Dell Support website at support.dell.com.   Dell OpenManage™ IT Assistant IT Assistant configures, manages, and monitors computers and other devices on a corporate network.
  • Page 10: Chassis Intrusion Detection

     Change the state of your computer, such as updating its BIOS or shutting it down remotely A managed system is one that has Dell OpenManage Client Instrumentation set up on a network that uses IT Assistant. For information about Dell OpenManage Client Instrumentation, see the Dell OpenManage Client Instrumentation User's Guide available on the Dell Support website at support.dell.com.
  • Page 11: Password Protection

    NOTE: Before you purchase an antitheft device, make sure that it works with the security cable slot on your computer. Antitheft devices usually include a segment of metal-stranded cable with an attached locking device and key. The documentation that comes with the device contains instructions for installing it.
  • Page 12: Typing Your System Password

      5. Press <Enter>. If the new system password is less than 15 characters, the whole field fills with placeholders.   6. To confirm your password, type it a second time in the Confirm New Password field and press <Enter>.  ...
  • Page 13: Assigning An Administrator Password

    Option Settings You cannot change or enter a new administrator password if the following option is displayed:  Disabled — The administrator password is disabled by a jumper setting on the system board. You can only assign an administrator password when one of the following options is displayed:  Set —...
  • Page 14: Disabling A Forgotten Password And Setting A New Password

    Entering System Setup   1. Turn on (or restart) your computer.   2. When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear.    3. Once this F2 prompt appears, press <F2> immediately. NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt can appear very quickly, so you must watch for it to display, and then press <F2>.
  • Page 15: System Setup Options

      System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not be present or may not appear exactly as listed. System Displays the following information for the processor installed in the system: Processor Type, Processor Clock Speed, Processor Processor Bus Speed, Processor Cache Size, Processor ID number, whether the processor is Hyperthreading or Multi-...
  • Page 16 NOTE: Drive 4 can be enabled or disabled when (On default) SATA Operation is set to RAID Autodetect/AHCI. In other modes, this field might be non-functional. In this case, the text in the Drive 4 field reads as follows: This SATA port is disabled because the system has been configured for ATA mode.
  • Page 17 This setting specifies which video controller is primary, PCI or Primary PEG. PEG is the appropriate setting for a PCI Express graphics Video card or cards. (PEG default) Performance Determines whether the physical processor appears as HyperThreading one or two logical processors. The performance of some applications improves with additional logical processors (On default) installed.
  • Page 18 Sets the computer to automatically turn on. Off disables this feature. Everyday turns the computer on every day at the time set in Auto Power Time. Weekdays turns the computer on every Auto day from Monday through Friday at the time set in Auto Power Power On Time.
  • Page 19: Selecting The Boot Device For The Current Boot

    When set to Report (enabled) and an error is detected during POST, the BIOS will display the error message and prompt you to press <F1> to continue or press <F2> to enter the system setup program. Keyboard Errors When set to Do Not Report (disabled) and an error is detected during POST, the BIOS will display the error message and continue booting the system.
  • Page 20: Clearing Forgotten Passwords

    3. Press the up- and down-arrow keys to move through the list of devices.   4. Press the spacebar to enable or disable a device.   5. Press <U> and <D> to move a selected device up or down the list.  ...
  • Page 21: Clearing Cmos Settings

    RTCRST The real-time clock is being reset.    jumpered    unjumpered   2. Remove the computer cover (see Removing the Computer Cover).   3. Locate the 2-pin password jumper (PSWD) on the system board, and remove the jumper plug; set the plug aside. For help locating the jumper, see System Board Components.
  • Page 22: Power Management

    This section provides an overview of the RAID configuration that you might have selected when you purchased your computer. While there are many RAID configurations available in the computer industry for different types of uses, Dell offers RAID level 0, RAID level 1, or RAID level 5 on your Dell Precision computer.
  • Page 23: Raid Level 1

    segments—or stripes—of data sequentially across the physical drives to create a large virtual drive. Data striping allows one of the drives to read data while the other drive is searching for and reading the next block. Another advantage of a RAID level 0 configuration is that it utilizes the full capacities of the drives. If you have two 120-GB drives installed, you have 240 GB on which to store data.
  • Page 24: Setting Your Computer To Raid-Enabled Mode

    Because data is striped across the RAID configuration, as it is in a RAID 0 configuration, it can be quickly accessed. Also, because of the parity data, if only a single drive fails, that drive can be rebuilt using the parity data on the other drives. The amount of storage space available to three 120-GB RAID level 5 drives is 240-GB on which to store data, since the equivalent of one drive is set aside for parity data.
  • Page 25: Creating A Raid Level 1 Configuration

    7. Click Finish to create the volume, or click Back to make changes.   Creating a RAID Level 1 Configuration NOTICE: When you perform this operation, all data on the RAID drives will be lost. NOTE: This procedure is only possible if you ordered your computer with a RAID configuration.  ...
  • Page 26: Migrating To A Raid Level 0 Configuration

      2. Right-click the Volume icon of the RAID volume you want to delete, and select Delete Volume.   3. On the Delete RAID Volume Wizard screen, click Next.   4. Highlight the RAID volume you want to delete in the Available box, click the right-arrow button to move the highlighted RAID volume into the Selected box, and then click Next.
  • Page 27: Migrating To A Raid Level 1 Configuration

    Migrating to a RAID Level 1 Configuration   1. Set your computer to RAID-enabled mode (see Setting Your Computer to RAID-Enabled Mode).   2. Click the Start button and point to All Programs® Intel(R) Matrix Storage Manager® Intel Matrix Storage Console to launch the Intel Storage Utility. If you do not see an Actions menu option, you have not yet set your computer to RAID-enabled mode (see Setting Your Computer to RAID-Enabled Mode).
  • Page 28: Configuring Your Computer For Raid Using The Intel® Raid Option Rom Utility

    NOTICE: A spare hard drive must be at least the same size as the larger of the two drives in the RAID configuration that it supports. Otherwise, the spare hard drive will not function. The RAID utility will not notify you if you fail to select a large enough drive. A spare hard drive may be created with a RAID level 1 configuration.
  • Page 29   11. Confirm that the correct volume configuration is displayed on the main Intel RAID Option ROM utility screen.   12. Press the up- and down-arrow keys to select Exit and press <Enter>.   13. Install the operating system (see Reinstalling Windows XP.)  ...
  • Page 30   Deleting a RAID Volume NOTICE: When you perform this operation, all data on the RAID drives will be lost. NOTICE: If your computer currently boots to RAID and you delete the RAID volume in the Intel RAID Option ROM utility, your computer will become unbootable.
  • Page 31: About The Battery

    Back to Contents Page   Battery Dell Precision™ Workstation 490 User's Guide   About the Battery   Replacing the Battery   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
  • Page 32 1 system battery 2 positive side of battery connector 3 battery socket tab 4 battery socket NOTICE: To avoid damage to the battery connector, you must firmly support the connector while replacing the battery.   8. Support the battery connector by pressing down firmly on the positive side of the connector.  ...
  • Page 33: Before You Begin

    Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
  • Page 34   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer.
  • Page 35: Expansion Card Support

    Back to Contents Page   Cards Dell Precision™ Workstation 490 User's Guide   Expansion Card Support   Installing an Expansion Card   Removing an Expansion Card   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.  ...
  • Page 36 1 card retention door 2 release tab   5. If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 7. 1 release tab 2 card retention door 3 alignment bar alignment guide  ...
  • Page 37 7. Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.   CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.
  • Page 38: Removing An Expansion Card

      12. Rotate the card retention door until it snaps into place. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment.  ...
  • Page 39 Because the door is captive, it will remain in the open position. 1 release tab 2 card retention door 3 alignment bar alignment guide   NOTE: For extra security, remove the alignment guide (an upside-down screw) and screw it in right side up to secure a card. 5 filler bracket  ...
  • Page 40 1 card retention door 2 release tab   8. Rotate the card retention door until it snaps into place. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment.
  • Page 41: Copying Cds And Dvds

    CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you experience recording problems, check for available software patches on the Sonic support website at www.sonic.com. The DVD-writable drives installed in Dell™ computers can write to and read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media.
  • Page 42: Helpful Tips

    DVD+RW DVD-RW DVD+R DL DVD-R DL Maybe No DVD-RAM Maybe No   Helpful Tips  Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic DigitalMedia and open a DigitalMedia project.  Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.  You cannot create audio DVDs with Sonic DigitalMedia.
  • Page 43: Cleaning Your Computer

    Back to Contents Page   Cleaning Your Computer Dell Precision™ Workstation 490 User's Guide   Computer, Keyboard, and Monitor   Mouse   Floppy Drive   CDs and DVDs   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
  • Page 44: Cds And Dvds

    Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation.  CDs and DVDs NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed-air product. Never touch the lens in the drive.
  • Page 45: Removing The Processor

    Back to Contents Page   Processor Dell Precision™ Workstation 490 User's Guide   Removing the Processor   Installing the Processor   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
  • Page 46 2 captive screw housing (4) NOTICE: If you are installing a processor upgrade kit from Dell, discard the original heat-sink assembly. If you are not installing a processor upgrade kit from Dell, reuse the original heat-sink assembly when you install your new processor.
  • Page 47: Installing The Processor

     Installing the Processor NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. NOTICE: When replacing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.  ...
  • Page 48 If you are not installing a processor upgrade kit from Dell, reuse the original heat-sink assembly when you replace the processor. If you installed a processor replacement kit from Dell, return the original heat-sink assembly and processor to Dell in the same package in which your replacement kit was sent.
  • Page 49  ...
  • Page 50: Tower Computer Drives

    Back to Contents Page   Drives Dell Precision™ Workstation 490 User's Guide   Tower Computer Drives   Desktop Computer Drives   Hard Drive   Drive Panels   Floppy Drive   Media Card Reader   CD/DVD Drive  Tower Computer Drives Possible fully-populated computer configurations:  Three serial ATA (SATA) or serial-attached SCSI (SAS) hard drives and up to two optical drives  Up to two (SAS or SATA) hard drives with up to two optical drives and one floppy drive or one Media Card Reader...
  • Page 51 If you remove a floppy drive, a Media Card Reader, or an optical drive from your computer, you will need to install a metal shield in its place. If a metal shield is not installed in any of these cases, your computer may not function properly. Contact Dell if you need an extra shield (see Contacting Dell).
  • Page 52: General Drive Installation Guidelines

    General Drive Installation Guidelines NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly. When you install a drive, you connect two cables—a DC power cable from the power supply and a data cable—to the back of the drive. The other end of the data cable will connect to either an expansion card or to the system board.
  • Page 53: Hard Drive

    If SATA and SAS drives are mixed, the two drives of the same type should be installed in the rotatable drive bay. NOTICE: It is recommended that you only use SAS cables purchased from Dell. Cables purchased elsewhere are not guaranteed to work with Dell computers.
  • Page 54 1 blue tabs (2) 2 hard drive in primary hard-drive bay 3 secondary hard drive bay   8. Ensure that all connectors are properly cabled and firmly seated.   9. Rotate the hard-drive carrier back into place (see Rotating the Hard-Drive Carrier Back into the Computer).
  • Page 55 1 drive 2 hard-drive bracket NOTICE: SAS drives and SATA drives cannot be mixed in the rotatable hard-drive carrier. The drives in the hard-drive carrier must both be either SATA or SAS hard drives.   9. Slide the hard drive into the hard-drive bay until it clicks securely into place.  ...
  • Page 56 See the documentation for your operating system for instructions.   20. Test the hard drive. See Dell Diagnostics for instructions.   21. If the drive you just installed is the primary drive, install your operating system on the hard drive.
  • Page 57 1 sliding-plate lever 4 power supply 2 SATA data cable 5 SATA_2 connector 3 power cable 6 optional SATA hard drive in FlexBay 1 SAS data cable 4 SAS connector 2 power cable 5 optional SAS controller card 3 power supply 6 optional SAS hard drive in FlexBay  ...
  • Page 58 1 sliding-plate lever 2 optional third hard drive in FlexBay   9. Set the drive aside in a secure location. NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly.
  • Page 59   4. Remove the computer cover (see Removing the Computer Cover).   5. Remove the drive panel (see Removing the Drive Panel). NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly.
  • Page 60 See the documentation for your operating system for instructions.   22. Test the hard drive. See Dell Diagnostics for instructions.   23. If the drive you just installed is the primary drive, install your operating system on the hard drive.
  • Page 61 CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.   1. Follow the procedures in Before You Begin.   2. Remove the computer cover (see Removing the Computer Cover and Front Panel).
  • Page 62   10. Ensure that all connectors are properly cabled and firmly seated. NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly.  ...
  • Page 63   7. If the CD/DVD drive bay is unpopulated and metal shields are present in your computer (see About the Metal Shields Present in Some Drive Configurations), pull to remove the 5.25-inch metal shield. Then, remove the drive-panel insert from a 5.25-inch drive bay (see Removing a Drive-Panel Insert).
  • Page 64: Removing The Drive Panel

    1 power cable 3 SATA_2 connector 2 SATA data cable 4 optional third SATA hard drive in hard-drive carrier   13. Connect the data cable to the back of the drive and to the connector on the system board.   14.
  • Page 65: Removing A Drive-Panel Insert

      3. Grasp the sliding plate lever and push it towards the base of the computer until the drive panel snaps open. 1 drive panel 2 sliding plate 3 sliding plate lever 1 sliding plate 2 sliding-plate lever 3 drive panel  ...
  • Page 66: Replacing A Drive-Panel Insert

    NOTICE: To avoid breaking the drive-panel insert tab, do not pull the insert more than approximately 1 cm (½ inch) away from the drive panel before  sliding the tab out of the slot.   4. Pinch the drive-panel insert release tabs and rotate the insert just enough to free the release tabs. 1 drive panel 2 drive-panel insert 3 drive-panel insert release tabs (2) 4 drive-panel insert tab in tab slot  ...
  • Page 67: Floppy Drive

    1 drive-panel tabs 2 drive panel 1 drive panel 2 drive-panel tabs   2. Align the drive panel tabs with the side-door hinges.   3. Rotate the drive panel toward the computer until it snaps into place on the drive panel.  ...
  • Page 68 Removing a Floppy Drive (Tower Computer)   1. Follow the procedures in Before You Begin.   2. Remove the computer cover (see Removing the Computer Cover).   3. Remove the drive panel (see Removing the Drive Panel).   4. Disconnect the power and data cables from the back of the floppy drive.  ...
  • Page 69 b.  Push the vented metal insert until it clicks into place and its metal tabs rest flush against the chassis surface. Install a drive-panel insert (see Replacing a Drive-Panel Insert).   8. If you are installing another drive in the FlexBay, see the appropriate installation procedure in this section.  ...
  • Page 70 See the documentation that came with the drive for instructions on installing any software required for drive operation.   16. Enter the system setup program (see System Setup) and select the appropriate Diskette Drive option.   17. Verify that your computer works correctly by running the Dell Diagnostics. See Dell Diagnostics.
  • Page 71   Removing a Floppy Drive (Desktop Computer)   1. Follow the procedures in Before You Begin.   2. Remove the computer cover (see Removing the Computer Cover).   3. Remove the drive panel (see Removing the Drive Panel).   4. Disconnect the power and data cables from the back of the floppy drive.  ...
  • Page 72 c.  Push the vented metal insert until it clicks into place and its metal tabs rest flush against the chassis surface. Then, install a drive-panel insert (see Replacing a Drive-Panel Insert). 1 FlexBay 2 vented metal insert   9. If you are installing another drive in the FlexBay, see the appropriate installation instructions in this section.  ...
  • Page 73 1 drive retention insert 2 floppy drive   5. If another device is installed in the FlexBay, remove that device (see the appropriate removal instructions in this section). NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly.
  • Page 74 See the documentation that came with the drive for instructions on installing any software required for drive operation.   18. Enter the system setup program (see System Setup) and select the appropriate Diskette Drive option.   19. Verify that your computer works correctly by running the Dell Diagnostics. See Dell Diagnostics for instructions.
  • Page 75: Media Card Reader

     Media Card Reader   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components.
  • Page 76 1 sliding-plate lever 2 Media Card Reader NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly.   7. If you are not installing another drive in the drive bay and metal shields are present in your computer (see About the Metal Shields Present in Some Drive Configurations), reinstall the vented metal insert over the FlexBay and the empty space beneath it:...
  • Page 77 1 Media Card Reader 2 screws   8. Gently slide the reader into the FlexBay until you hear a click or feel the reader securely installed. 1 sliding-plate lever 2 Media Card Reader   9. Attach the interface cable to the Media Card Reader.  ...
  • Page 78 16. Enter the system setup program (see System Setup) and select the appropriate USB for Flexbay option.   17. Verify that your computer works correctly by running the Dell Diagnostics. See Dell Diagnostics for instructions.   Removing a Media Card Reader (Desktop Computer)  ...
  • Page 79 1 drive retention insert 2 Media Card Reader   7. Remove the Media Card Reader.   8. If you are not installing another drive in the FlexBay and metal shields are present in your computer (see About the Metal Shields Present in Some Drive Configurations), install the vented metal insert over the FlexBay and the empty space beneath it: a.
  • Page 80   Installing a Media Card Reader (Desktop Computer)   1. Follow the procedures in Before You Begin.   2. Remove the computer cover (see Removing the Computer Cover).   3. Remove the drive panel (see Removing the Drive Panel).   4.
  • Page 81 See the documentation that came with the drive for instructions on installing any software required for drive operation.   18. Enter the system setup program (see System Setup) and select the appropriate USB for Flexbay option.   19. Verify that your computer works correctly by running the Dell Diagnostics. See Dell Diagnostics for instructions.
  • Page 82: Cd/Dvd Drive

     CD/DVD Drive   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components.
  • Page 83  Install the 5.25-inch metal shield in its place; align its screws in the metal rails and push the shield back until it clicks into place. NOTE: A metal shield for the CD/DVD drive bay can be ordered from Dell. See Contacting Dell.
  • Page 84   8. If no screws are attached to the drive, check the inside of the drive panel for shoulder screws and attach them to the new drive. 1 CD/DVD drive 2 screws   9. Gently slide the drive into place until you hear a click or feel the drive securely installed. 1 sliding-plate lever 2 CD/DVD drive  ...
  • Page 85 17. Enter the system setup program (see System Setup) and select the appropriate Drive option.   18. Verify that your computer works correctly by running the Dell Diagnostics. See Dell Diagnostics for instructions.   Removing a CD/DVD Drive (Desktop Computer)  ...
  • Page 86  Install the 5.25-inch metal shield in its place; align its screws in the metal rails and push the shield back until it clicks into place. NOTE: A metal shield for the CD/DVD drive bay can be ordered from Dell. See Contacting Dell.
  • Page 87 1 drive retention insert 2 CD/DVD drive   6. If another device is installed in the CD/DVD drive bay, remove that device (see Removing a CD/DVD Drive (Desktop Computer)). NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly.
  • Page 88 See the documentation that came with the drive for instructions on installing any software required for drive operation.   19. Enter the system setup program (see System Setup) and select the appropriate Drive option.   20. Verify that your computer works correctly by running the Dell Diagnostics. See Dell Diagnostics for instructions. Back to Contents Page  ...
  • Page 89: Fcc Notice (U.s. Only)

    2. This device must accept any interference received, including interference that may cause undesired operation. NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.
  • Page 90: Information About Your Computer

    This document may be optional and may not ship with your  How to remove and install parts computer.  How to open my computer cover   NOTE: This document is available as a PDF at support.dell.com.  Warranty information   Dell™ Product Information Guide  Terms and Conditions (U.S. only)  Safety instructions  Regulatory information  Ergonomics information...
  • Page 91 DSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy drives, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer. The software   automatically detects your computer and operating system and installs the updates appropriate for your configuration.
  • Page 92: Specifications

    The color of your CD varies based on the operating system you ordered.  How to use Linux   Dell Supported Linux Sites  E-mail discussions with users of Dell Precision™ products and the Linux  operating system  Linux.dell.com  Additional information regarding Linux and my Dell Precision computer  Lists.us.dell.com/mailman/listinfo/linux-precision  Specifications   Microprocessor Microprocessor type Dual-Core Intel® Xeon® Processor 5xxx series Internal cache 4 MB...
  • Page 93 Expansion Bus Bus type PCI 2.3 PCI Express 1.0A PCI-X 2.0A USB 2.0 Bus speed PCI: 133 MB/s PCI-X: 800 MB/s PCI Express: x4/ x8 slot bidirectional speed - 2 GB/s x16 slot bidirectional speed - 8 GB/s Card Slots Desktop Mode: Slots 2-4 support full-length cards (1 PCI Express x16 slot, one PCI Express x8 slot, and one PCI slot), and slots 1, 5, and 6 support half-...
  • Page 94   Key Combinations <F2> starts embedded system setup (during start-up only) <F12> or <Ctrl><Alt><F8> starts the Boot Device menu (during start-up only) <Ctrl><Alt><F10> launches the utility partition (if installed) during start-   Controls and Lights Power control push button Power light green light—blinking green in sleep state;...
  • Page 95: Caring For Your Computer

    Operating 10° to 35°C (50° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 5 to 350 Hz at 0.0002 G Storage 5 to 500 Hz at 0.001 to 0.01 G Maximum shock: Operating 40 G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent to 20 in/sec [51 cm/sec]) Storage 105 G +/- 5% with pulse duration of 2 msec +/- 10%...
  • Page 96: Getting Help

    Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
  • Page 97: Problems With Your Order

     Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact numbers for your region (see Contacting Dell).
  • Page 98: Before You Call

    NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating  countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 99 Home/Small Business Customer Care 0820 240 530 14 Preferred Accounts/Corporate Customer Care 0820 240 530 16 Country Code: 43 Support for XPS portable computers only 0820 240 530 81 City Code: 1 Home/Small Business Support for all other Dell computers 0820 240 530 14 Preferred Accounts/Corporate Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll-free: 1-866-278-6818...
  • Page 100 Technical Fax 22537 2728 Switchboard 22537 2711 Website: support.euro.dell.com     Technical Support for XPS portable computers only 7010 0074 Technical Support for all other Dell computers 7023 0182 Denmark (Copenhagen) Customer Care (Relational) 7023 0184 International Access Code: 00 Home/Small Business Customer Care 3287 5505 Switchboard (Relational) 3287 1200...
  • Page 101 Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 France (Paris) (Montpellier) Switchboard (calls from outside of France) 04 99 75 40 00 International Access Code: 00 Sales 0825 004 700 0825 004 701 Country Code: 33 Fax (calls from outside of France) 04 99 75 40 01...
  • Page 102 0120-198-226 Technical Support outside of Japan (Dimension and Inspiron) 81-44-520-1435 Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free:0120-198-433 Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894 Japan (Kawasaki) Technical Support (PDAs, projectors, printers, routers) toll-free: 0120-981-690...
  • Page 103 Malaysia (Penang) Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free: 1 800 880 193 Technical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1 800 881 306 International Access Code: 00 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 881 386 Country Code: 60 Customer Care toll-free: 1800 881 306 (option 6) Transaction Sales toll-free: 1 800 888 202...
  • Page 104    E-mail: Tech_support_central_Europe@dell.com    Switzerland (Geneva) Technical Support for XPS portable computers only 0848 33 88 57 Technical Support (Home and Small Business) for all other Dell products 0844 811 411 International Access Code: 00 Technical Support (Corporate) 0844 822 844 Country Code: 41 Customer Care (Home and Small Business) 0848 802 202...
  • Page 105 0870 907 4006 Uruguay General Support toll-free: 000-413-598-2521 Automated Order-Status Service toll-free: 1-800-433-9014 AutoTech (portable and desktop computers) toll-free: 1-800-247-9362 Hardware and Warranty Support (Dell TV, Printers, and Projectors) for toll-free 1-877-459-7298 Relationship customers Consumer (Home and Home Office)  Support for all other Dell products toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Financial Services website: www.dellfinancialservices.com ...
  • Page 106 U.S. Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 Back to Contents Page  ...
  • Page 107 Back to Contents Page   Glossary Dell Precision™ Workstation 490 User's Guide A B C D E F G H I K L M N O P R S T U V W X Z Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer.
  • Page 108 L2 cache — Secondary cache which can either be external to the processor or incorporated into the processor architecture. carnet — An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport. CD — compact disc — An optical form of storage media, typically used for audio and software programs. CD drive —...
  • Page 109 ExpressCard — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of ExpressCards. ExpressCards support both the PCI Express and USB 2.0 standard. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance.  Express Service Code service may not be available in some countries.
  • Page 110  H hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably. heat sink — A metal plate on some processors that helps dissipate heat. help file — A file that contains descriptive or instructional information about a product. Some help files are associated with a particular program, such as Help in Microsoft Word.
  • Page 111 — A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external, PC Card, and internal. You typically use your modem to connect to the Internet and exchange e-mail. module bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. monitor — The high-resolution TV-like device that displays computer output.
  • Page 112 — An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer. Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.
  • Page 113 off your computer before completing a shutdown. smart card — A card that is embedded with a processor and a memory chip. Smart cards can be used to authenticate a user on computers equipped for smart cards. software — Anything that can be stored electronically, such as computer files or programs. S/PDIF —...
  • Page 114 video resolution — See resolution. virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another through an infected disk, software downloaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also starts. A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk.
  • Page 115: I/O-Panel Components

    Back to Contents Page   I/O Panel Dell Precision™ Workstation 490 User's Guide   I/O-Panel Components   Removing the I/O Panel   Replacing the I/O Panel   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.  ...
  • Page 116: Replacing The I/O Panel

    1 card fan 2 card fan cable 3 card fan system-board connector (FAN_CCAG) 4 front fan 5 full-length card retainer piece   6. If the system is in tower mode, pull to remove the full-length card retainer piece beside the card fan.  ...
  • Page 117 Back to Contents Page  ...
  • Page 118: Fully Buffered Dimm (Fbd) Memory Overview

    Your computer supports fully-buffered ECC DDR2 memory only. For more information on the type of memory supported by your computer, see Specifications. NOTICE: Before you install new memory modules, download the most recent BIOS for your computer from the Dell Support website at support.dell.com.
  • Page 119: Removing Memory

    If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module.
  • Page 120 NOTICE: Before you install new memory modules, download the most recent BIOS for your computer from the Dell Support website at support.dell.com.   2. Remove the computer cover (see Removing the Computer Cover).   3. Rotate the hard-drive carrier out of the computer (see Rotating the Hard-Drive Carrier Out of the Computer).
  • Page 121   13. When the Installed Memory total is correct, press <Esc> to exit system setup.   14. Run the Dell Diagnostics (see Dell Diagnostics) to verify that the memory modules are operating properly. Back to Contents Page  ...
  • Page 122: Removing The Power Supply

    Back to Contents Page   Power Supply Dell Precision™ Workstation 490 User's Guide   Removing the Power Supply   Replacing the Power Supply   CAUTION: Before performing any of the procedures in this section, follow the safety instructions in the Product Information Guide.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
  • Page 123 4. On the desktop computer, reattach the power cables to the side of the hard drive.   5. Run the cables underneath the tabs, and press the tabs to close them over the cables.   6. Replace the computer cover (see Replacing the Computer Cover).
  • Page 124: Removing The Computer Cover And Front Panel

    Back to Contents Page   Removing the Computer Cover and Front Panel Dell Precision™ Workstation 490 User's Guide   Removing the Computer Cover   Removing the Front Panel   Rotating the Hard-Drive Carrier Out of the Computer  Removing the Computer Cover   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
  • Page 125: Rotating The Hard-Drive Carrier Out Of The Computer

    7. Release the cover from the hinge tabs and set it aside in a secure location. NOTICE: The computer cooling system cannot function properly while the computer cover is not installed. Do not attempt to boot the computer before replacing the computer cover.  Removing the Front Panel  ...
  • Page 126   2. Press the card retention mechanism release-tab and rotate the card retention mechanism so that it rests against the rotatable hard-drive carrier.   3. Press down against the card retention mechanism until it clicks into place, locked against the hard-drive carrier.  ...
  • Page 127: Changing Between Tower And Desktop Modes

    To avoid damage to a drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it. NOTE: To change your computer's orientation from either tower to desktop or desktop to tower, you must use an optional kit available from Dell. See Product Information for more details on ordering from Dell.
  • Page 128 9. If there is a drive installed in the Flexbay, remove it (see Drives).   10. Rotate the Dell badge by turning the plastic handle on the back of the front panel until the badge is in the correct orientation.  ...
  • Page 129 NOTE: Hard-drive screws or a hard-drive carrier can be ordered from Dell. See Contacting Dell.   14. If metal shields are present in your computer (see About the Metal Shields Present in Some Drive Configurations), replace metal shields in any empty optical drive bays or over the FlexBay, in tower mode only, by pressing them into place.
  • Page 130: Replacing The Front Panel And Computer Cover

    Back to Contents Page   Replacing the Front Panel and Computer Cover Dell Precision™ Workstation 490 User's Guide   Rotating the Hard-Drive Carrier Back into the Computer   Replacing the Front Panel   Replacing the Computer Cover   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
  • Page 131: Replacing The Front Panel

    2 card-retention mechanism 3 rotatable hard-drive carrier   3. Rotate the card retention mechanism back into its original position; push its tip so that its tab clicks into place.   4. Reconnect both sides of the P3 power-cable bundle that is attached to the card retention mechanism.  Replacing the Front Panel  ...
  • Page 132 1 computer cover 2 computer base NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer.   4. Connect your computer and devices to electrical outlets, and turn them on.  ...
  • Page 133 Back to Contents Page   Installing the Speaker (Optional) Dell Precision™ Workstation 490 User's Guide   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
  • Page 134 1 speaker (optional) 4 speaker cable 2 speaker slots with tabs (3) 5 speaker connector on system board 3 latch release tab       6. Ensure that all connectors are properly cabled and firmly seated.   7. Rotate the hard-drive carrier back into place (see Rotating the Hard-Drive Carrier Back into the Computer).
  • Page 135: Removing The Chassis Intrusion Switch

     Resetting the Chassis Intrusion Detector   1. Turn on (or restart) your computer.   2. When the blue DELL™ logo appears, press <F2> immediately.  If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer (see Turning Off Your Computer) and try again.
  • Page 136 Back to Contents Page  ...
  • Page 137: Removing The System Board

    Back to Contents Page   System Board Dell Precision™ Workstation 490 User's Guide   Removing the System Board   Replacing the System Board   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
  • Page 138 1 card fan 2 card fan cable 3 card fan system-board connector (FAN_CCAG) 4 front fan 5 full-length card retainer piece   9. Disconnect the front fan from the connector labeled FAN_FRONT on the system board. (See System Board Components.)  ...
  • Page 139: Replacing The System Board

     Replacing the System Board   1. Transfer components from the existing system board to the replacement system board: a.  Remove the memory modules and install them on the replacement board. See Memory for more information.   CAUTION: The processor package and heat-sink assembly can get hot. To avoid burns, ensure that the package and assembly have had sufficient time to cool before you touch them.
  • Page 140: Notes, Notices, And Cautions

    U.S Environmental Protection Agency. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
  • Page 141: Diagnostic Light Codes Before Post

    If the power light is off, ensure that the computer is connected to a working electrical outlet and then press the power button. If the problem is still not resolved, contact Dell for technical assistance (see Contacting Dell).
  • Page 142: Diagnostic Light Codes During Post

    (see Cards). 2.  If the problem still exists, install a graphics card that you know works and restart the computer. 3.  If the problem persists or the computer has integrated graphics, contact Dell for technical assistance (see Contacting Dell).
  • Page 143: Beep Codes

    3.  Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see Software and Hardware Incompatibilities). 4.  If the problem persists, contact Dell (see Contacting Dell). Routine system activity preceding video Watch your monitor for on-screen messages.
  • Page 144: Error Messages

     Ensure that the cooling fan and airflow shroud are properly installed and working.   Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support  —  Contact Dell and report the checkpoint code (nnnn) to the support technician (see Contacting Dell).  ...
  • Page 145 Diskette drive 0 seek failure  —  See Drive Problems.   Diskette read failure  —  See Drive Problems.   Diskette subsystem reset failed  —  Run the Dell Diagnostics. See (see Dell Diagnostics).   Diskette write protected  —  Slide the write-protect notch to the open position.   Drive not ready  —  Put a floppy disk in the drive.   Gate A20 failure  —...
  • Page 146 Setup). If the message continues to appear after you ensure that the information in system setup is correct, see your operating system documentation for reinstallation information.   No timer tick interrupt  —   Run the Dell Diagnostics (see Dell Diagnostics).   Non-system disk or disk error  —  Replace the floppy disk with one that has a bootable operating system or remove the floppy disk from drive A and restart the computer.
  • Page 147: When To Use The Dell Diagnostics

    1. Turn on (or restart) your computer.   2. When the DELL™ logo appears, press <F12> immediately.  NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities CD. See Starting the Dell Diagnostics From the Drivers and Utilities...
  • Page 148: Starting The Dell Diagnostics From The Drivers And Utilities Cd

    If you cannot resolve the error condition, contact Dell. NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.  ...
  • Page 149: What Is A Driver

    4. When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.   5. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.  Drivers  ...
  • Page 150: Restoring Your Operating System

    See the Windows Help and Support Center for information on using System Restore. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the  Windows Classic view.  ...
  • Page 151: Using Dell Pc Restore By Symantec

    NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC Restore only if System Restore did not resolve your operating system problem.
  • Page 152: Removing Dell Pc Restore

    Restore, you will not be able to use it to restore your computer's operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space.
  • Page 153: Using The Operating System Cd

    The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.
  • Page 154: Solving Problems

     If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see Battery). If the battery still does not work properly, contact Dell (see Contacting Dell).
  • Page 155: Card Fan Problems

    3.  Close the computer cover (see Replacing the Computer Cover), reconnect the computer and devices to electrical outlets, and then turn them on. 4.  Run the Dell Diagnostics. See Dell Diagnostics.   Test the cards  —  ...
  • Page 156: E-Mail, Modem, And Internet Problems

      Check for Software and Hardware Conflicts  —   See Software and Hardware Incompatibilities.   Run the Dell Diagnostics  —   See Dell Diagnostics.   CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
  • Page 157: Ieee 1394 Device Problems

    You can do so by touching an unpainted metal surface on the computer. NOTE: The front IEEE 1394 connector is optional and only available if you purchased an IEEE 1394 card. To order a card, contact Dell (see Contacting Dell).
  • Page 158: Keyboard Problems

     Keyboard Problems   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.   Check the keyboard cable  —    Ensure that the keyboard cable is firmly connected to the computer.  Shut down your computer (see Turning Off Your Computer), reconnect the keyboard cable as shown in the Quick Reference Guide for your computer, and then restart the computer.
  • Page 159: Media Card Reader Problems

      Save and close any open files or programs and shut down your computer through the Start menu   Run the Dell Diagnostics — Dell Diagnostics. If all tests run successfully, the error condition is related to a software problem.
  • Page 160: Memory Problems

     See the software documentation for minimum memory requirements. If necessary, install additional memory. See Installing Memory.  Reseat the memory modules to ensure that your computer is successfully communicating with the memory. See Memory.  Run the Dell Diagnostics. See Dell Diagnostics.  ...
  • Page 161: Network Problems

     Network Problems Fill out the Diagnostics Checklist as you complete these checks.   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.   Check the network cable connector  —  Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack.
  • Page 162: Printer Problems

     See the device's documentation for the recommended settings. Then enter system setup and go to the Integrated Devices option settings (see System Setup). Ensure that the Serial Port setting or the Parallel Port setting matches the recommended settings.   Run the Dell Diagnostics  —  See Dell Diagnostics.  Sound and Speaker Problems...
  • Page 163: No Sound From Speakers

    Setup) and ensure that Sound under the Integrated Devices option is set to On (if using the integrated audio solution) or Off (if using an expansion card solution). Exit system setup and restart your computer.   Dell Diagnostics. Run the Dell Diagnostics  —  See  ...
  • Page 164: If The Screen Is Blank

    Setup) and ensure that Primary Video Controller under the Integrated Devices option is set correctly. For an AGP card, set Primary Video Controller to AGP. For a PCI card, set Primary Video Controller to Auto. Exit system setup and restart your computer.   Run the Dell Diagnostics.  —  See Dell Diagnostics.
  • Page 165: Transferring Information To A New Computer

    Back to Contents Page   Features of Microsoft® Windows® XP Dell Precision™ Workstation 490 User's Guide   Transferring Information to a New Computer   Creating and Arranging Shortcuts   Switching to Microsoft® Windows® Classic View   Desktop Cleanup Wizard   Choosing a Wallpaper   Internet Connection Firewall   Choosing a Screen Saver   Setting Up a Home and Office Network   Choosing a Desktop Theme...
  • Page 166: Running The Files And Settings Transfer Wizard Without The Operating System Cd

    After the information has been copied, the Completing the Collection Phase screen appears.   8. Click Finish. To transfer data to the new computer:   1. On the Now go to your old computer screen on the new computer, click Next.  ...
  • Page 167: Start Menu

    3. Click Finished and restart the new computer. NOTE: For more information about this procedure, search dell.support.com for document #PA1089586 (How Do I Transfer Files From My Old Computer to My New Dell Computer using the Microsoft® Windows® XP Operating System CD?).
  • Page 168: Choosing A Screen Saver

     Center to place a single copy of an image in the center of the screen  Stretch to place a single copy of an image to fit the size of the screen   5. Click OK to accept the settings and close the Display Properties window.  Choosing a Screen Saver  ...
  • Page 169: Desktop Cleanup Wizard

     Desktop Cleanup Wizard Your computer is set up to use the Desktop Cleanup Wizard to move programs that are not frequently used to a designated folder 7 days after you first start your computer and every 60 days after that. The appearance of the Start menu changes as programs are moved. To turn off the Desktop Cleanup Wizard, perform the following steps.
  • Page 170: Network Setup Wizard

    1 network devices 2 network cables 3 network adapter connector on computer 4 network adapter connector   Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

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