NEC PowerMate 2000 Series Service And Reference Manual page 121

Problem Symptom
CD-ROM drive No sound from CDs.
malfunction (cont'd)
Cannot access CD-ROM drive.
Problems and Solutions
Solution
1. Check that system power is on and the
volume control on the side of the system unit
is adjusted.
2. Check audio software settings.
3. Check the CD for dirt, scratches, label
side up.
4. Check that the CD-ROM driver software is
loaded and not corrupted.
5. Replace the CD-ROM drive.
6. Replace the system board.
1. Check that the CD-ROM driver software is
loaded and not corrupted.
2. Check interface cable connections at the
CD-ROM drive and system board.
3. Check the master/slave jumper settings
(see Section 2).
4. Check the interface cable. Replace as
necessary.
5. Check the AC power adapter. Replace as
necessary.
6. Check the system board. Replace as
necessary.
Troubleshooting 7-9