Troubleshooting Tips - GE JGP337 Owner's Manual And Installation Instructions

Before you call for service...
Troubleshooting -tips
Save time and money! Review the chart on this page first
and you may not need to carl for service.
www.GEAppliances.com
Possible Causes
Burners have yellow or The combustion quality of
yellow-tippedflames
burner flames needs to be
determhled visually.
What To Do
• Use the illustrations below to detemfine if your burner
flames are normal. If burner flames look like A, call fin"
service. Normal
burner
flames should look like
B or C,
dei)ending on the b'pe of gas you use. With I,P gas, some
yellow tipping on outer cones is nomml.
A-Yellow flames B-Yellow tips C-Soft blue flames
Carlfor service on outercones Normal for natural
Normal for LPgas gas
Control knobs Controls improperly set. • To turn fl'om tire OFF l)osition, l)ush tire knob in mad
will not turn then turn.
Burners do Plug on cooktop is not • Make stu'e electrical l)lug ix l)lugged into a live, ln'operly
not light completely inserted in the grounded outlet.
electrical outlet.
Gas supply not comlected • See tire Installation Instructions section.
or turned on,
A fuse in your heine may be • Rel)lace the fl/se or reset the circuit breakel:
blown or the circuit breaker
tripped.
Igniter orifice in burner body • Remove the obstruction. See tire Care and cleaning of
may be clogged, the cooktop section.
Burner parts not replaced • See the Care and cleaning of the cooktop section.
correctly.
Hole in burner top behind • Use a small sewing needle to Uul)lug.
the igniter may be clogged.
Ticking sound of spark Control knob is still • Turn tire knob ()tit of tire LifE l)ositiou to tire desired
igniter persists after in the LITE position, setting.
burner lights • Turn the burner otI and relight. It ticking ix still
l)reseut, (';ill t0r service.
Ticking sound persists Be sure the knob is in the • Remove knob by l)tdliug it straight oiI tire stem and
after burner is turned off OFF position, check tire bottom of tire knob fl)r any buildu l) of soil.
Burner flames very hnproper air to gas ratio. • If cooktop ix connected to IY gas, che(k ;111steps
large or yellow in tire Installation Instructions section.
27