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Nortel 3100 User Manual

Nortel mobile communication client 3100 for windows mobile
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  • Page 1 Nortel Mobile Communication 3100 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 2 KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    Determining the MCC 3100 for Windows Mobile software version ..... 28 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 4 Contents Configuring your MCC 3100 for Windows Mobile ..29 Initial configuration ....... . . 29 Advanced Configuration settings .
  • Page 5 Placing an Instant Conference call ....86 Managing Instant Conferences ....88 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 6 Contents Managing the instant conference history ....91 Managing instant messages ......93 Sending an Instant Message .

  • Page 7: Welcome

    “Related publications” on page 11 Your new MCC 3100 for Windows Mobile You can use Nortel Mobile Communication Client 3100 (MCC 3100) for Windows Mobile to achieve real-time communication with the Nortel Mobile Communication Gateway 3100 (MCG 3100) and Nortel communication server.

  • Page 8: Other Changes

    Communication 3100 Release 2.1. It addresses the group call options in “Responding to an instant conference reminder” on page April 2008 Standard 01.01. This document is issued to support Nortel Mobile Communication 3100 Release 2.1. NN42030-107 MC 3100 3.0 Standard 02.02 November 2008...

  • Page 9: Mcc 3100 For Windows Mobile Feature Overview

    Use the cellular network for voice and data (dependent on hardware and software support). • Communicate using any of the following methods: — Dial a number from the keypad. — Select a number on the Quick Dial list. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 10 Welcome — Select a buddy and choose how you want to contact them (voice call or IM). — Select a record in the history log, voice mail or IM sessions pane and start a new communication session. • Display the MCC 3100 for Windows Mobile in either landscape or portrait view.

  • Page 11: Language Support

    Related publications The following publications relate to this document: • Nortel Mobile Communication Client 3100 for Windows Mobile Quick Reference (NN42030-107) • Nortel Mobile Communication 3100 Planning and Engineering (NN42030-200) Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 12 Welcome • Nortel Mobile Communication 3100 Installation and Commissioning (NN42030-300) • Nortel Mobile Communication 3100 Release Notes (NN42030-404) • Nortel Mobile Communication 3100 Administration and Security (NN42030-600) NN42030-107 MC 3100 3.0 Standard 02.02 November 2008...

  • Page 13: Getting Started

    The MCC 3100 requires the following applications at the enterprise site: • Mobile Communications Gateway 3100 (MCG 3100), • Supported Enterprise Communication Server (ECS) programmed with an account for each user. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 14: Supported Network Connections And Devices

    Getting Started Supported network connections and devices MCC 3100 for Windows Mobile supports the following network connections. Table 1: Supported network connections Device Operating Voice and data type system service availability Service Cellular network Cell only WM5 or later Voice Data Note: For cellular connections, the MCC 3100 for Windows Mobile supports voice over GSM or CDMA and data over GPRS or...

  • Page 15: Network Specifications

    This document describes the touch screen approach; for devices with a physical keypad, use the keypad for numeric entry instead. Network specifications You must meet the following network specifications: • Cellular network subscription Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 16: Cellular Data Plan Use Of Mcc 3100 For Windows Mobile

    Getting Started • Cellular Internet access Configuring the data connection and verifying cellular Internet access 1. On the mobile device Main Menu, choose Start, Settings. 2. Select the Connections tab. 3. Enter the correct parameters, such as access point, user name, and password.

  • Page 17: Subscriber Identity Module (Sim) Card

    There are many factors that affect battery life. If you have devices for which you do not get the above standby time, then you should contact Nortel Support to discuss the scenario. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 18 Getting Started NN42030-107 MC 3100 3.0 Standard 02.02 November 2008...

  • Page 19: Installing Your Mcc 3100 For Windows Mobile

    Installing or upgrading MCC 3100 for Windows Mobile Install or upgrade MCC 3100 for Windows Mobile by using one of the following methods: • “Installing or upgrading from a computer” on page 20 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 20: Installing Or Upgrading From A Computer

    Installing your MCC 3100 for Windows Mobile • “Installing the software over the air” on page 22 • “Upgrading the software over the air” on page 24 Consult your system administrator for the preferred installation or upgrade method. Note 1: Disable sleep mode during the installation process. Note 2: Before beginning the installation process, ensure that your device has at least 10 MB of free hard drive space.
  • Page 21 3. In the address field, enter one of the following addresses: ECM system https://<hostname>/adminserver/userportal.html non-ECM http://<hostname>:8282/adminserver/userportal.html system https://<hostname>:8553/adminserver/userportal.html Note: Obtain the correct hostname and port settings from your system administrator. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 22: Installing The Software Over The Air

    Installing your MCC 3100 for Windows Mobile 4. Use the controls to locate the software file to be installed and click Download. 5. Click Save, navigate to the folder where you want to store the software file on your computer, and click Save. 6.
  • Page 23 Windows mobile device. 7. If prompted, select OK to install the new version of the application on your Windows mobile device. 8. Acknowledge all other licensing and security prompts that may appear. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 24: Upgrading The Software Over The Air

    Installing your MCC 3100 for Windows Mobile The software installation proceeds on your Windows mobile device. 9. Complete all other installation tasks, for example, the installation of a security certificate, if directed by your system administrator. Upgrading the software over the air If you are performing an upgrade from a previous release, you must perform an over-the-air initial installation (see “Installing the software...

  • Page 25: Obtaining The Log File

    3. Select the System tab. 4. Click Remove Programs. The Remove Programs pane appears. 5. Select Nortel MCC 3100 on the Programs in storage memory list. 6. Click Remove. 7. Click Yes and follow the prompts to remove the application software.

  • Page 26: Modifying The Microsoft Activesync Settings

    Installing your MCC 3100 for Windows Mobile 4. Copy the log file (MCC 3100HostLog.txt) to your computer. 5. Forward the log file to Nortel product support for analysis. Modifying the Microsoft ActiveSync settings ActiveSync is a computer-based synchronization program developed by Microsoft.
  • Page 27 4. Click OK. Note: For detailed, up-to-date instructions on how to use Microsoft ActivSync, consult the documentation provided with your Windows Mobile device. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 28: Determining The Mcc 3100 For Windows Mobile Software Version

    Installing your MCC 3100 for Windows Mobile Determining the MCC 3100 for Windows Mobile software version You can determine the MCC 3100 for Windows Mobile software version from the help menu in the main window. Checking the software version Choose Menu, Help, About. The MCC 3100 for Windows Mobile version screen appears.

  • Page 29: Configuring Your Mcc 3100 For Windows Mobile

    Table 6 "Required parameters" on page Table 6: Required parameters Parameter Description Logon Name Enter your account user name on the MCG 3100 Logon Enter your account password on MCG 3100. Password Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 30 Configuring your MCC 3100 for Windows Mobile Table 6: Required parameters Parameter Description Primary Server Enter the IP address or fully qualified domain name IP/Host of the primary Mobile Communication Gateway 3100 (MCG 3100) external network interface. Format: <IP address | FQDN> Note: Do not enter a complete URL.
  • Page 31 For more information about logging off, see “Logging on and logging off” on page Note 3: Nortel recommends that the Outgoing Call Service DN includes the international access code (+) and your country code as part of the number to facilitate roaming, add for example +1 613 123 1111.

  • Page 32: Advanced Configuration Settings

    Configuring your MCC 3100 for Windows Mobile Figure 1: Recommended telephone number format Advanced Configuration settings After you have successfully logged in, you can customize the performance of your MCC 3100 by updating the advanced settings. Note: Some advanced settings are automatically downloaded from the MCG 3100.
  • Page 33 To use a regular HTTP connection, clear the check box. Note: This setting is automatically downloaded from the MCG 3100 and should not normally need to be updated. Contact your system administrator for details. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 34 Configuring your MCC 3100 for Windows Mobile Table 7: Advanced pane fields Field Description Keep-Alive If you experience a delay before you receive Messages notification of incoming calls, instant messages, and presence updates, select this checkbox. By sending frequent keep-alive messages, the application maintains a connection to the MCG 3100 and ensures that you receive notification in a timely fashion.

  • Page 35: Call Settings

    1. Select Menu, Logout. 2. Select Menu, Options, Call settings. 3. Complete the fields using the information in Table 8 "Call Settings pane fields" on page 37 as a guide. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 36 Configuring your MCC 3100 for Windows Mobile Figure 2: Call settings pane fields NN42030-107 MC 3100 3.0 Standard 02.02 November 2008...
  • Page 37 History log. • The Call screening mode interacts with the auto answer feature. For more information, “Auto Answer Mode” on page Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 38 Configuring your MCC 3100 for Windows Mobile Table 8: Call Settings pane fields Field Description Voicemail Number This display-only field contains the number used to access the voice mail server. You can access your voice mail system directly from the MCC 3100 for Windows Mobile by using this number.

  • Page 39: Owner Information Settings

    1. Select Menu, Logout. 2. Select Menu, Options, Owner Information. 3. Complete the fields using the information in Table 9 "Owner Information pane fields" on page 40 as a guide. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 40 Configuring your MCC 3100 for Windows Mobile Figure 3: Owner Information settings Table 9: Owner Information pane fields Field Description First Name Enter your first name. Last Name Enter your last name. Display Name Enter the name that appears in the Status pane of the main pane.
  • Page 41 • you call a Buddy in Call-me-First mode • you receive an incoming call and call screening mode is enabled 4. Select Done. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 42: Buddy Settings

    Configuring your MCC 3100 for Windows Mobile Buddy Settings Use the Buddy pane to manage presence update behavior for your mobility-enabled buddies (mobile client users on the same system). Reviewing and configuring your Buddy settings 1. Select Menu, Logout. 2. Select Menu, Options, Buddy. 3.
  • Page 43 Note: Because the MCC 3100 connects to the network for every status update, enabling this feature causes extra airtime to be consumed and battery life to be reduced. 4. Select Done. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 44: Instant Messaging Settings

    Configuring your MCC 3100 for Windows Mobile Instant Messaging settings Use the Instant Messaging pane to review and program your instant message alert settings. Reviewing and configuring your Instant Message settings 1. Select Menu, Logout. 2. Select Menu, Options, Instant Messaging. 3.
  • Page 45 If you are on a data input pane, no alert appears, and the message is added to the IM Session pane. 4. Select Done. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 46 Configuring your MCC 3100 for Windows Mobile NN42030-107 MC 3100 3.0 Standard 02.02 November 2008...

  • Page 47: Operating Your Mcc 3100 For Windows Mobile Device

    This section describes how to start and exit the MCC 3100 application. Starting MCC 3100 for Windows Mobile 1. On the mobile device, select Start, Programs, Nortel MCC3100. The splash pane appears. Note: The first time you start MCC 3100 for Windows Mobile, a warning pane appears.

  • Page 48: Logging On And Logging Off

    Operating your MCC 3100 for Windows Mobile device Note: Startup time and ongoing performance of the MCC 3100 is dependent on the system resources that are currently available. Exiting MCC 3100 for Windows Mobile Under usual circumstances, there is no need to exit the MCC 3100. You can leave the application running for the entire time that you device is turned on.
  • Page 49 Logging off To log off, select Menu, Logout. The Login status indicator changes to Offline. MCC 3100 for Windows Mobile remains active when you are logged off. To exit the application, Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 50: Turning Off Auto-Login

    Operating your MCC 3100 for Windows Mobile device “Starting and exiting MCC 3100 for Windows Mobile” on page Figure 7: Logoff status indicator Turning off auto-login At startup, the MCC 3100 attempts to automatically log on to the system. This process is repeated until log on is successful. You can turn off the autologin feature if you do not know your configuration settings, or if you do not want to be connected to the system.

  • Page 51: Hiding Mcc 3100 For Windows Mobile

    “Initial configuration” on page 29), the Main pane appears whenever you start the application. The Main pane provides access to the full functionality of the MCC 3100 for Windows Mobile. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 52: Main Pane Components

    Operating your MCC 3100 for Windows Mobile device Figure 8: Main pane Main pane components Phone pane Access the Phone pane to place a Call or Call From. With Call, you simply dial a number. With Call From, you specify contact locations (for example, home or office) for yourself and the other party.
  • Page 53 The Main pane contains the following information, which is found at the bottom of the screen: • Call Screening Mode—Call screening on (magnifying glass), Call Screening Off (check mark), or DND (hand). • Enterprise Connection status—Online, Offline. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 54: Navigating Screens

    Operating your MCC 3100 for Windows Mobile device Navigating screens Use the controls on your Windows mobile device to navigate through panes and menus, enter data, and to select options. Use the left and right buttons to execute menu bar commands. Use the START button to open the Start menu.

  • Page 55: Expanding And Collapsing The Program Panes

    Summary and Detail views Select the left tab button to view summary information on a pane. To view detailed information on a pane, select the right tab button. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 56: Talk And End Buttons

    Operating your MCC 3100 for Windows Mobile device Talk and end buttons Use the TALK and END buttons to access key functions. The following table provides information about the operation of the green and red buttons when either the MCC 3100 is in focus. Table 13: Operation of TALK and END buttons Button MCC 3100 in focus...

  • Page 57: Change The Screen Orientation

    1. In the mobile device status bar, select the Volume icon. 2. Set the call alert mode (ringer on, ringer off, or vibrate mode) by selecting the radio button. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 58: Native Dialpad

    Operating your MCC 3100 for Windows Mobile device 3. Adjust the mobile device ringer and speaker volume by using the slider. Native dialpad In some circumstances, you can choose to use the native dialpad rather than the MCC 3100 for Windows Mobile to place your calls. For example, if you need to place an emergency 911 call, use the native dialpad.

  • Page 59: Advanced Functions

    At various times of the day, use MCC 3100 for Windows Mobile to initiate calls from your desktop telephone, mobile device, or home telephone, but the people you call always see the same number. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 60: Call Modes

    Advanced functions Call modes How the system handles calls depends on the configuration of your MCC 3100 for Windows Mobile. An Outgoing Call Service DN is mandatory for MCC 3100 for Windows Mobile call features. Direct Outbound mode In Direct Outbound mode, initiate calls directly from your mobile device to other parties through the enterprise telephony system.

  • Page 61: Calling Individuals

    4. Specify your own number by doing one of the following: — To use your mobile number in Direct Outbound mode, press the green call button or select Menu, Call. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 62: Redialing A Number

    Advanced functions — To use an alternate number in Call-me-First mode, select Menu, Call From, select a number from the list or enter a new number, and then select Call from the menu. The system places the call. Figure 11: Phone pane Redialing a number Redial the last number that you dialed.
  • Page 63 Call From, select a number from the list or enter a new number, and then select Call from the menu. The system places the call. Figure 12: Calling from quick dial list Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 64: Placing An Emergency Call

    Advanced functions Placing an emergency call When you dial an emergency number like 911 or 112, the MCC 3100 switches to the Windows mobile native phone and the call is placed over the cellular network. No additional configuration is required to access this functionality. The MCC 3100 automatically detects the emergency numbers that are valid for your current location.

  • Page 65: Calling From The History Or Search Panes

    Moving an incoming call from your desk phone to your mobile phone (Device Handoff) You can transfer an incoming call from your desk phone to your mobile phone by using the Handoff key. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 66: Moving An Incoming Call From Your Mobile Phone To Your Desk Phone (Device Handoff)

    3. Answer the call on your Windows Mobile device. Note 1: When either the MCC 3100 or desktop phone for an MCC 3100 user are in a call to Nortel CallPilot, you cannot use the Device Handoff feature. As a security measure, CallPilot does not allow the login session to move to another device.

  • Page 67: Using The Mid-Call Features

    Mute—Mutes the current call so you can carry on a conversation without being heard. • Transfer—Transfers the call to another party - either blind or supervised. • Swap—Switch between two parties while you are engaged in a call. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 68: Call Hold And Retrieve

    Advanced functions • Speaker Mode—Switches call audio from the earpiece to the system speaker. • 3-Party Conference—Holds an impromptu three-party conference. Call Hold and Retrieve Place a call on hold and retrieve it while you are connected to the network. Placing a call on hold While the call is connected, select Hold.

  • Page 69: Call Swap

    Hold three-party conferences using the MCC 3100. Holding a conference call 1. While a call is connected, press Feature. 2. Dial the number that you want to add to the conference call. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 70: Managing Buddies

    Advanced functions 3. Select Hold & Call. The call is placed on hold. 4. When the party answers, request permission to initiate the conference call, and then press Conference. Note: You can execute a variety of dialpad controls (for example, *5) while you are engaged in a three-party conference.
  • Page 71 Note: Provide at least one contact location: Extension, Work number, Mobile number, Home number, or Other number. 4. Select Menu, Done. Your new buddy is added to the local address book. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 72: Importing A Buddy

    Advanced functions Figure 14: Adding a new buddy Importing a buddy Import a buddy to the MCC 3100 for Windows Mobile local address book from these sources: • History pane • Search Results pane (that can include entries from both the mobile device address book and the corporate directory) Importing saves you from manually entering buddy contact information.

  • Page 73: Importing A Buddy From The Search Pane

    2. Perform a Search (see “Searching for people” on page 79). 3. Scroll to and highlight the entry for the person you want to add. 4. Select Details. 5. Select Menu, Add to Buddies. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 74: Viewing The Presence Status Of Buddies

    Advanced functions Your new buddy is added to the local address book Note 1: After importing a buddy, ensure that the buddy contact information is complete. You may need to add a tag or special character that was not present in the original record. Note 2: The buddy display name contains the title, first name, and last name entered in the MCC 3100 for Windows Mobile address book.
  • Page 75 For more information, see “Presence Status indicators” on page Viewing detailed information for a buddy 1. Expand the Buddy List. 2. Scroll to and highlight the entry you want to examine. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 76: Adding A Buddy To A Group

    Advanced functions 3. Select Details. 4. On the Buddy Detail pane, review the following information: — Presence status — Part of groups — Full Name — Company Name — Available Channels (Home, Work, Mobile, Email) — Other1 and Other2 Note: Optionally, you can begin a communication session by selecting Menu, Call to place a call or Menu, Send IM to send an instant message.

  • Page 77: Editing A Buddy

    Offline. Many different presence statuses are available. Color-coded indicators inform your buddies of your availability: • Green—Available to respond Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 78 Advanced functions • Yellow—Available but unable to respond • Red—Not available and cannot respond. Presence status indicators are as follows: • Connected - Away • Connected - Out to lunch • Connected - Be right back • Unavailable - Busy •...

  • Page 79: Searching For People

    After completing a search, select an individual entry in order to view their contact details, initiate a call, or add contact details to the MCC 3100 for Windows Mobile local address book. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 80: Performing A Local Search

    Advanced functions Performing a local search Find contacts that you add to the device address book and buddies that you download to the MCC 3100 for Windows Mobile by performing a local search. Searching the local directories 1. Expand the Search pane. 2.

  • Page 81: Performing A Corporate Directory Search

    — Enter <jo>_<sa> to search for John Sanders or Sam Johnson. Note: Include a space between the two strings of letters. 3. Select Search Corporate from the left menu. The search results list appears. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 82: Viewing Search Details

    Advanced functions 4. To resume the search, select Menu, New Search. The search results list is cleared. The next search you initiate is local. Note: Optionally, you can begin a communications session by selecting an entry and then selecting Menu, Call, or Menu, Send IM. Viewing search details Viewing detailed information for a person on the search results list 1.

  • Page 83: Managing Network Connections

    All—containing a copy of all buddies in the local address book. After you have assigned all of your buddies to personalized groups, the Unfiled group is removed from the Buddy list. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 84: Adding A New Group

    Advanced functions Adding a new group Adding a new group 1. Expand the Buddy List. Figure 20: Adding a new group 2. Select Menu, New Group. 3. Enter the name of the new group. NN42030-107 MC 3100 3.0 Standard 02.02 November 2008...

  • Page 85: Changing A Group Name

    Changing the name of a group 1. Expand the Buddy List. 2. Highlight the group you want to edit. 3. Select Menu, Edit Group. 4. Change the group name. 5. Select Menu, Done. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 86: Deleting A Group

    Advanced functions The updated group name is added to the local address book. Deleting a group Deleting a group 1. Expand the Buddy List. 2. Highlight group you want to delete. 3. Select Menu, Remove Group. The group is deleted from the local address book. Buddies contained within it are reassigned to the All group and, if applicable, the Unfiled group.
  • Page 87 To configure your reminder notification interval, see “Initial configuration” on page — Decline to reject the instant conference. A tone is heard each time someone joins the instant conference. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 88: Managing Instant Conferences

    Advanced functions Figure 22: Instant conferencing pane Managing Instant Conferences The following procedures describe how to manage ongoing instant conferences. Joining an instant conference call that is in progress Join an instant conference that is in progress by selecting Join Later when you are initially invited to participate.
  • Page 89 Terminates an The instant conference initiator can instant terminate the call at any time by conference. pressing *1, and then confirming the selection by pressing 1 a second time. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 90 Advanced functions Table 16: Instant conference dialpad controls Dialpad Function Comments control Enables user The instant conference initiator can numbers to be add another person to an ongoing call dialed mid-call. by doing the following: • Press star (*) 3. •...

  • Page 91: Managing The Instant Conference History

    — Log record type and success or failure indicator — Time and date of the call — Participant list (name and number) Resuming an instant conference Resume an instant conference that has been terminated. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 92 Advanced functions 1. Expand the instant conference pane. 2. Scroll through the list and highlight a record. 3. Select Menu, instant conference. The system sets up the call in Call-me-First mode 4. Accept the incoming call and then follow the prompts. As the instant conference initiator, you are required to do the following: —...

  • Page 93: Managing Instant Messages

    Sending an Instant Message The MCC 3100 for Windows Mobile supports sending instant messages to buddies that you import from the corporate directory and to SIP addresses for other MCC 3100 users. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 94 Advanced functions Sending an instant message to a buddy 1. Expand the IM Session, Buddy list, History or Search panes. 2. Highlight a name or log entry. 3. Select Menu, Send IM. Note: This menu item is not available if your buddy does not have an internet address or does not want to receive instant messages at the present time.

  • Page 95: Receiving An Instant Message

    You must go to the IM Sessions pane to view the message. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 96: Tracking Im Sessions

    Advanced functions Table 17: Instant message alerts Current Audible Configuration Visual Alert Pane tone New IM Alert Yes, if you If someone sends you enabled Sessions enable tone a message while you notification are typing them a on the message, their device.

  • Page 97: History (Call Logs)

    History (Call Logs) The MCC 3100 for Windows Mobile retains a record of your recent communications sessions. The following events are logged: • Number of missed calls • Incoming and outgoing calls Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 98 Advanced functions • Incoming and outgoing instant messages • System event notifications The History pane can contain up to 50 log entries. Older entries are automatically deleted. By default, the entries are organized by time and date, but you can resort them by name or type.
  • Page 99 — Menu, Filter By, All (default) — Menu, Filter By, Incoming Calls — Menu, Filter By, Missed Calls — Menu, Filter By, Instant Messages — Menu, Filter By, New Missed Calls Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 100: Marking History Entries As Read

    Advanced functions — Menu, Filter By, Outgoing Calls The entries are displayed according to the filter preference you specify. Viewing detailed log information 1. Expand the History pane. 2. Highlight the entry you want to examine. 3. Select Details. 4. On the History Detail pane, review the following information: —...

  • Page 101: Managing Voice Mail

    4. After you gain access to your mailbox, you can listen to, save, and delete your messages. Note: Use the mobile device phone application to respond to system prompts. Accessing History from voice mail Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 102 Advanced functions 1. Expand the Voice Mail pane. 2. Select See Call History. Figure 29: Voice mail pane NN42030-107 MC 3100 3.0 Standard 02.02 November 2008...

  • Page 103: Troubleshooting

    104. This demonstrates using non-Nortel software that the mobile device has established an IP connection to the PC and that it can make an IP connection to the MCG 3100. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 104 Troubleshooting Figure 30: ActiveSync Figure 31: MCG 3100 splash screen NN42030-107 MC 3100 3.0 Standard 02.02 November 2008...

  • Page 105: Acronyms

    Mobile Communication Client 3100 MCG 3100 Mobile Communication Gateway 3100 Message Waiting Indicator Personal Digital Assistant Personal Identification Number PSTN Public System Telephone Network Subscriber Identity Module Uniform Resource Locator Universal Serial Bus Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...

  • Page 106: Nn42030-107 Mc 3100 3.0 Standard 02.02 November

    Acronyms NN42030-107 MC 3100 3.0 Standard 02.02 November 2008...
  • Page 108 All other trademarks are the property of their respective owners. Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

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