Nortel NN42030-102 User Manual
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Nortel NN42030-102 User Manual

Nortel NN42030-102 User Manual

Mobile communication client for nokia
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Nortel Mobile Communication 3100
Nortel Mobile Communication Client 3100 for Nokia
User Guide

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Summary of Contents for Nortel NN42030-102

  • Page 1 Nortel Mobile Communication 3100 Nortel Mobile Communication Client 3100 for Nokia User Guide...
  • Page 2 CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    Contents Welcome ......... 7 Your new Nortel MCC 3100 for Nokia application .
  • Page 4 Shortcut Keys ........47 Green call and red hangup buttons ....47 NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...
  • Page 5 Advanced features ....... . 49 Placing calls ........49 Call modes .
  • Page 6 Acronyms ........75 NN42030-102 MC 3100 3.1 Standard 04.03...

  • Page 7: Welcome

    Bulletin at www.nortel.com. New in this release The following sections detail what’s new in Nortel Mobile Communication Client 3100 for Nokia User Guide (NN42030-102) in Nortel Mobile Communication 3100 Release 3.1. Features This release contains changes to the following features: •...
  • Page 8 Communication 3100 Release 3.0. Updated to correct formatting errors. December 2008 Standard 03.05. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Updated the Nokia feature NN42030-102 MC 3100 3.1 Standard 04.03 “Call Intercept” on page 64, and “Receiving calls” on page November 2009...
  • Page 9 overview and added the procedure number” on page December 2008 Standard 03.04. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to include links to multimedia presentations and to plan use of MCC 3100 for Nokia” on page November 2008 Standard 03.03.

  • Page 10: Nortel Mcc 3100 For Nokia Feature Overview

    MCC 3100 for Nokia, the system automatically switches to the native device phone in order to place a call. Your administrator configures the emergency telephone numbers in the MCG 3100. • Use the following call modes: NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...
  • Page 11 — Call-me-First: In this mode, your calls are set up in two stages. First, the system calls you. After you answer, the system calls the other party. — Direct: In this mode, you can initiate calls directly from your Nokia device to other parties.

  • Page 12: Language Support

    Note: The language of your Nokia device is factory-configured and cannot be changed. Related publications The following publications relate to the MCC 3100 for Nokia: • Nortel Mobile Communication Client 3100 for Nokia Quick Reference (NN42030-106) NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 13: Getting Started

    Getting started This section contains the following topics: • “Before you begin” on page 13 • “System and network requirements” on page 13 • “Subscriber identity module (SIM) card” on page 17 • “Battery life” on page 17 Before you begin Before you install the MCC 3100 for Nokia application, complete the following checklist: •...

  • Page 14: Device Usage

    Key or button Description 5-way scroll key Use to scroll through screens and menus, and to select settings. NN42030-102 MC 3100 3.1 Standard 04.03 Type Symbian v9.1, Series 6.0, 3rd Edition Symbian v9.2, Feature Pack 1, Series 60 3rd Edition *The operating system includes Java software (J2ME, MIDP 2.0, CLDC 1.1).

  • Page 15: Network Specifications

    Table 2: Key and button functionality Key or button Description Selection keys Use to perform the functions indicated by the text above it (for example, Menu Selection). Call key Use to dial numbers and answer calls. End key Use to end or reject a call. Menu key Use to open the main menu.
  • Page 16 Client polling (every 240 seconds or 15 an hour) 15 * 700 * 24 hours * 30 days = 7 560 000 bytes The sum of cellular data use per month is: NN42030-102 MC 3100 3.1 Standard 04.03 Bytes (Approximate) 1000...

  • Page 17: Subscriber Identity Module (Sim) Card

    Getting started 190 000 + 704 000 + 10 000 + 7 560 000 = 8 464 000 bytes. Subscriber identity module (SIM) card You can change the SIM card in your device. As long as the new SIM card supports a data connection, the device sends the telephone number associated with the SIM to the MCG 3100 during the log on process.
  • Page 18 Getting started NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 19: Software Installation

    Software installation This section describes how to install, upgrade, and uninstall the Nortel Multimedia Communication Client 3100 (MCC 3100) for Nokia on a supported Nokia device. There are two ways to install or upgrade the MCC 3100 for Nokia: from a computer or over the air. Before you install or upgrade the MCC 3100 for Nokia software from a computer, ensure that your Nokia device and your PC are connected using a Universal Serial Bus (USB) cable and ensure that Nokia PC Suite...

  • Page 20: Installing The Mcc 3100 For Nokia Software From A Computer

    Note: Ask your system administrator for the correct hostname and port settings. 2. Use the controls to locate the software file you require for your device, and click Download. 3. Click Save. NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 21: Installing The Mcc 3100 For Nokia Software Over The Air

    4. Navigate to the folder where you want to store the software files and click Save. 5. Extract the files from the zip file and save them to a folder on your computer. 6. Connect the device to your computer using a USB cable. 7.
  • Page 22 8. Select Continue. Note: For best performance, install the application to phone memory and not to a memory card. 9. If the software is already installed, select OK to upgrade it. NN42030-102 MC 3100 3.1 Standard 04.03 “Language support” November 2009...

  • Page 23: Upgrading The Mcc 3100 For Nokia Software From A Computer

    10. After the installation completes, exit the web browser. 11. Optionally, move the MCC 3100 for Nokia application icon to the menu screen of your Nokia device. For more information, see “Moving the MCC 3100 for Nokia icon to the menu pane” on page Upgrading the MCC 3100 for Nokia software from a computer...

  • Page 24: Upgrading The Mcc 3100 For Nokia Software Over The Air

    4. Use the following address format to access the user portal Web page: http://<hostname or IP address>:8080/m https://<hostname or IP address>:8443/m Note: Obtain the actual hostname or IP address and port settings from your system administrator. NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 25: Moving The Mcc 3100 For Nokia Icon To The Menu Pane

    5. Do one of the following: — To install the recommended software load, select the Installable link. — To select a different software load, select All other software for your platform, scroll to a load, and select the Installable link. 6.

  • Page 26: Uninstalling The Mcc 3100 For Nokia Software

    Your system administrator may send you instructions for installing a security certificate on your Nokia device. When the Certificate Uses prompt appears, you must select the Internet check box. Note: Install the certificate prior to connecting to the MCG 3100. NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 27: Mcc 3100 For Nokia Configuration

    MCC 3100 for Nokia configuration This section contains the following topics: • “Initial configuration” on page 27 • “Configuring the client settings” on page 29 Initial configuration The first time you start the Mobile Communication Client 3100 for Nokia (MCC 3100) after you install it on your Nokia, you must configure the following parameters provided by your system administrator: •...

  • Page 28: Configuring An Enterprise Wlan Access Point

    Tools, Settings, Connection, Access points. Configuring an Enterprise WLAN Access Point Use this procedure to configure an access point, if one is not already configured on your device.. NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 29: Configuring The Client Settings

    1. From the device main screen, select Tools, Connectivity, Connection Manager, Available WLAN networks. 2. Select Options, Define Access Point. 3. Configure the Access Point. For more information, see your device user guide. Configuring the client settings Use the Settings pane to manage your connection to the network. As a minimum, you must enter your user name, password, MCC 3100 address, and Outgoing Call Service DN on this pane.

  • Page 30: Configuring Login Information

    Address Primary Server Port Use Secure Connection WLAN Access Point NN42030-102 MC 3100 3.1 Standard 04.03 Settings Your user name on the MCG 3100. (Required). Your password on the MCG 3100. (Required). Enter the IP address or the domain name and...

  • Page 31: Configuring Owner Information

    Table 4: Login Information pane fields Field Cellular Access Points 4. From the menu, select Options, Save. You log on and the Main screen appears. Configuring Owner Information Use the Owner Information pane to enter personal information, such as your name, contact settings. As a minimum, you must enter your mobile telephone number on this pane after you perform the steps in configuration”...

  • Page 32: Configuring Your Application Settings

    4. Select Options, Save. Configuring your Application Settings Use the Application Settings pane to configure preferences for the application. NN42030-102 MC 3100 3.1 Standard 04.03 Settings Enter your home number. You can direct a call to this number when: •...
  • Page 33 Configuring the application settings 1. From the Nortel MCC 3100 for Nokia main pane, select Settings. 2. From the Settings pane, select Application Settings. 3. Complete the fields on the Application Settings pane using the information in the following table as a guide. Table 6: Application Settings pane fields Field Start on Phone...

  • Page 34: Configuring Your Call Settings

    Configuring your call settings 1. From the Nortel MCC 3100 for Nokia main pane, select Settings. 2. From the Settings pane, select Call Settings. NN42030-102 MC 3100 3.1 Standard 04.03 Settings Select On (default) to turn on logging. Selecting Off means that the MCC 3100 does not log information for debugging field issues.
  • Page 35 3. Complete the fields on the pane using the information in the following table as a guide. Table 7: Call Settings pane fields Field On Incoming Calls Preferred Call Setup Call From Nortel Mobile Communication Client 3100 for Nokia User Guide MCC 3100 for Nokia configuration Settings Select a call handling mode:...
  • Page 36 Field Call Intercept Outgoing Service DN Voice Mail Number Emergency Numbers NN42030-102 MC 3100 3.1 Standard 04.03 Settings Call Intercept can be turned on or off. • On (default): All calls placed from the device (even those placed from the native address book or native home screen) route through the MCG 3100.

  • Page 37: Configuring Im And Presence Settings

    4. From the menu, select Options, Save. Configuring IM and Presence Settings On the IM and Presence status pane, select IM and presence alerts. 1. From the Nortel MCC 3100 for Nokia main pane, select Settings. 2. From the Settings pane, select IM and Presence Settings. 3.
  • Page 38 Threshold WiFi Roaming Variance Connection Timeout Home Carrier Only NN42030-102 MC 3100 3.1 Standard 04.03 Settings A slidebar allows you to configure the midpoint WiFi signal strength value used along with the WiFi signal variance to determine the high and low thresholds for data handoff between the WiFi and cellular network.
  • Page 39 Table 9: Network Settings pane fields Field Secondary Server Address Nortel Mobile Communication Client 3100 for Nokia User Guide MCC 3100 for Nokia configuration Settings Enter the IP address of the secondary MCG 3100. This automatically downloads when you first configure the system.
  • Page 40 MCC 3100 for Nokia configuration NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 41: Basic Features

    Basic features This section contains the following topics: • “Starting and exiting the MCC 3100 for Nokia application” on page 41 • “Logging on and logging off” on page 42 • “Hiding and restoring the MCC 3100 for Nokia application” on page 42 •...

  • Page 42: Logging On And Logging Off

    1. Select and hold the Menu key 2. Scroll through the list and select Nortel MCC 3100 for Nokia. You return to the last pane you used. NN42030-102 MC 3100 3.1 Standard 04.03 “Starting and exiting the MCC 3100 for November 2009...

  • Page 43: Overview Of The Main Pane

    Overview of the main pane After you configure the MCC 3100 for Nokia (see on page 27), the Main pane appears whenever you start the MCC 3100 for Nokia. The Main pane menu provides access to the full functionality of the MCC 3100 for Nokia.

  • Page 44: Network Indicator

    After you listen to your voice mail messages, the flag clears. The voice mail count decreases depending on how the voice mail system notifies the Nokia device on how many message have not yet been heard. NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 45: Missed Call Indicator

    Missed Call Indicator The missed call indicator shows if you have missed any calls. Select the Phone icon to display the phone panel with the most recent call history, including outgoing calls, missed calls, and received calls. Selecting the Phone icon clears the missed calls information. New Instant Message Indicator The New Instant Message Indicator shows if you have any new instant messages.

  • Page 46: Instant Messages Link

    End key to terminate calls. Use the Menu key to open the main menu, or press and hold the Menu key to jump between running applications. Accessing panes The Main pane contains links from which you can access other panes. NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 47: Shortcut Keys

    Access some panes by selecting menu commands. For example, access the System Settings and Preferences panes from the menu. Shortcut Keys In addition to standard navigational aids, MCC 3100 for Nokia provides shortcut keys to speed your workflow. For more information, see "Shortcut keys"...

  • Page 48: Nn42030-102 Mc 3100 3.1 Standard 04.03 November

    Basic features NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 49: Advanced Features

    Advanced features This section contains the following topics: • “Placing calls” on page 49 • “Receiving calls” on page 54 • “Working with business contacts” on page 55 • “Searching for contacts” on page 59 • “Managing presence” on page 60 •...

  • Page 50: Call Modes

    For more information, see Figure 3 "Direct mode" on page Figure 3: Direct mode NN42030-102 MC 3100 3.1 Standard 04.03 Click here to view a multimedia presentation on making a call from your home phone (www31.nortel.com/webcast.cgi?id=7485)

  • Page 51: Toggling Between Call Modes

    When the MCC 3100 for Nokia is configured for Direct mode, you can switch from Direct mode to Call-me-First mode for advanced calls. For more information, see “Toggling between call modes” on page Call-me-First mode In Call-me-First mode, your calls are completed in two steps. First the enterprise telephony system calls you.

  • Page 52: Calling A Contact

    1. Select Settings, IM and Call Settings, Call From. 2. Select the device you want to make the call from. 3. Scroll to a recent call entry or contact. 4. Press the green call button or select Options, Call <number>. NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 53: Dialing An Emergency Number

    5. A prefix pane may appear. Enter the prefix, if any, and press the green dial key again (for example, 9 for an outside line). The enterprise telephony system calls the device you selected. After you answer, the enterprise telephony system calls your friend at their default contact location.

  • Page 54: Receiving Calls

    Avoidance feature, the call goes to your Enterprise voice mail. — If Voicemail Avoidance is disabled, the call may go to either to your Enterprise voice mail or your cellular voice mail. Remember to check both voice mailboxes! NN42030-102 MC 3100 3.1 Standard 04.03 “Configuring your Call November 2009...

  • Page 55: Working With Business Contacts

    Before you receive calls, configure your contact locations and your call settings. For more information, see on page 31 “Configuring your Call Settings” on page Receiving a call when call screening is enabled 1. When you receive an incoming call, the MCC 3100 for Nokia Incoming Call Confirmation dialog box appears.

  • Page 56: Adding A Contact

    3. Complete the fields on the Edit Contact pane using the information in Table 11 "Adding a contact" on page 56 Table 11: Adding a contact Field First Name NN42030-102 MC 3100 3.1 Standard 04.03 as a guide. Settings Enter the first name for your contact. November 2009...
  • Page 57 Table 11: Adding a contact Field Last Name IM Address Desk Extension Home number Cell number Custom Number 1 Custom Number 2 Preferred Contact Nortel Mobile Communication Client 3100 for Nokia User Guide Settings Enter the last name for your contact. Enter the instant message (IM) address for your contact, which may be the same as their SIP user name.

  • Page 58: Importing A Contact

    Editing a contact You can change the information saved for your contacts. Editing a contact 1. From the Main pane, select the Business Contacts link. 2. Highlight the contact you want to edit. NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 59: Deleting A Contact

    3. Select Options, View Contact Details. 4. Edit the contact information as required. 5. Select OK. The pane displays the contact’s updated information. Deleting a contact You can delete a contact from the MCC 3100 for Nokia local address book. Deleting a contact from the MCC 3100 for Nokia local address book 1.

  • Page 60: Managing Presence

    (for example, Away, On Vacation, Busy), or by adding a customized entry (for example, Working at home today) and selecting it. For information on NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 61: Handling Your Custom Message

    presence states, see “Understanding the presence states” on page Changing your presence status 1. From the Main pane, select Options, My Status. 2. Select a Presence status from the list. 3. Select Options, Update Presence from the menu. Your presence status is updated for your mobility-enabled contacts. Handling your custom message You can configure and clear a custom message.
  • Page 62 — Alert on Presence Changes to be alerted when the status of contacts changes. Only the next change is tracked. The Business Contacts pane updates with the current presence status of your mobility-enabled contacts. NN42030-102 MC 3100 3.1 Standard 04.03 “Configuring IM November 2009...

  • Page 63: Understanding The Presence States

    Understanding the presence states Presence status is represented by the following states: • Available (default) • Away • Extended away • Busy • Do Not Disturb: This status also indicates a call handling state that ignores all incoming call requires to the mobile device. Other devices or clients you are logged in to will ring.

  • Page 64: Call Hold And Retrieve

    Select the number from the Phone, Search, or Business Contacts panes. 3. Press the green call button. Select Options, Call <number>. 4. Select Options, Transfer from the menu while the call is still ringing. NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 65: Call Swap

    The call on hold is immediately transferred to the second party. CAUTION Do not press the red End key to transfer a call. The call will be dropped. Supervised transferring a call 1. While in a call, select Options, Hold. The call is placed on hold.

  • Page 66: Three-Party Conference Call

    While a call is connected, select Options, Turn off Loudspeaker. Handoff Device handoff requires a Handoff key on your desktop telephone. If you do not have this key configured, contact your system administrator. NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 67: Sending Instant Messages

    Moving a call from your desk telephone to the MCC 3100 You can move a call from your desk telephone phone to the MCC 3100. 1. While a call is connected on the desktop telephone, press the Handoff key. 2. Answer the call on your Nokia device. 3.

  • Page 68: Clearing The Im History

    • The visual alert is controlled by the MCC 3100 for Nokia New IM Alert parameter. To enable or disable this parameter, refer to “Configuring Owner Information” on page NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...
  • Page 69 The type of alert you receive depends on the current state of the MCC 3100 for Nokia. The following table describes the alerts. Table 12: Instant Message alerts MCC 3100 Current configuration pane New IM Alert IM pane disabled in Personal Preferences Read only...
  • Page 70 New IM Alert IM pane enabled in personal preferences Any other pane NN42030-102 MC 3100 3.1 Standard 04.03 Audible tone Visual alert Yes, if tone If someone sends notification is you a message while enabled on you are typing them a the device.

  • Page 71: Logging Events

    Logging Events The MCC 3100 for Nokia retains a record of your recent communication sessions. The following events are logged: • Incoming calls (answered, missed) • Outgoing calls (successful, unsuccessful, in progress) • System events For a complete list and for details about individual events, access the Phone pane.

  • Page 72: Managing Enterprise Voice Mail

    2. Select the Call Voice Mail soft key to set up a call to your voice mail box. 3. When prompted, enter your voice mail mailbox number (if necessary) and password using the Nokia telephone application. NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...
  • Page 73 Advanced features Note 1: You must use the Nokia telephone application to generate DTMF tones. Nortel Mobile Communication Client 3100 for Nokia User Guide...
  • Page 74 Advanced features NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 75: Acronyms

    Acronyms Table 13 lists the acronyms used in this guide. Table 13: Acronyms Acronym Full Name CDMA 1xRTT Code Division Multiple Access Single Carrier (1x) Radio Transmission Technology COTS Commercial off the Shelf Do Not Disturb DTMF Dual Tone Multi Frequency EDGE Enhanced Data rates for Global Evolution EVDO...
  • Page 76 Acronyms Table 13: Acronyms Acronym Full Name Voice Mail Virtual Private Network WiFi Wireless Fidelity NN42030-102 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 78: User Guide

    CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

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