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Nortel NN42030-107 User Manual

Nortel NN42030-107 User Manual

Mobile communication client for windows
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Nortel Mobile Communication 3100
Nortel Mobile Communication Client 3100 for
Windows Mobile User Guide

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Summary of Contents for Nortel NN42030-107

  • Page 1 Nortel Mobile Communication 3100 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 2 CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    Contents Welcome ......... 7 Your new MCC 3100 for Windows Mobile .
  • Page 4 Redialing a number ......65 Calling a number on the Quick Dial list ....65 NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...
  • Page 5 Placing an emergency call ......66 Calling from the Buddy list ......67 Calling from the History or Search panes .
  • Page 6 Acronyms ........109 NN42030-107 MC 3100 3.1 Standard 03.03...

  • Page 7: Welcome

    Welcome This section contains the following topics: • “Your new MCC 3100 for Windows Mobile” on page 7 • “New in this release” on page 7 • “MCC 3100 for Windows Mobile feature overview” on page 10 • “Language support” on page 12 •...

  • Page 8: Other Changes

    Standard 02.06. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to technical content in page 17 NN42030-107 MC 3100 3.1 Standard 03.03 “Calling individuals” on page 63 Table 3 "Supported mobile devices" on November 2009...
  • Page 9 January 2009 Standard 02.05. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to technical content, including page 66 “Autostarting MCC 3100 for Windows Mobile” on page 49 December 2008 Standard 02.04. This document is issued to support Nortel Mobile Communication 3100 Release 3.0.

  • Page 10: Mcc 3100 For Windows Mobile Feature Overview

    Redirect your incoming calls to alternative contact locations (for example, office, home, other). • Send and receive instant messages with other MCC 3100 users. If you use the Communication Server 2100, send and receive instant messages with other UC-enabled users. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...
  • Page 11 • Download your configuration settings from the MCG 3100, including a list of valid emergency numbers. • When you dial an emergency (for example, 911) on the MCC 3100 for Windows Mobile, the system automatically switches to the native device phone in order to place the call. Your administrator configures the emergency telephone numbers in the MCG 3100.

  • Page 12: Language Support

    (as long as your device supports the chosen language). For example, if you change the language from English to French on the device, the system will recommend a French load instead of an English load. NN42030-107 MC 3100 3.1 Standard 03.03 “Call modes” on November 2009...

  • Page 13: Related Publications

    Related publications The following publications relate to this document: • Nortel Mobile Communication Client 3100 for Windows Mobile Quick Reference (NN42030-107) Nortel Mobile Communication Client 3100 for Windows Mobile User Guide Welcome...
  • Page 14 Welcome NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 15: Getting Started

    Getting Started This section contains the following topics: • “Before you begin” on page 15 • “Enterprise requirements” on page 15 • “Supported network connections and devices” on page 16 • “Network specifications” on page 18 • “Cellular data plan use of MCC 3100 for Windows Mobile” on page 18 •...

  • Page 16: Supported Network Connections And Devices

    Table 2: Network connectivity features Device Operating type system Cell only Windows Mobile 6.0 or later NN42030-107 MC 3100 3.1 Standard 03.03 Voice and data service availability Service Voice Data Table 2 "Network connectivity Feature support Possible network...
  • Page 17 MCC 3100 for Windows Mobile supports the following devices. Table 3: Supported mobile devices Brand Model Motorola Q (9h) Motorola Q Global Motorola Samsung Blackjack Samsung Blackjack II Samsung Samsung SCH-i760 iPAQ 510 TyTn 6800 (Titan) XV6800 XV6900 SMT5800 TyTn II AT&T 8925/Tilt S620/S621 S710...

  • Page 18: Network Specifications

    Cellular data plan use of MCC 3100 for Windows Mobile Figure 4 "Cellular data plan usage" on page 18 approximate data usage for various MCC 3100 functions. Table 4: Cellular data plan usage Command Login Logout NN42030-107 MC 3100 3.1 Standard 03.03 shows the Approximate Bytes 1000 November 2009...
  • Page 19 Table 4: Cellular data plan usage Command Call screening mode change Incoming call notification Incoming call answer Outgoing call (Call-me-First) Outgoing call (Direct) MWI Update Client polling (every 270 seconds) Sample calculation Use the following assumption for a MCC 3100 user: •...

  • Page 20: Subscriber Identity Module (Sim) Card

    There are many factors that affect battery life. If you have devices for which you do not get the above standby time, then contact Nortel Support to discuss the scenario. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 21: Installing Your Mcc 3100 For Windows Mobile

    Installing your MCC 3100 for Windows Mobile This section contains the following topics: • “Installing or upgrading MCC 3100 for Windows Mobile” on page 22 • “Uninstalling MCC 3100 for Windows Mobile” on page 27 • “Obtaining the Log file” on page 28 •...

  • Page 22: Installing Or Upgrading Mcc 3100 For Windows Mobile

    To verify that the data connection between MCC 3100 for Windows Mobile and Mobile Communication Gateway 3100 (MCG 3100) is established, see “Data connection between MCC 3100 for Windows Mobile and MCG 3100” on page NN42030-107 MC 3100 3.1 Standard 03.03 “Performing an upgrade for a major 107. November 2009...
  • Page 23 Table 5 "Software files" on page 23 your mobile device. Table 5: Software files Form factor Professional Standard Professional Standard Installing or upgrading the software from a computer 1. Before starting, obtain the URL for the Web Administration Console User Portal from your administrator. 2.

  • Page 24: Installing The Software Over The Air

    When you perform an over the air software installation, software that matches your device operating system, features, and language, is recommended. You can accept the recommendation or select different software. For more information, see NN42030-107 MC 3100 3.1 Standard 03.03 “Language support” on page November 2009...
  • Page 25 Table 5 "Software files" on page 23 mobile device. Click here to view a multimedia presentation on installation of the client (over the air) (www31.nortel.com/ webcast.cgi?id=7483) Installing (initial) the software over the air 1. If MCC 3100 for Windows Mobile is currently installed and running, select Menu, Exit.

  • Page 26: Upgrading The Software Over The Air

    The software installation proceeds on your mobile device. Performing an upgrade for a major release Follow this procedure to upgrade from one major release to another. NN42030-107 MC 3100 3.1 Standard 03.03 “Installing the software over the air” on November 2009...

  • Page 27: Uninstalling Mcc 3100 For Windows Mobile

    Upgrading MCC 3100 for a major release 1. Record your configuration in the following table. Table 6: Upgrade configuration parameters Parameter Login Name Login Password Primary Server IP/Host Primary Server Port Connection Type Mobile Phone Number 2. Uninstall the current version of the software using MCC 3100 for Windows Mobile”...

  • Page 28: Obtaining The Log File

    3. Select Tools, Explore Device, My Windows-Mobile Based Device, Program Files, Nortel, MCC3100. 4. Copy the log file (MCC 3100HostLog.txt) to your computer. 5. Forward the log file to Nortel product support for analysis. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 29: Modifying The Microsoft Activesync Settings

    Modifying the Microsoft ActiveSync settings ActiveSync is a computer-based synchronization program developed by Microsoft. You can use it to install and upgrade the MCC 3100 software and allow data to be transmitted over the USB connection while the device is cradled. Configuring the ActiveSync settings 1.
  • Page 30 4. Click OK. Note: For detailed, up-to-date instructions on how to use Microsoft ActivSync, consult the documentation provided with your Windows Mobile device. NN42030-107 MC 3100 3.1 Standard 03.03 Description Specify how the computer connects: • Automatic: select this option to allow ActiveSync to automatically select the connection type.

  • Page 31: Determining The Mcc 3100 For Windows Mobile Software Version

    Installing your MCC 3100 for Windows Mobile Determining the MCC 3100 for Windows Mobile software version You can check the software version for the MCC 3100 for Windows Mobile on the About pane. Checking the software version 1. Choose Menu, Help, About. The MCC 3100 for Windows Mobile version screen appears.
  • Page 32 Installing your MCC 3100 for Windows Mobile NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 33: Configuring Your Mcc 3100 For Windows Mobile

    Configuring your MCC 3100 for Windows Mobile This section contains the following topics: • “Initial configuration” on page 33 • “Advanced Configuration settings” on page 36 Initial configuration The first time you start MCC 3100 for Windows Mobile, you are prompted to enter your basic log on information and then log on to the system.
  • Page 34 MCG 3100. secure • connection • NN42030-107 MC 3100 3.1 Standard 03.03 Note: Do not enter a complete URL. To use a secure HTTPS connection, select the check box. To use a regular HTTP connection, clear the check box.
  • Page 35 Table 8: Required parameters Parameter Description Mobile Phone Enter your mobile phone number or accept the Number default value. Recommended number format: +XX YYY ZZZ ZZZZ Where: + = International access code XX = County code YYY = Area code ZZZ ZZZZ = Local number Include the international access code (+) and country code (1) only if you are directed to by your...

  • Page 36: Advanced Configuration Settings

    “Owner Information settings” on page 44 • “Buddy Settings” on page 46 • “Instant Messaging settings” on page 47 Advanced settings Use the Advanced pane to manage your connection with the MCG 3100. Configuring the Advanced settings NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...
  • Page 37 1. Select Menu, Logout. 2. Select Menu, Options, Advanced. 3. Complete the fields using the information in pane fields" on page 37 Table 9: Advanced pane fields Field Secondary server IP/ Host Secondary server port Connection Type Nortel Mobile Communication Client 3100 for Windows Mobile User Guide Configuring your MCC 3100 for Windows Mobile Table 9 "Advanced as a guide.
  • Page 38 Connection Timeout (sec) Device Standby - Enable NN42030-107 MC 3100 3.1 Standard 03.03 Description If you experience a delay before you receive notification of incoming calls, instant messages, and presence updates, select this check box. By sending frequent keep-alive...

  • Page 39: Call Settings

    Table 9: Advanced pane fields Field Device Standby - Turn WiFi radio off is WiFi lost for < x > minutes Device Standby - Turn device off if offline for <x> minutes 4. Select Done. Call settings Use the Call Settings pane to configure your call screening mode, network roaming mode (if applicable), and default prefixes.
  • Page 40 Configuring your MCC 3100 for Windows Mobile Figure 2: Call settings pane fields NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...
  • Page 41 Table 10: Call Settings pane fields Field Description Screening Mode Use the select box controls to select a call screening mode: • • The Call screening mode interacts with the auto answer feature. For more information, see Answer Mode” on page Voicemail Number The list of valid voicemail service numbers used to access the voice mail in your Enterprise is...
  • Page 42 • Call Intercept • • NN42030-107 MC 3100 3.1 Standard 03.03 Note: To use Direct Outbound mode, your cellular caller ID must be publicly visible. Auto Answer Off (default): If auto answer or call screening is off, you must manually answer your call on the native phone of the device.
  • Page 43 Table 10: Call Settings pane fields Field Description Keyboard Configure the Keyboard (alpha to digit) map if Mapping the device has a hardware keyboard that does not include a dedicated number pad. The map facilitates the dialing of telephone numbers and symbols using the keyboard alpha-numeric keys.

  • Page 44: Owner Information Settings

    Information pane fields" on page 44 Figure 3: Owner Information settings Table 11: Owner Information pane fields Field First Name Last Name NN42030-107 MC 3100 3.1 Standard 03.03 Table 11 "Owner as a guide. Description Enter your first name. Enter your last name.
  • Page 45 Table 11: Owner Information pane fields Field Display Name Desk Extension Home Phone Number Custome1 Number Custom2 Number 4. Select Done. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide Configuring your MCC 3100 for Windows Mobile Description Enter the name that appears in the Status pane of the main pane.

  • Page 46: Buddy Settings

    1. Select Menu, Logout. 2. Select Menu, Options, Buddy. 3. Complete the fields using the information in Table 12 "Buddy Settings pane fields" on page 47 as a guide. Figure 4: Buddy settings. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 47: Instant Messaging Settings

    Table 12: Buddy Settings pane fields Field Auto Presence Enabled 4. Select Done. Instant Messaging settings Use the Instant Messaging pane to review and program your instant message alert settings. Reviewing and configuring your Instant Message settings 1. Select Menu, Logout. 2.
  • Page 48 Table 13: Instant Messaging pane fields Field New IM Alert 4. Select Done. NN42030-107 MC 3100 3.1 Standard 03.03 Description If this check box is selected and you receive a new instant message, the New IM Alert appears allowing you to ignore the message or to reply to it.

  • Page 49: Operating Your Mcc 3100 For Windows Mobile Device

    Operating your MCC 3100 for Windows Mobile device Operating your MCC 3100 for Windows Mobile device This section contains the following topics: • “Starting and exiting MCC 3100 for Windows Mobile” on page 49 • “Logging on and logging off” on page 50 •...

  • Page 50: Logging On And Logging Off

    You can change the settings that control network connectivity while the device is cradled. For more information, see “Modifying the Microsoft ActiveSync settings” on page NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 51: Turning Off Auto-Login

    Operating your MCC 3100 for Windows Mobile device Logging off 1. To log off, select Menu, Logout. The Login status indicator changes to Offline. MCC 3100 for Windows Mobile remains active when you are logged off. To exit the application, see “Starting and exiting MCC 3100 for Windows Mobile”...

  • Page 52: Hiding Mcc 3100 For Windows Mobile

    MCC 3100 for Windows Mobile does not appear, but remains running in the background. When you access MCC 3100 for Windows Mobile again from the mobile device main menu, you return to the last screen you used. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 53: Overview Of The Main Pane

    Operating your MCC 3100 for Windows Mobile device Overview of the main pane After you configure MCC 3100 for Windows Mobile (see “Initial configuration” on page 33), the Main pane appears whenever you start the application. The Main pane provides access to the full functionality of the MCC 3100 for Windows Mobile.

  • Page 54: Navigating Panes

    Figure 14 "Device controls and functions" on page Table 14: Device controls and functions Control Touchscreen Tap the screen with the stylus to write, open a menu, or to make a selection. NN42030-107 MC 3100 3.1 Standard 03.03 Function Smart phone November 2009...
  • Page 55 Operating your MCC 3100 for Windows Mobile device Table 14: Device controls and functions Control Navigation Press the multidirectional control Control/Enter up, down, left, or right to move through the menus and program instructions; carry out the selection by pressing the center of this control.

  • Page 56: Expanding And Collapsing The Program Panes

    To collapse a pane, select the collapse arrow or soft key, or double-click the title bar. Summary and Detail views Select the left tab button to view summary information on a pane. To view detailed information on a pane, select the right tab button. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 57: Talk And End Buttons

    Operating your MCC 3100 for Windows Mobile device Talk and end buttons Use the TALK (green) and END (red) buttons to access features. The following table provides information about the green and red buttons when either the MCC 3100 or Windows Mobile is in focus. Table 15: Operation of TALK and END buttons Button MCC 3100 in focus...

  • Page 58: Change The Screen Orientation

    1. In the mobile device status bar, select the Volume icon. 2. Select a radio button to set the call alert mode (ringer on, ringer off, or vibrate mode). 3. Use the slider to adjust the mobile device ringer and speaker volume. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 59: Native Dialpad

    Operating your MCC 3100 for Windows Mobile device Native dialpad In some circumstances, you can choose to use the native dialpad rather than the MCC 3100 for Windows Mobile to place your calls. For example, if you need to place an emergency 911 call, use the native dialpad. Using the native dialpad •...
  • Page 60 Operating your MCC 3100 for Windows Mobile device NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 61: Advanced Functions

    Advanced functions This section contains the following topics: • “Placing calls” on page 61 • “Calling individuals” on page 63 • “Receiving calls” on page 69 • “Using the Mid-Call features” on page 71 • “Managing buddies” on page 74 •...

  • Page 62: Call Modes

    For more information, see Figure 7 "Direct outbound mode." on page Figure 7: Direct outbound mode. NN42030-107 MC 3100 3.1 Standard 03.03 Click here to view a multimedia presentation on making a call from your mobile phone (www31.nortel.com/webcast.cgi?id=7484)

  • Page 63: Call Intercept

    Call-me-First mode In Call-me-First mode, your calls are completed in two steps. First, the enterprise telephony system calls you. After you answer, the system calls the other party. See Figure 8 "Call-me-First mode" on page Figure 8: Call-me-First mode Call Intercept The MC 3100 can intercept calls made from the native device dialer, so that calls can go through the MCG 3100.
  • Page 64 — To use an alternate number in Call-me-First mode, select Menu, Call From, select a number from the list or enter a new number, and then select Call from the menu. The system places the call. NN42030-107 MC 3100 3.1 Standard 03.03 “Call settings” on page 39 November 2009...

  • Page 65: Redialing A Number

    Figure 9: Phone pane Redialing a number Redial the last number that you dialed. 1. Expand to the Phone pane. 2. Without selecting a record on the Quick Dial List, select Menu, Redial. The system places the call. Calling a number on the Quick Dial list The Phone pane provides an abbreviated history of your recent call activity in the Quick Dial List.

  • Page 66: Nn42030-107 Mc 3100 3.1 Standard 03.03 November

    Placing an emergency call When you dial an emergency number (for example, 911 or 112), the MCC 3100 switches to the Windows Mobile native phone and the call is placed over the cellular network. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 67: Calling From The Buddy List

    No additional configuration is required to access this functionality. The MCC 3100 automatically receives a list of valid emergency numbers from the MCG 3100. Dialing an emergency number 1. Ensure that the cellular connection is active. 2. Expand the Phone pane. 3.

  • Page 68: Calling From The History Or Search Panes

    4. Enter a prefix before the number, if one is required. 5. Do one of the following to select your number: — To use your mobile number in Direct Outbound mode, press the green call button or select Menu, Call. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 69: Calling From The Native Address Book

    — To use your mobile number in Call-me-First mode, select Menu, Call Me first, and then select Call. — To use an alternate number in Call-me-First mode, select Menu, Call From, select a number from the list or enter a new number, and then select Call from the menu.

  • Page 70: Device Handoff

    You can move a call from your desktop telephone to the MCC 3100. 1. While a call is connected on the desktop telephone, press the Handoff key. 2. Answer the call on the MCC 3100. NN42030-107 MC 3100 3.1 Standard 03.03 “Call settings” November 2009...

  • Page 71: Using The Mid-Call Features

    3. Hang up your desktop telephone. Moving a call from the MCC 3100 to the desktop telephone You can move a call from your MCC 3100 to your desktop telephone. 1. While a call is connected on the MCC 3100, press the Handoff key on your desktop telephone.

  • Page 72: Call Mute

    4. Do one of the following: — To complete a blind transfer, select Transfer, and hang up. — To complete a supervised transfer, wait for an answer, consult, select Transfer, and hang up. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 73: Call Swap

    5. To resume the call, select Cancel. Call swap Switch between two different while you are engaged in a call. Swapping between two parties 1. While a call is connected, select Feature. 2. Dial the number. 3. Select Hold & Call. The call is placed on hold.

  • Page 74: Managing Buddies

    3. Complete the fields using the information in buddy" on page 74 Table 16: Adding a new buddy Field Part of Groups NN42030-107 MC 3100 3.1 Standard 03.03 Table 16 "Adding a new as a guide. Settings Select this field to access the Select Item(s) pane, where you can associate your buddy with one or more groups.
  • Page 75 Table 16: Adding a new buddy Field Last Name First Name Company Name Note: Use the following fields to enter phone numbers for the buddy. As a minimum, enter the Work Number, if it is used by default when you place a regular call. All other contact locations are optional and selectable only when you place an advanced call.

  • Page 76: Importing A Buddy

    Importing saves you time by automatically entering buddy contact information. Adding a buddy from the History pane 1. Expand the History pane. 2. Scroll to and highlight the entry for the person you want to add. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 77: Importing A Buddy From The Search Pane

    Advanced functions 3. Select Details. 4. Select Menu, Add to Buddies. Your new buddy is added to the local address book. Figure 13: Importing a buddy from the History pane Importing a buddy from the Search pane Search for people in your mobile device address book, and in the corporate directory maintained by your organization.

  • Page 78: Importing A Buddy From The Native Address Book

    Viewing the presence status of buddies Track the presence status of your mobility-enabled buddies. You can perform the following actions: • check the presence of a single buddy NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...
  • Page 79 • check the presence of all buddies • request notification when the presence status of a buddy changes. You can configure the MCC 3100 for Windows Mobile to receive automatic presence status updates. By doing this, you can stay up-to- date with the latest status information for all of your buddies.
  • Page 80 The Buddy list updates with the current presence status for the selected buddies. Buddy presence status indicators Buddy presence status indicators follow the same scheme as your presence status indicators. For more information, see Presence Status” on page NN42030-107 MC 3100 3.1 Standard 03.03 “Configuring your November 2009...

  • Page 81: Adding A Buddy To A Group

    Viewing detailed information for a buddy 1. Expand the Buddy List. 2. Scroll to and highlight the entry you want to examine. 3. Select Details. 4. On the Buddy Detail pane, review the following information: — Presence status — Part of groups —...

  • Page 82: Managing A Buddy

    Offline. Many different presence statuses are available. Color-coded indicators inform your buddies of your availability: • Green—Available to respond • Yellow—Available but unable to respond • Red—Not available and cannot respond NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...
  • Page 83 Presence status indicators are as follows: Table 17: Presence status and availability indicators Presence Status Availability Available Green Away Yellow Extended Away Yellow Busy Yellow Do Not Disturb Appear Offline Changing your presence status 1. Expand the My Status pane. 2.
  • Page 84 2. From the Online Status pane, clear the Custom Note field. 3. Select Menu, Set Status. Your custom note is appended to the configured presence status. Your online buddies can immediately see your new status. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 85: Searching For People

    Searching for people Search for people in the following locations: • in the device address book and the MCC 3100 for Windows Mobile • in the corporate directory maintained by your organization After completing a search, select an individual entry in order to view their contact details, initiate a call, or add contact details to the MCC 3100 for Windows Mobile local address book.

  • Page 86: Performing A Corporate Directory Search

    — Enter jo sa to search for John Sanders or Sam Johnson. The search results list displays entries from the local directory. 3. Select Search Corporate from the left menu. The corporate directory search results list appears. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 87: Viewing Search Details

    4. To resume the search, select Menu, New Search. The search results list is cleared. The next search you initiate is a local search. Viewing search details Viewing detailed information for a person on the search results list 1. Expand the Search pane. 2.

  • Page 88: Adding A New Group

    Adding a new group Adding a new group 1. Expand the Buddy List. Figure 17: Adding a new group 2. Select Menu, New Group. 3. Enter the name of the new group. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 89: Changing A Group Name

    Figure 18: Adding the name of the new group 4. Select Menu, Done. Your new group is added to the local address book. Note: You must add buddies to the group before placing a group call. For more information, see page 81 Changing a group name Changing the name of a group...

  • Page 90: Deleting A Group

    4. Select Menu, Instant Conference Include/Exclude and select the members you want in the call. 5. Highlight the group folder and select Menu, Instant Conference. NN42030-107 MC 3100 3.1 Standard 03.03 “Managing a buddy” on page November 2009...

  • Page 91: Managing Instant Conferences

    The system places the call. 6. Accept the incoming call and then follow the prompts for the following steps: a. Record the conference greeting and then press # on your phone dialpad. b. Press 1 to review the greeting, press 2 to rerecord the greeting, or press any other key to accept the greeting and start the conference.
  • Page 92 Table 18: Instant conference dialpad controls Dialpad Function control Starts the help system. NN42030-107 MC 3100 3.1 Standard 03.03 “Call settings” on page Comments The help system plays a recorded list of command descriptions. For example, “Press 6 to mute or unmute yourself.”...
  • Page 93 Table 18: Instant conference dialpad controls Dialpad Function control Terminates an Instant Conference. Enables user numbers to be dialed mid-call. Lecture Mode—mutes and unmutes the voices of all participants except Instant Conference initiators. Mutes and unmutes your own voice. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide Comments The Instant Conference initiator can terminate the call at any time by...

  • Page 94: Managing The Instant Conference History

    — Log record type and success or failure indicator — Time and date of the call — Participant list (name and number) NN42030-107 MC 3100 3.1 Standard 03.03 Comments The Instant Conference initiator can choose to lock access to the call.
  • Page 95 Resuming an Instant Conference Resume an Instant Conference that has been terminated. 1. Expand the Instant Conference pane. 2. Scroll through the list and highlight a record. 3. Select Menu, Instant Conference. The system sets up the call in Call-me-First mode 4.

  • Page 96: Managing Instant Messages

    The MCC 3100 for Windows Mobile supports sending instant messages to mobility-enabled buddies that you import from the corporate directory and to SIP addresses for other MCC 3100 users on your MCG 3100. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...
  • Page 97 To receive messages, buddies must be online and available. Sending an instant message to a buddy 1. Expand the IM Session, Buddy list, History or Search panes. 2. Highlight a name or log entry. 3. Select Menu, Send IM. Note: This menu item is not available if you and your buddy are not on the same MCG 3100.

  • Page 98: Receiving An Instant Message

    Table 19: Instant message alerts Current Configuration Pane New IM Alert disabled Sessions Any other pane NN42030-107 MC 3100 3.1 Standard 03.03 illustrates the type of Audible Visual Alert tone Yes, if you If someone sends you enable tone a message while you...

  • Page 99: Tracking Im Sessions

    Table 19: Instant message alerts Current Configuration Pane New IM Alert enabled Sessions Any other pane Tracking IM Sessions The IM Sessions pane lists the last 50 messages that you exchange with as many as three of your buddies. Older records are deleted automatically.

  • Page 100: History (Call Logs)

    Figure 20: Tracking IM sessions History (Call Logs) The MCC 3100 for Windows Mobile retains a log of the following events for your recent communication sessions: • Number of missed calls • Incoming and outgoing calls NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...
  • Page 101 • Incoming and outgoing instant messages • System event notifications The History pane can contain up to 50 log entries. Older entries are automatically deleted. By default, the entries are organized by time and date, but you can also sort them by name or type. You can also filter the list so that only entries of a particular type are displayed.
  • Page 102 — Menu, Filter By, Incoming Calls — Menu, Filter By, Missed Calls — Menu, Filter By, New Missed Calls — Menu, Filter By, Outgoing Calls The entries display according to the specified filter preference. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 103: Marking History Entries As Read

    Viewing detailed log information 1. Expand the History pane. 2. Highlight the entry you want to examine. 3. Select Details. 4. On the History Detail pane, review the following information: — Status of person associated with the log entry — Log record type and success/failure indicator —...

  • Page 104: Managing Voice Mail

    3. Enter your voice mailbox number and password when prompted. 4. After you gain access to your mailbox, you can listen to, save, and delete your messages. Note: Use the mobile device phone application to respond to system prompts. NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...
  • Page 105 Advanced functions Accessing History from voice mail 1. Expand the Voice Mail pane. 2. Select See Call History. Figure 25: Voice mail pane Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 106 Advanced functions NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 107: Troubleshooting

    Troubleshooting This section contains the following topics: • “Data connection between MCC 3100 for Windows Mobile and MCG 3100” on page 107 Data connection between MCC 3100 for Windows Mobile and MCG 3100 To verify that the data connection between MCC 3100 for Windows Mobile and MCG 3100 is established: 1.
  • Page 108 This demonstrates (using non-Nortel software) that the mobile device has established an IP connection to the PC and that it can make an IP connection to the MCG 3100. Figure 27: MCG 3100 splash screen NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...

  • Page 109: Acronyms

    Acronyms Table 20 lists the acronyms used in this guide. Table 20: Acronyms Acronym Full Name CDMA 1xRTT Code Division Multiple Access Single Carrier (1x) Radio Transmission Technology Do Not Disturb EDGE Enhanced Data rates for Global Evolution EVDO Evolution Data Only Instant Message MCC 3100 Mobile Communication Client 3100...

  • Page 110: Nn42030-107 Mc 3100 3.1 Standard 03.03 November

    Acronyms NN42030-107 MC 3100 3.1 Standard 03.03 November 2009...
  • Page 112 CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

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