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Nortel NN42030-101 User Manual

Mobile communication client for blackberry
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Nortel Mobile Communication 3100
Nortel Mobile Communication Client 3100 for
BlackBerry User Guide

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Summary of Contents for Nortel NN42030-101

  • Page 1 Title page Nortel Mobile Communication 3100 Nortel Mobile Communication Client 3100 for BlackBerry User Guide...
  • Page 2 CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    Contents Welcome ......... 7 Your new Nortel MCC 3100 for BlackBerry application .
  • Page 4 Main pane components ......51 Changing the Main pane setup ....53 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...
  • Page 5 Navigation ........53 Access Help .
  • Page 6 Acronyms ........105 NN42030-101 MC 3100 3.1 Standard 04.03...

  • Page 7: Welcome

    MC 3100 Product Bulletin at www.nortel.com. New in this release The following details what’s new in Nortel Mobile Communication Client 3100 for BlackBerry User Guide (NN42030-101) for Nortel Mobile Communication 3100 Release 3.1. Features This release contains new information about call features.
  • Page 8 December 2008 Standard 03.04. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to NN42030-101 MC 3100 3.1 Standard 04.03 “Calling from the Buddy list” on “System and network “Performing an upgrade for a 26, and “Calling an emergency...
  • Page 9 include links to multimedia presentations, and to plan use of MCC 3100 for BlackBerry” on page November 2008 Standard 03.03. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to correct content in “Device handoff” on page 71 calls”...

  • Page 10: Mcc 3100 For Blackberry Feature Overview

    MCC 3100 for BlackBerry, the system automatically switches to the native device phone in order to place the call. Your administrator configures the emergency telephone numbers in the MCG 3100. • Communicate using one of the following methods: NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 11: Language Support

    — Dial a number on the keypad — Select a number from the Quick Dial list — Select a buddy and choose a contact method (voice call or IM) — Select a record in the History log, native address book, Voice Mail or IM session pane, and then start a new communication session.

  • Page 12: Related Publications

    BlackBerry load contains all the supported languages. The MCC 3100 for BlackBerry displays in your configured language. Related publications The following publications relate to the MCC 3100 for BlackBerry: • Nortel Mobile Communication Client 3100 for BlackBerry Quick Reference (NN42030-105) NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 13: Getting Started

    Getting started This section contains the following topics: • “Before you begin” on page 13 • “System and network requirements” on page 13 • “Subscriber identity module (SIM) card” on page 15 • “Cellular data plan use of MCC 3100 for BlackBerry” on page 15 •...
  • Page 14 In these models, when a Choice Group is highlighted, the BlackBerry Curve uses the menu button to open all menus in any context. When a Choice Group is not NN42030-101 MC 3100 3.1 Standard 04.03 Type Research in Motion BlackBerry operating system, V4.0 and later.

  • Page 15: Enterprise Requirements

    highlighted, the trackball causes the menu to appear. This document covers the user interface of the other BlackBerry devices, where the trackball causes the menu to appear. Enterprise requirements The MCG 3100 requires the following applications at the enterprise site: •...

  • Page 16: Sample Calculation

    40 * 700 * 24 hours * 30 days = 20 160 000 bytes The sum of cellular data use per month is: 190 000 + 704 000 + 10 000 + 20 160 000 = 21 064 000 bytes. NN42030-101 MC 3100 3.1 Standard 04.03 Bytes (Approximate) 1000...

  • Page 17: Battery Life

    Battery life The battery life of your device varies on the amount of usage. When operating in standby mode, expect 24 hours standby time while connected to a 2G network, and 10 hours standby time while connected to a 3G network. There are many factors that affect battery life.
  • Page 18 Getting started Figure 1: Help pane NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 19: Installing Your Mcc 3100 For Blackberry

    Installing your MCC 3100 for BlackBerry This section contains the following topics: • “Installing or upgrading the software” on page 19 • “Uninstalling MCC 3100 for BlackBerry” on page 27 • “Determining the software version” on page 28 Installing or upgrading the software This section describes how to install or upgrade the Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry on a supported BlackBerry device.

  • Page 20: Installing Mcc 3100 For Blackberry From A Computer

    Note: Ask your system administrator for the correct hostname and port settings. 2. Locate the software files required for your BlackBerry and click Download. NN42030-101 MC 3100 3.1 Standard 04.03 “Upgrading MCC 3100 for BlackBerry November 2009...
  • Page 21 3. Click Save. 4. Navigate to the folder where you want to store the software file on your computer, and click Save. 5. Unzip the software files and save them to a folder on your computer. 6. Connect the BlackBerry to your PC using a Universal Serial Bus (USB) cable.

  • Page 22: Installing Your New Mcc 3100 For Blackberry Over The Air

    | IP>:8443/m Note: Obtain the actual address and port settings from your system administrator. 4. To install the recommended software, highlight the Installable link. NN42030-101 MC 3100 3.1 Standard 04.03 “Upgrading MCC 3100 for BlackBerry November 2009...

  • Page 23: Installing Or Upgrading Mcc 3100 For Blackberry Using The Blackberry Enterprise Server (Bes)

    5. To install different software, a. Select All other software for your platform. b. Select Menu, Get Link. c. Scroll to the software, highlight the Installable link. 6. Select Menu, Get Link. 7. Click Download. 8. If you are upgrading the software, click Yes at the prompt. 9.
  • Page 24 18. Click Finish to install the MCC 3100. 19. Select licensing and security boxes that might appear during the installation. 20. Click Close when the Application Loader Wizard finishes installing the MCC 3100. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 25: Upgrading Mcc 3100 For Blackberry Over The Air

    21. Click Yes to restart your BlackBerry. 22. Complete other installation tasks, such as the installation of a security certificate, if directed by your system administrator. Note: The upgrade procedure retains application data. To remove the data associated with the previous version of the application, clear the database the first time you run the upgraded application.

  • Page 26: Performing An Upgrade For A Major Release

    Primary MCG 3100 Address Network Connection (if available) Mobile Contact 2. Install the new version of the client using the instructions in “Installing MCC 3100 for BlackBerry from a computer” on NN42030-101 MC 3100 3.1 Standard 04.03 “Clearing the Value November 2009...

  • Page 27: Uninstalling Mcc 3100 For Blackberry

    page 20 “Installing your new MCC 3100 for BlackBerry over the air” on page 3. Follow “Initial configuration” on page Table 3 "Upgrade configuration parameters" on page Uninstalling MCC 3100 for BlackBerry Use the following procedures to uninstall the MCC 3100 for BlackBerry. •...

  • Page 28: Determining The Software Version

    1. From the main screen of the MCC 3100 application, select Menu, Help, About. 2. Select Menu, Change Option. 3. Select About. The MC 3100 version pane appears. NN42030-101 MC 3100 3.1 Standard 04.03 “Starting and exiting the MCC 3100 for November 2009...
  • Page 29 Installing your MCC 3100 for BlackBerry Figure 2: About pane Nortel Mobile Communication Client 3100 for BlackBerry User Guide...
  • Page 30 Installing your MCC 3100 for BlackBerry NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 31: Configuring Your Mcc 3100 For Blackberry

    Configuring your MCC 3100 for BlackBerry This section contains the following topics: • “Initial configuration” on page 31 • “Advanced Configuration settings” on page 34 • “Database backup and restore” on page 44 • “Changing the language” on page 46 Initial configuration The first time you start the Mobile Communication Client 3100 (MCC 3100) after you install it on your BlackBerry, you must configure the...
  • Page 32 Connection connection type: • • • NN42030-101 MC 3100 3.1 Standard 04.03 Internal BES: The MCC 3100 connects to the MCG 3100 using a BlackBerry Enterprise Server (BES) located on the enterprise network. External BES: The MCC 3100 connects to the MCG 3100 using a hosted BES located on the Internet.
  • Page 33 Table 4: Required parameters Parameter Description Mobile Contact Enter your mobile phone number or accept the autopopulated value. Recommended number format: +XX YYY ZZZ ZZZZ Where: + = International access code XX = Country code YYY = Area code ZZZ ZZZZ = Local number Include the international access code and country code only if you are directed to by your system administrator.

  • Page 34: Advanced Configuration Settings

    1. Select Menu, Options, Owner information. 2. Complete the fields using the information in the table below as a guide. Table 5: Owner information pane fields Field First name NN42030-101 MC 3100 3.1 Standard 04.03 “Mobile Description Enter your first name. November 2009...
  • Page 35 Table 5: Owner information pane fields Field Last name Display name Mobile contact Extension contact Home contact Other1 contact Other2 contact 3. Select Menu, Save. Nortel Mobile Communication Client 3100 for BlackBerry User Guide Configuring your MCC 3100 for BlackBerry Description Enter your last name.

  • Page 36: Mobile Communication Gateway 3100 Settings

    If the default port of 8080 is in use, then only the IP address or FQDN is required. Secondary Enter the URL of the secondary MCG 3100. This MCG3100 setting is automatically downloaded. Address NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...
  • Page 37 Table 6: MCG 3100 pane fields Field Description Network Select a network connection type: Connection • • • Voicemail DN/ This is a list of valid system voice mail access SIP Address numbers that is downloaded automatically from the MCG 3100 at first configuration. The setting is either provided by your administrator, or you can select a configured voicemail number based on your office or region.

  • Page 38: Im/Call Settings

    Reviewing and configuring your IM/Call setting 1. Select Menu, Options, IM/Call settings. NN42030-101 MC 3100 3.1 Standard 04.03 Note: To ensure Direct Outbound mode works correctly, make sure your device caller ID is visible to outside callers.
  • Page 39 2. Complete the fields using the information in the following table as a guide. Table 7: IM/Call settings pane fields Field Call Screening Mode New IM Alert Instant Conference Notify Period Nortel Mobile Communication Client 3100 for BlackBerry User Guide Configuring your MCC 3100 for BlackBerry Description Select a call screening mode:...

  • Page 40: Buddy Settings

    2. Complete the fields using the information in the following table as a guide. Table 8: Buddy settings pane fields Field Enable Auto Presence NN42030-101 MC 3100 3.1 Standard 04.03 Description Call Intercept can be turned on or off. • On (default): All calls placed from the device, including calls from the native dialer) route through the MCG 3100.

  • Page 41: Quick Key Settings

    Table 8: Buddy settings pane fields Field Auto Clear Interval (minutes) 3. Select Menu, Save. Quick key settings Your BlackBerry has two convenience keys (left and front). You can configure a convenience key as a quick key to start a selected action when the MCC 3100 is in focus.
  • Page 42 Note: You can also configure one of the convenience keys to start the MCC 3100 from your BlackBerry. For more information, refer to your BlackBerry documentation for programming instructions. NN42030-101 MC 3100 3.1 Standard 04.03 Incoming call: The call is accepted and directed to the your BlackBerry.

  • Page 43: Configuring Your Blackberry Notification Profile

    Configuring your BlackBerry Notification Profile Configure settings in the notification profile to specify how your BlackBerry notifies you when you receive a call, instant message, or presence alert on the MCG 3100. By default, there are no notifications selected. Update the active notification so that your BlackBerry rings or vibrates.

  • Page 44: Database Backup And Restore

    Note: For instructions to install, upgrade and uninstall the MCC 3100 for BlackBerry software, see on page Backing up the database Backing up the MCC 3100 database NN42030-101 MC 3100 3.1 Standard 04.03 “Installing or upgrading the software” November 2009...

  • Page 45: Restoring The Database

    1. Connect your BlackBerry to your computer with a USB cable. 2. Select Start, Programs, BlackBerry, Desktop Manager to start the BlackBerry Desktop Manager. 3. Click Backup and Restore. The Backup and Restore dialog box appears. 4. Click Advanced. The Backup/Restore dialog box appears. In the Devices Databases pane, select RMS Databases.

  • Page 46: Changing The Language

    2. Select the desired language and save the changes. 3. Select the MCC 3100 again. 4. If MCC 3100 is currently running, a prompt appears. Click Yes to exit and restart in the new language. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 47: Basic Functions

    Basic functions This section contains the following topics: • “Starting and exiting the MCC 3100 for BlackBerry application” on page 47 • “Logging on and logging off” on page 49 • “Hiding the MCC 3100 for BlackBerry application” on page 50 •...

  • Page 48: Exiting The Mcc 3100 For Blackberry Application

    Normally, there is no need to exist the MCC 3100 for BlackBerry application. You can leave the application running for the entire time that the mobile device is turned on. You must, however, exit before performing software maintenance tasks. NN42030-101 MC 3100 3.1 Standard 04.03 “Initial configuration” on page November 2009...

  • Page 49: Logging On And Logging Off

    Exiting the MCC 3100 for BlackBerry From the MCC 3100 for BlackBerry main menu, select Menu, Quit. Note 1: You must exit the application before installing, upgrading, or uninstalling the software. Note 2: Nortel recommends that you exit the MCC 3100 for BlackBerry application before shutting off your BlackBerry.

  • Page 50: Logging Off

    The application remains running in the background and does not appear. When you access the Nortel MCC 3100 for BlackBerry again from the BlackBerry main menu, you return to the last pane you used. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 51: Overview Of The Main Pane

    Basic functions Overview of the Main pane After you configure the MCC 3100 for BlackBerry (as described in “Initial configuration” on page 31), the Main pane appears whenever you start the MCC 3100 for BlackBerry. The Main pane provides access to the full functionality of the MCC 3100 for BlackBerry.
  • Page 52 The Main pane includes the following information on the dashboard, located on the bottom of the pane: • New voicemail messages indication • Missed call indication • Status: your status on the network NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 53: Changing The Main Pane Setup

    • Call Screening Mode: — Call screening on (magnifying glass) — Call screening off (checkmark) • Enterprise Connection status: — Online — Offline — Connecting — Disconnecting Changing the Main pane setup To move a pane up on the Main pane list, highlight the pane and select Menu, Up.

  • Page 54: Access Help

    Device Configuration: lists critical settings configured when you first log in. For more information, see To access help, select Menu > Help. NN42030-101 MC 3100 3.1 Standard 04.03 Function Press to start a call, accept an incoming call, or to go to the Phone pane.

  • Page 55: Shortcut Keys

    Shortcut Keys In addition to standard navigational aids, MCC 3100 for BlackBerry provides shortcut keys to speed your workflow. For more information about shortcut keys, see Table 12: Shortcut keys Pane Main a–z 0–9 pane Note: Some devices may not offer the full range of shortcut keys. Quick and Convenience keys Two quick-access keys are available: •...
  • Page 56 Table 13: Quick and Convenience key functions MCC 3100 State Out of focus on BlackBerry In focus on BlackBerry NN42030-101 MC 3100 3.1 Standard 04.03 Function Clicking the Convenience key brings the MCC 3100 for BlackBerry to the foreground and shows the last active pane.

  • Page 57: Send And End Buttons

    SEND and END buttons If your BlackBerry includes SEND and END buttons, you can use the buttons to access features. For more information, see functionality" on page Table 14: Button functionality Button MCC 3100 in focus SEND • Start a call from the Phone pane if a number (Green) is in the Dial field.

  • Page 58: Nn42030-101 Mc 3100 3.1 Standard 04.03 November

    If the MCG 3100 does not recognize the number, you must manually select the native dialer to place the call. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 59: Advanced Functions

    Advanced functions This section contains the following topics: • “Placing and receiving calls” on page 59 • “Call screening and voice mail” on page 69 • “Using the Mid Call features” on page 69 • “Working with Buddies” on page 72 •...

  • Page 60: Call Modes

    In Call-me-First mode, your calls are completed in two steps. First the enterprise telephony system calls you. After you answer, the system calls the other party. For more information, see mode" on page NN42030-101 MC 3100 3.1 Standard 04.03 Figure 7 "Call-me-First November 2009...

  • Page 61: Call Intercept

    Figure 7: Call-me-First mode To use both call modes, you must configure an Outgoing Call Service DN in your MCC 3100 system settings. For more information, see “Advanced Configuration settings” on page Note: To place an emergency call, press the green Talk button on your BlackBerry.

  • Page 62: Dialing A Number

    Select a number from the list or enter a new number. c. Press the green call button or select Menu, Call. The system places the call. NN42030-101 MC 3100 3.1 Standard 04.03 Click here to view a multimedia presentation on making a call from your mobile phone (www31.nortel.com/webcast.cgi?id=7484)

  • Page 63: Calling A Number On The Quick Dial List

    Figure 8: Dialing a number in Call-me-First mode Calling a number on the Quick Dial list The Phone pane provides an abbreviated history of your recent call activity, known as the Quick Dial list. For example, if you call a contact seven times during the week, you can find a record of your last call on the Quick Dial list.

  • Page 64: Calling An Emergency Number

    CAUTION If the native phone does not appear, hide or close the MCC 3100, press the green Call button on your device, and redial the emergency number in the native phone. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 65: Calling From The Buddy List

    Calling from the Buddy list When you place a call from the Buddy list, you can select a name and use any of its programmed telephone numbers. Calling a buddy 1. Navigate to the Buddy list. 2. Scroll to the name of the contact that you want to call. 3.
  • Page 66 Menu, Call. • To call from your BlackBerry number in Call-me First mode, select Menu, Call Me First. • To call from another number: — Select Menu, Call From. NN42030-101 MC 3100 3.1 Standard 04.03 “Searching for people” November 2009...

  • Page 67: Receiving Calls

    — Select a number from the list or enter a new number. — Press the green call button or select Menu, Call. The system places the call. Calling from the native address book or native call logs 1. Navigate to the native Contact or Call logs application. 2.
  • Page 68 MCC 3100 for BlackBerry. Your device rings the number of times configured in your notification profile. For more information see Profile” on page NN42030-101 MC 3100 3.1 Standard 04.03 “IM/Call settings” on “Configuring your “Configuring your BlackBerry Notification...

  • Page 69: Call Screening And Voice Mail

    Call screening and voice mail Missed or ignored calls go to voice mail, either your cellular voice mail or enterprise voice mail, depending on the screening mode. Table 15: Call screening modes Call Screening mode Call Screening on Call Screening Off Using the Mid Call features While you are in a voice call, you can use the following voice call telephony features:...

  • Page 70: Call Hold And Retrieve

    • To complete a supervised transfer, wait for an answer, consult, then select Menu, Transfer Call. Call swap Switch between two different parties while you are in an established call. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 71: Three-Party Conference Call

    Swapping a call between two parties 1. While in a call, select Menu, Mid-Call Feature. 2. Dial the number of the second party. 3. Select Menu, Hold & Call. The first party is placed on hold and hears music, if available on your system. 4.

  • Page 72: Working With Buddies

    You can add buddies directly to the MCC 3100 for BlackBerry, or you can import them from your call log (History), Search results, or native address book. Assign a buddy to one or more groups to easily manage your buddies and enable instant conferencing. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 73: Adding A Buddy

    Adding a Buddy You can create a buddy using the MCC 3100 for BlackBerry. The new buddy is added to your MCC 3100 for BlackBerry Local Address Book. Adding a Buddy 1. Navigate to the Buddy list. 2. Select Menu, Add Buddy. 3.

  • Page 74: Importing A Buddy

    You can import a buddy to the MCC 3100 for BlackBerry local address book from these sources: • History pane • Search Results pane • Native address book This saves you from manually adding the contact information of your buddy. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...
  • Page 75 Adding a buddy from the History pane 1. Navigate to the History pane. 2. Scroll to and highlight the name of the person that you want to add. 3. Select Log Details. 4. Select Menu, Add to Buddies. Figure 12: Log Details - Add to Buddy Your buddy is added to the local address book.

  • Page 76: Viewing The Status Of Buddies

    Request notification when the status of a buddy changes You can program the MCC 3100 for BlackBerry to receive automatic status updates, which enables you to stay up-to-date with the latest status information for all MCC 3100 for BlackBerry buddies. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...
  • Page 77 To switch from manual mode (default) to automatic mode, select your buddy, then select Enable Auto Presence. For more information, see “Reviewing and configuring your Buddy settings” on page Note: Enable Auto Presence uses extra airtime and reduces battery life because the MCC 3100 for BlackBerry connects to the network for every status update.

  • Page 78: Editing Buddy Details

    You can review the following information in the Buddy Detail pane: • Full name and status (if available) • Extension number • Home number • Work number • Mobile Number • Other1 number • Other2 number • Groups NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 79: Adding A Buddy To A Group

    4. Optionally, you can begin a communication session by selecting Menu, Call <number> to place a call or Menu, IM to send an instant message. 5. Edit the contact information as required. 6. Select Menu, Save. The updated contact information is added to the local address book. Figure 14: Editing buddy details Adding a Buddy to a group You can add all of your buddies to the groups you created on the...

  • Page 80: Deleting A Buddy

    2. Scroll to and highlight the name that you want to delete. 3. Select Menu, Delete from the menu. 4. Click Delete to confirm the deletion. The buddy is deleted from your BlackBerry address book. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 81: Setting Your Presence Status

    Setting your presence status Inform your buddies of your presence status on the network and see when your buddies are online and available. Your status automatically updates when you connect or disconnect from the network. You can manually configure your status by selecting an entry from a list.

  • Page 82: Custom Messages

    1. Navigate to the My Status pane. 2. Select Menu, Change Option. 3. Enter a value in the Custom Note field. 4. Select Menu, Set Status. The custom message appends to your configured status. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 83: Searching For People

    Canceling a custom status 1. Navigate to the My Status pane. 2. Select Menu, Change Option. 3. Clear the Custom Note field. 4. Select Menu, Set Status. Searching for people You can search for people in the following locations: • locally, in your BlackBerry address book and the MCC 3100 •...

  • Page 84: Searching The Corporate Directory

    The search results list is cleared. The next search you initiate is local. Note: You can start a call or IM by selecting an entry, and then selecting either Menu, Call <number> or Menu, IM. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 85: Viewing Search Details

    Viewing search details Viewing detailed information for a contact on the search results list 1. Navigate to the Search pane. 2. Perform a search. 3. Scroll to and highlight the entry you want to view. 4. Select Menu, Show Details. 5.

  • Page 86: Working With Groups

    2. Select Menu, Add New Group. 3. Enter the name of the new group. 4. Select Menu, Save New Group. Your group is added to the local address book. It does not have any buddy entries. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 87: Changing A Group Name

    Figure 17: Adding a new group to the local address book Changing a group name Changing the name of a group 1. Navigate to the Buddy list. 2. Scroll and highlight the name of the group you want to change. 3.

  • Page 88: Instant Conferences

    8. Select Menu, Call From <number>. The system places the call. 9. Accept the incoming call and follow the prompts. As the Instant Conference initiator, you must: NN42030-101 MC 3100 3.1 Standard 04.03 “Working with Buddies” on page November 2009...
  • Page 89 a. Record the conference greeting; then press pound (#) on your telephone dialpad. b. Press 1 to review the greeting, press 2 to rerecord the greeting, or press any other key to accept the greeting and start the conference. The system calls the buddies you selected at their default contact locations.

  • Page 90: Managing Instant Conferences

    If you select Join Later when the Instant Conference starts, you receive periodic reminders to participate in the call. You can select Yes to join the Instant Conference or No to be reminded again at a later time. To NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...
  • Page 91 configure the reminder notification interval, see page Manage an Instant Conference with the Dialpad The Instant Conference initiator can use the dialpad to access Instant Conference features. A limited set of these features is available to the Instant Conference participants. See controls”...
  • Page 92 Instant Conference initiator. Mutes and unmutes your own voice. NN42030-101 MC 3100 3.1 Standard 04.03 Comments The Instant Conference initiator can add another person to an ongoing call by performing the following steps: •...

  • Page 93: Managing The Instant Conference History

    Table 18: Instant Conference dialpad controls Dialpad control Function Locks and unlocks a conference. An announcement plays a list of all of the participants in the Instant Conference. Stop the help system. Managing the Instant Conference history The MCC 3100 for BlackBerry retains a record of your recent Instant Conferences.
  • Page 94 — Accept <number> to join in the Instant Conference immediately on another device. — Join Later to be prompted to join the Instant Conference at a later time. To configure the reminder notification interval, see Call settings” on page NN42030-101 MC 3100 3.1 Standard 04.03 “IM/ November 2009...

  • Page 95: Managing Instant Messages

    — Decline to reject the Instant Conference. A tone indicates that someone has joined the Instant Conference. Deleting an Instant Conference record 1. Navigate to the Instant Conference pane. 2. Scroll through the list and highlight a record. 3. Select Menu, Delete. 4.

  • Page 96: Receiving A Message

    Your BlackBerry controls the audible tone. To select a new tone, disable the tone or use the vibrate mode instead of the tone. For more information, see “Configuring your BlackBerry Notification Profile” on page NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...
  • Page 97 • The MCC 3100 for BlackBerry IM Alert parameter controls the visual alert. To enable or disable this parameter, see page The following table illustrates the type of alert you receive, depending on the current state of the MCC 3100. Table 19: Instant message alerts Current configura...

  • Page 98: Tracking Im Sessions

    2. Highlight a buddy in the Choose a Contact box. 3. Select Menu, Expand. 4. Select a contact from the list, then do one of the following actions. NN42030-101 MC 3100 3.1 Standard 04.03 Audible tone Visual alert Yes, if tone...

  • Page 99: History (Call Logs)

    — To review the messages that you exchanged, scroll down. — To send an instant message, select Menu, IM, type a message or select a canned message, and select Menu, Send. Figure 20: IM Sessions pane History (Call Logs) The MCC 3100 for BlackBerry retains a record of your recent communication sessions.

  • Page 100: Viewing The History

    Advanced functions Viewing the History Viewing the entire log • Navigate to the History pane. Figure 21: History pane The following figures explain the icons on this screen. Figure 22: Call icons NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 101: Sorting And Filtering History Entries

    Figure 23: Instant Message icons Figure 24: Instant Conference icons Figure 25: System Notification icons Sorting and filtering History entries You can sort entries in the History pane by name, record type (for example, system notification, call), or time received. You can also filter the list to display only missed calls, incoming calls, or outgoing calls.

  • Page 102: Viewing History Details

    2. Scroll through the list and highlight the entry you want to delete. 3. Select Menu, Delete, Delete Selected Deleting all entries 1. Navigate to the History pane. 2. Select Delete, Delete All. 3. Select Yes or No at the prompt. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 103: Clearing Missed Calls

    Clearing missed calls You can change the status of all the missed call records that appear on the History pane. The missed call status changes from New Incoming Call to Incoming Call (Incoming Call Missed), and the entries change from bold to normal.
  • Page 104 Advanced functions Accessing the History pane 1. Navigate to the Voice Mail pane. 2. Select See Call History. NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...

  • Page 105: Acronyms

    Acronyms Table 20 lists the acronyms used in this guide. Table 20: Acronyms Acronym Full Name Access Point Name BlackBerry Enterprise Server BlackBerry Desktop Manager CDMA 1xRTT Code Division Multiple Access Single Carrier (1x) Radio Transmission Technology COTS Commercial off the Shelf Do Not Disturb DTMF Dual Tone Multi Frequency...
  • Page 106 Acronyms Table 20: Acronyms Acronym Full Name PSTN Public System Telephone Network Uniform Resource Identifier Uniform Resource Locator Universal Serial Bus Voice Mail Virtual Private Network WiFi Wireless Fidelity NN42030-101 MC 3100 3.1 Standard 04.03 November 2009...
  • Page 108 CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

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