Failure Detection And Reporting Process - HP StorageWorks XP12000 - Disk Array Owner's Manual

Failure detection and reporting process

If a failure occurs in the system, the failure is detected and reported to the system log, the
SIM log, and the HP STC, as shown in the following figure and table.
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Troubleshooting
Description
A failure is detected in the system.
The failure is reported to the system.
The system stores the failure information in the system log.
The generated SIMs are stored on the system for use by HP support
representatives, and logged on the Device Manager server as remote SIMs
(R-SIMs).If the system is not set up to "phone home," when a SIM is generated,
the amber message LED on the system control panel turns on. Call HP to
determine the reason for the message.
If the system is set up to "phone home," HP Continuous Track XP reports the SIMs
to STC through a dedicated dialup connection.SIMs are classified according to
severity: service, moderate, serious, or acute. Service and moderate levels do
not require immediate attention and are addressed during routine maintenance.
These failures are often corrected before the failure becomes apparent. Serious
and acute levels are reported immediately to STC to ensure that the problem is
addressed as soon as possible.