Failure Detection And Reporting Process - HP XP P9500 Owner's Manual

Table 21 P9500 disk array remote support products (continued)
HP Product
AE244A
AE245A
Details are available at:
http://www.hp.com/go/insightremotesupport
To download the software, go to Software Depot:
http://www.software.hp.com
Select Insight Remote Support from the menu on the right.

Failure detection and reporting process

If a failure occurs in the system, the failure is detected and reported to the system log, the SIM log,
and HP technical support, as shown in
72 Troubleshooting
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Description
HP XP/P9500 Mission Critical No
LAN Support
HP XP/P9500 No Mission Critical
LAN Support
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"Failure reporting process" (page
Application
Access, Critical Support contract
prerequisites cannot be met.
For a customer whose strict security
protocols specifically prohibit inbound/
outbound traffic to/from the data center
and thus will not allow Remote Support
connection by either modem or
LAN/internet connectivity; but does
have Mission Critical Services with
Customer Engineer onsite included in
the terms of the support contract.
Factory Authorization will be required
to order this product. Proof of valid
Customer Engineer onsite Mission
Critical support contract must be
provided for Factory Authorization
approval.
For a customer whose strict security
protocols specifically prohibit
inbound/outbound traffic to/from the
data center and thus will not allow
Remote Support connection by either
modem or LAN and does not have a
Mission Critical Services on-site
contract. The added cost of this
configuration only covers the additional
warranty support cost to HP during
warranty period. Other additional costs
can also be incurred for support
contracts for customers who do not have
remote support configured.
73).