Nondisruptive Service And Upgrades - HP StorageWorks XP12000 - Disk Array Owner's Manual

Nondisruptive service and upgrades

Without disrupting normal disk array operations (if alternate pathing is used), an HP
support representative can:
• Remove, service, repair, or replace hardware subassemblies
• Use the built-in service processor (SVP) to upgrade microcode
Alternate paths can be established using host failover software, alternate Fibre Channel
paths, or both.
CAUTION:
The disk array has no user-serviceable components. The SVP does not include a
keyboard or monitor and is not a customer-accessible component. Only an HP support
representative should open the cabinets.
HP StorageWorks Continuous Track XP monitoring software detects internal hardware
component problems and automatically reports them to the HP Storage Technology
Center (STC) before they are noticed by operators and users. An HP support
representative can then verify the problem and perform the appropriate maintenance
activity, with no interruption to applications or hosts. For more information on Continuous
Track XP, see
12 Overview
HP StorageWorks Continuous Track XP.