If Your E-Mail Is Returned - Sharp AR-M256 Operation Manual

TROUBLESHOOTING
Message
YOUR FILENAME IS WRONG.
NO MATCHING ADDRESS
FOUND.
PRESS [OK] THEN [SEARCH
AGAIN].
UNABLE TO ACCESS THE
SERVER.
CHECK SERVER ADDRESS ON
DEVICE WEB PAGE.
THE ADDRESS LIMIT HAS
BEEN REACHED.
NO MORE ADDRESSES CAN BE
ENTERED.
THE MEMORY BECOMES FULL.
SCANNED DATA IS
TRANSMITTED.
NO RESPONSE FROM SERVER.
COMMUNICATION
TERMINATED DUE TO
TIMEOUT.
NETWORK ERROR
THE DIRECTORY NAME OF FTP
SERVER IS INVALID.
SERVER ACCESS DENIED.
CHECK ACCOUNT
INFORMATION ON DEVICE WEB
PAGE.
NETWORK ERROR. (
CONSULT YOUR KEY
OPERATOR OR SYSTEM
ADMIN. FOR SPECIFIC
INFORMATION.
Error codes
If a transmission error occurs when you send a scanned image, a message informing you of the error and an error
code will appear in the touch panel on the machine.
Error Code Table
Error Code
CE-01 An interface hardware error has occurred.
CE-03 The server was down during the scanning of the original.
CE-00 An error other than the above has occurred.

IF YOUR E-MAIL IS RETURNED

If a Scan to E-mail is not successfully transmitted, an e-mail informing you of this fact is sent to the sender selected
at the time of transmission. If this happens, read the e-mail and determine the cause of the error, and then repeat
the transmission.
34
The characters ¥/;:*?"<> cannot be used in a file name. Select a
name that does not use those characters.
There are no addresses in the LDAP server that match your search
text. Select a different server or change the search text.
The server settings are not configured correctly. Check the server
settings.
The maximum number of destinations that can be selected for a
single Scan to E-mail transmission is 100. Do not select more than
100 destinations.
The memory became full while scanning the originals. If you wish to
send just the originals that were scanned, touch the [SEND] key. If
you wish to cancel the entire transmission, touch the [CANCEL]
key.
The scanned image was not sent because the server was busy or
there was too much traffic. Wait briefly and then try again.
The scanned image was not sent because the directory of the
destination FTP server was not correct. Make sure that the correct
FTP server information is configured in the Web page.
The scanned image was not sent because a connection to the
server could not be established. Make sure that the SMTP server
settings or FTP server settings in the Web page are correct.
Make sure that your login name and password are correct.
) Turn off the power and turn it back on. Consult with your network
administrator to make sure that no problems exist on the network or
in the server. If the error is not cleared after turning the power off
and on, write down the 2-digit main code and 2-digit sub-code, turn
off the power, and contact your dealer.
Solution
Description of the Error
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