Application Software Problems; Asm Alerts - HP StorageWorks All-in-One SB600c - Storage Blade User Manual

3. Install the current drivers.

Application software problems

If your application software locks up, perform the following actions:
• Check the application log and operating system log for entries indicating why the software failed.
• Check for incompatibility with other software on the server.
• Check the support web site of the software vendor for known problems.
• Review the log files for changes made to the server that may have caused the problem.
• Scan the server for viruses with an updated virus scan utility.

ASM alerts

ASM generates an alert whenever the status of an application area or storage area changes from
OK to Warning or Critical. The alerts describe the condition that caused the storage status to change.
Alerts are displayed on the General tab of the Properties window.
Figure 1 Example of alert
To view alerts:
• Select an item in the Content pane and click Properties in the Actions pane to view the alerts for
the item selected.
Storage status is displayed as an icon when the storage status is Warning or Critical:
• In the Content pane on application, application component, or logical disk icons.
• In the Properties window on the General tab.
NOTE:
ASM rolls up any status alert to the highest level. For instance, if a shared folder has surpassed its percent
full warning threshold and exceeded its allocated storage space, a warning icon is shown on the shared
folders pool icon. Likewise, if a critical status exists in an Exchange mail store, the critical icon is also shown
on the Exchange storage group icon.
66 Troubleshooting, servicing, and maintenance