Firmware Updates; Webes (Web Based Enterprise Services); Certificate Of Authenticity - HP StorageWorks All-in-One SB600c - Storage Blade User Manual

Firmware updates

Firmware is software that is stored in Read-Only Memory (ROM). Firmware is responsible for the
behavior of the system when it is first switched on and for passing control of the server to the operating
system. When referring to the firmware on the system board of the server, it is called the System ROM
or the BIOS. When referring to the firmware on another piece of hardware configured in the server,
it is called Option ROM. These systems have hard drives and Smart Array Controller options that
have firmware that can be updated.
It is important to update the firmware (also called "flashing the ROM") as part of regular server
maintenance. In addition, checking for specific firmware updates in between regular updates helps
to keep the server performing optimally. HP recommends checking for a firmware update before
sending a part back to HP for replacement.
Apply the latest firmware and software updates using the HP ProLiant Storage Server Service Release
DVD. The DVD provides software updates, upgrades, and enhancements for the storage system. The
Service Release can be ordered without cost from http://software.hp.com. On the web site, select
the "Storage and NAS" category. The latest service release version appears in the list of available
software.

WEBES (Web Based Enterprise Services)

WEBES is a tool suite aimed at preventing or reducing your system's down time. The tool suite has
the following components:
• CCAT (Computer Crash Analysis Tool)
• SEA (System Event Analyzer)
If you have a warranty or service contract with HP you are entitled to these tools free of charge. You
must, however, upgrade the tools at least once a year, because the software expires after one year.
For more information about WEBES, see http://h18023.www1.hp.com/support/svctools/webes/.
To install WEBES on your storage system, run the setup executable located in the
C:\hpnas\Components\WEBES folder.

Certificate of Authenticity

The Certificate of Authenticity (COA) label is used to:
• Upgrade the factory-installed operating system using the Microsoft Upgrade program for license
validation.
• Reinstall the operating system because of a failure that has permanently disabled it.
The COA label location varies by server model. On rack-mounted server models, the COA label is
located either on the front section of the right panel or on the right front corner of the top panel. On
tower models, the COA label is located toward the rear of the top panel of the server.
76 Troubleshooting, servicing, and maintenance