Troubleshooting, Servicing, And Maintenance; Troubleshooting The Storage System; Operating System Problems And Resolutions; Operating System Problems - HP StorageWorks All-in-One SB600c - Storage Blade User Manual

6 Troubleshooting, servicing, and
maintenance

Troubleshooting the storage system

Use the references and general guidelines in this section to troubleshoot your HP StorageWorks
All-in-One Storage System.

Operating system problems and resolutions

Use the suggestions below to help resolve operating system issues.
Table 31 Operating system problems
Problem
Operating system locks up
General protection fault (GPF) occurs. This can occur
when the Microsoft operating system terminates
suddenly with an error, including, but not limited to:
• Miscalculating the amount of RAM needed for an
allocation
• Transferring execution to a segment that is not
executable
• Writing to a read-only or a code segment
• Loading a bad value into a segment register
• Using a null pointer
A GPF is immediately identifiable by a blue screen
with white text, and the text may contain information
that identifies the problem.
Errors are displayed in the error log
Operating system updates
Use care when applying operating system updates (service packs, hotfixes, and patches). Before
updating the operating system, read the release notes for each update. If you do not require specific
fixes from the update, HP recommends that you do not apply the updates.
If you decide to apply an operating system update:
1. Perform a full system backup.
2.
Apply the operating system update using the instructions provided.
Action
Scan for viruses with an updated virus scan utility.
• Remove any newly installed software or hardware
to verify that they are not the cause.
• Boot the server in Safe Mode or the last known
good configuration.
If neither of these actions resolves the problem, contact
an authorized service provider. For more information
about debugging tools or specific GPF messages, see
the Microsoft web site:
whdc/devtools/debugging/default.mspx.
Follow the information provided in the error log, and
then see the operating system documentation.
HP StorageWorks All-in-One Storage Manager
http://www.microsoft.com/
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