Advanced User’s Guide MFC-J4510DW MFC-J4710DW Version 0 USA/CAN...
User's Guides and where do I find them? Which Guide? What's in it? Where is it? Product Safety Guide Read this Guide first. Please read the Safety Printed / In the box Instructions before you set up your machine. See this Guide for trademarks and legal limitations.
Table of Contents General setup IMPORTANT NOTE....................1 Memory Storage ....................1 Volume Settings.....................1 Ring Volume ....................1 Beeper Volume....................2 Speaker Volume ....................2 Automatic Daylight Saving Time................3 Sleep Mode ......................3 Touchscreen LCD....................4 Setting the backlight brightness...............4 Setting the Dim Timer for the backlight ............4 Dial Prefix ......................5 Setting up or changing the prefix number............5 Security features...
Restoring fax options to the factory settings..........14 Saving fax options as a Shortcut ..............14 Additional sending operations................15 Sending a 2-sided fax from the ADF (MFC-J4710DW) .........15 Sending a fax manually .................15 Sending a fax at the end of a conversation ...........16 Dual Access (Black &...
Thin Paper Copy.................... 49 Book Copy ..................... 50 Watermark Copy.................... 50 Remove Background Color ................51 2-sided copying (MFC-J4510DW) ..............52 2-sided copying (MFC-J4710DW) ..............53 Saving copy options as a Shortcut ..............55 Ledger Copy Shortcuts ..................56 Ledger Copy Shortcut..................56...
Cleaning the machine’s printer platen ............79 Cleaning the paper feed rollers ..............80 Cleaning the paper pick-up rollers ..............81 Cleaning the paper pick-up rollers for paper tray #2 (MFC-J4710DW) ..82 Checking the ink volume ................82 Packing and shipping the machine ..............83...
General setup IMPORTANT NOTE Most of the illustrations in this User's Guide show the MFC-J4510DW. Memory Storage Volume Settings Your menu settings are stored permanently, Ring Volume and, in the event of a power failure, will not be lost. Temporary settings (for example, You can choose a range of ring volume Overseas Mode) will be lost.
Chapter 1 Beeper Volume Speaker Volume When the beeper is on, the machine will You can choose a range of speaker volume make a sound when you press the levels, from High to Off. Touchscreen or Touchpanel, make a mistake, or after you send or receive a fax. Press You can choose a range of sound volume levels, from High to Off.
General setup Automatic Daylight Sleep Mode Saving Time You can choose how long the machine must be idle (up to 60 minutes) before it goes into You can set the machine to change Sleep Mode. The timer will restart if any automatically for daylight saving time.
Chapter 1 Touchscreen LCD Setting the Dim Timer for the backlight Setting the backlight You can set how long the LCD backlight stays brightness on after the last finger press. You can adjust the brightness of the Press Touchscreen LCD backlight. If you are having difficulty reading the LCD, try changing the Press All Settings.
General setup Dial Prefix The Dial Prefix setting will automatically dial a predefined number before every fax number you dial. For example, if your telephone system requires a 9 to dial an outside number, use this setting to automatically dial 9 for every fax you send. Setting up or changing the prefix number Press...
Security features Secure Function Lock Before you begin to use Secure Function Lock 2.0 You can configure Secure Function Lock 2.0 Secure Function Lock lets you restrict public settings using a Web browser. Before access to certain machine functions: configuration, the following preparations are ...
Security features Re-enter the password in the NOTE Retype Password box. If you are using a Web browser to configure the machine's settings for the Click Submit. first time, set a password. Changing the administrator password Click Please configure the password. Click Administrator.
Chapter 2 Uncheck the functions that you want to Enter your four-digit administrator restrict in the Print Activities boxes and password using the keyboard on the the Others boxes. If you want to Touchscreen. configure the maximum page count, Press OK. check the On box in Page Limit, and NOTE then enter the number in the Max.
Security features Restricting dialing Switching users This setting allows a restricted user to log on This feature is to prevent users from sending to the machine when Secure Function Lock is a fax or call to a wrong number by mistake. turned on.
Chapter 2 Dial pad restriction Shortcut restriction Press Press Press All Settings. Press All Settings. Swipe up or down, or press a or b to Swipe up or down, or press a or b to display Fax. display Fax. Press Fax. Press Fax.
Fax Resolution, 2-sided Fax Enter the fax number. Contrast, Glass Scan Size, and Real Time TX. Press Fax Start. (For MFC-J4710DW) NOTE You can also choose: Call History, • Most settings are temporary and the Address Book, Broadcasting, Preview, machine returns to its default settings after Color Setting, Delayed Fax, you send a fax.
Chapter 3 Contrast Changing fax resolution If your document is very light or very dark, you The quality of a fax can be improved by may want to change the contrast. For most changing the fax resolution. documents, the factory setting Auto can be Load your document.
Sending a fax Setting your changes as the NOTE new default You can choose four different resolution settings for black & white faxes and two for color faxes. You can store the fax options you use frequently for Fax Resolution, Contrast, Glass Scan Size, Preview, Black &...
2-sided Scan: Short Edge. Short edge Sending a 2-sided fax from Portrait Landscape the ADF (MFC-J4710DW) You can send 2-sided documents up to Legal size from the ADF. Load your document in the ADF. Do one of the following: Press OK.
Chapter 3 Sending a fax at the end of a Broadcasting conversation (Black & White only) At the end of a conversation, you can send a Broadcasting is when the same fax message fax to the other party before you both hang is automatically sent to more than one fax number.
Sending a fax You can add numbers to the broadcast Press Fax Start. in the following ways: NOTE Press Add Number and enter a Broadcasting is not available when you number using the keyboard on the select Color in Color Setting. Touchscreen.
Chapter 3 Canceling a Broadcast in progress Press Real Time TX. Press On (or Off). Press Press OK. Do one of the following: To cancel the entire broadcast, press Enter the fax number. Entire Broadcast. Go to step c. Press Fax Start.
Sending a fax Press Fax Start. NOTE Delayed Fax is not available when you Delayed Faxing select Color in Color Setting. (Black & White only) Delayed Batch Transmission You can store up to 50 faxes in the memory (Black & White only) to be sent within 24 hours.
Chapter 3 Polling overview Checking and canceling waiting jobs Polling lets you set up your machine so other people can receive faxes from you, but they You can check which jobs are still waiting in pay for the call. It also lets you call somebody the memory to be sent and cancel a job.
Sending a fax If you are using the scanner glass, the Touchscreen will prompt you to choose one of the following options: Press Yes to scan another page. Go to step i. Press No to store the document in the memory.
Receiving a fax Memory Receive Swipe up or down, or press a or b to display Fax Forward. (Black & White only) Press Fax Forward. You can only use one Memory Receive Enter the forwarding number (up to operation at a time: 20 digits) using the keyboard on the ...
Receiving a fax Press Fax. NOTE You cannot change a pager number or Swipe up or down, or press a or b to PIN remotely. display Setup Receive. Press Setup Receive. Fax Storage Swipe up or down, or press a or b to If you choose Fax Storage, your machine display Memory Receive.
Chapter 4 Printing a fax from the PC-Fax Receive ® memory (Windows only) If you have chosen Paging or Fax Storage, If you turn on the PC-Fax Receive feature, you can still print a fax from the memory when your machine will store received faxes in the you are at your machine.
Receiving a fax Turning off Memory Receive The Touchscreen shows the message Run PC-Fax on your computer. operations Press OK. Press <USB> or the name of the PC you Press want to receive faxes if you are on a network. Press All Settings.
Chapter 4 Changing Memory Receive Send Fax to PC? operations • If you press Yes, faxes in the memory will be sent to your PC before the setting changes. You will be asked if If received faxes are in your machine’s you want to turn on Backup Print.
Receiving a fax Remote Retrieval NOTE You can change your code at any time by You can call your machine from any entering a new one. If you want to make touch-tone telephone or fax machine and your code inactive, press and hold then use the remote access code and remote step g to restore the inactive setting (---l) commands to retrieve fax messages.
Chapter 4 Remote Fax commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your remote access code (3 digits followed by ), the system will give two short beeps and you must enter a remote command. Remote commands Operation details Change the Fax Forwarding,...
Receiving a fax Retrieving fax messages Changing your Fax Forwarding number You can call your machine from any touch-tone telephone and have your fax You can change the default setting of your fax messages sent to another machine. Before forwarding number from another touch-tone you use this feature, you have to turn on Fax telephone or fax machine.
Paper Size setting. Replace the handset of the external (MFC-J4510DW: See Basic User’s Guide: telephone. Paper Size.) (MFC-J4710DW: See Basic User’s Guide: Paper Size and Type (MFC-J4710DW).) (For MFC-J4710DW) Press Press All Settings. Swipe up or down, or press a or b to display Fax.
Receiving a fax Temporary Fax Backup Printing temporarily stored faxes While the faxes are in the memory, you can When Memory Receive is turned off, your print them as many times as you wish without machine has a safety feature called deleting them.
Chapter 4 Polling overview Sequential polling (Black & White only) Polling lets you set up your machine so other Sequential polling lets you request people can receive faxes from you, but they documents from several fax machines in one pay for the call. It also lets you call somebody operation.
Receiving a fax Canceling a Sequential Polling Job You can add numbers to the broadcast in the following ways: Press Press Add Number and enter a number using the keyboard on the Do one of the following: Touchscreen. Press OK. ...
Dialing and storing numbers Voice operations Caller ID The Caller ID feature lets you use the Caller You can use your external telephone to dial ID subscriber service offered by many local voice calls. telephone companies. This service shows the telephone number, or name if it is available, Tone or Pulse (Canada only) of your caller as the line rings.
Dialing and storing numbers Special line considerations Setting up your area code (USA only) When returning calls from the Caller ID history, your machine will automatically dial Roll-over telephone lines “1” plus the area code for all calls. If your local dialing plan requires that the “1”...
Chapter 5 Converting telephone wall outlets Plug one end of the telephone line cord for your machine into the L2 jack of the There are three ways to convert to an RJ11 triplex adapter. Plug the other end into jack. The first two ways may require help from the LINE jack inside the machine.
Dialing and storing numbers Additional dialing Caller ID history operations This feature requires the Caller ID subscriber service offered by many local telephone companies. (See Caller ID on page 34.) Outgoing Call The numbers, or names if available, from the last 30 faxes and telephone calls you The last 30 numbers you sent a fax to will be received will be stored in the Caller ID history.
Chapter 5 Press Apply. NOTE • (USA only) If you redial from the Caller ID Press Fax Start. history outside your area code, you must You will dial ‘555-7000’. set up your AREA CODE in advance. To temporarily change a number, you can (See Setting up your area code (USA substitute part of the number with manual only) on page 35.)
Dialing and storing numbers Additional ways to Storing Address Book numbers from the Caller ID store numbers history Storing Address Book If you have the Caller ID subscriber service numbers from Outgoing Calls from your telephone company, you can also store Address Book numbers from incoming calls in the Caller ID history.
Chapter 5 Setting up Groups for NOTE Broadcasting You can print a list of all the Address Book numbers. (See Reports on page 43.) A Group, which can be stored on Address Book, allows you to send the same fax Changing a Group name message to many fax numbers by pressing Fax, Address Book, Apply and...
Dialing and storing numbers Deleting a Group Adding or Deleting a number in a Group Press Fax. Press Fax. Press Address Book. Press Address Book. Press Edit. Press Edit. Press Delete. Press Change. Swipe up or down, or press a or b to display the Group you want to delete.
Printing reports Fax reports Swipe up or down, or press a or b to choose an interval. If you choose Every 50 Faxes, go to step m. Press on the Touchscreen to set up the Transmission Verification Report and the ...
Printing reports Reports The following reports are available: Transmission Prints a Transmission Verification Report for your last transmission. Address Book Prints a list of names and numbers stored in the Address Book memory, in alphabetical order. Fax Journal Prints a list of information about the last incoming and outgoing faxes.
Making copies Copy options Changing copy quality You can choose the copy quality. The factory You can change the copy settings for the next setting is Normal. copy. Normal These settings are temporary. The machine returns to its default settings 1 minute after Normal is the recommended mode for copying.
Making copies Enlarging or reducing the 198% 4"x6" i A4 copied image 186% 4"x6" i Letter 130% Letter i Ledger You can choose an enlargement or reduction ratio. If you choose Fit to Page, your 104% EXE i Letter machine will adjust the size automatically to 100% the paper size you set.
Chapter 7 Making N in 1 copies or a Read and confirm the displayed list of settings you have chosen, and then poster (Page Layout) press OK. The N in 1 copy feature can help you save If you do not want to change additional paper by letting you copy two or four pages settings, press Black Start or onto one printed page.
Making copies Place the document face down in the Poster(3x3) direction shown below: 2in1(Portrait) 2in1(Landscape) 4in1(Portrait) 2 in 1 ID Copy (Page Layout) You can copy both sides of your identification card onto one page, keeping the original card size.
Chapter 7 Swipe up or down, or press a or b to Press Sort. display Page Layout. Read and confirm the displayed list of Press Page Layout. settings you have chosen, and then press OK. Swipe up or down, or press a or b to display 2in1(ID).
Making copies Ink Save Mode Swipe up or down, or press a or b to display Ink Save Mode. Ink Save Mode can help you save some ink. Press Ink Save Mode. Your machine detects the edges of the image and prints the outline of the image.
Chapter 7 Watermark Copy Press Black Start or Color Start. NOTE You can place text into your document as a Fit to Page, Page Layout, Watermark. You can select one of the Ink Save Mode, Book Copy, template watermarks. Watermark Copy and Remove Background Color are not NOTE available with Thin Paper Copy.
Making copies Remove Background Color Watermark Copy Settings Remove Background Color removes the Option1 Option2 Option3 background color of the document when Watermark Text CONFIDENTIAL* copying. That can help you read the copy Copy DRAFT document clearly. Also, that can help you COPY save some ink.
Chapter 7 2-sided copying NOTE (MFC-J4510DW) • 2in1(ID), Poster, Book Copy and Fit to Page are not available with You can reduce the amount of paper used for 2-sided Copy. copies by copying on both sides of the paper. • You can use only Letter, A4, A5 or Executive size plain paper.
Making copies 2-sided copying The Touchscreen shows: (MFC-J4710DW) Turn over the document (or Flip the book), then You can reduce the amount of paper used for press [Scan]. When you copies by copying on both sides of the paper. finish, press [Complete].
Chapter 7 2-sided copying type Press Black Start or Color Start. If you placed the document in the ADF, 1 sided i 2 sided the machine scans the pages and starts (Long edge flip) printing. Portrait If you are using the scanner glass, go to step m.
(Long edge flip) the setting you want to change. Then Portrait press the new option you want. (For MFC-J4710DW) Repeat this step for each setting you want to change. When you are finished choosing new options, press Save as Shortcut.
Chapter 7 Ledger Copy Shortcuts Letter Center Ledger Copy Shortcut You can copy your document in Ledger or A3 size paper with a format such as Note style. Also you can make 2 in 1 and enlarged copies. Letter i Ledger ...
Making copies Swipe left or right to display Ledger 2in1, Letter i Ledger, Letter + Note(L), Letter + Note(P), Letter + Grid, Letter + Blank or Letter Center, and then press the option you want. Press OK. Enter the number of copies you want. Do one of the following: If you want to change more settings, ...
PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive PhotoCapture Center™ Please be aware of the following: When printing an index or image, the operations PhotoCapture Center™ will print all the valid images, even if one or more images have been corrupted.
PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive Print Images Movie printing You can print images from movie files that are Print Index (Thumbnails) stored on a memory card or USB Flash memory drive. The PhotoCapture Center™ assigns A movie file is automatically divided into numbers for images (such as No.1, No.2, 9 parts by movie recording times and is...
Chapter 8 Do one of the following: NOTE Press Print Settings to change • You can enter multiple numbers at one the paper type or the paper size you time by using a comma or a hyphen. For are using. example, Enter 1,3,6 to print images No.1, Go to step h.
PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive NOTE (Remove Red-Eye) • Eight thumbnails are displayed at a time The machine will attempt to remove with the current page number and total red-eye from your photo. If red-eye number of pages listed above the detection fails, you can press Try Again to re-detect.
Chapter 8 Slide Show Adjust the red frame around your photo. The part inside of the red frame will be printed. You can view all your photos on the Touchscreen using Slide Show. You can Press + or - to enlarge or reduce the also choose a photo during the operation.
PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive Printing a photo during a Slide Show Do one of the following: Press Print Settings to change To print an image during a slide show, the print settings. (See page 64.) press the image when it appears on the ...
Chapter 8 PhotoCapture Center™ Swipe up or down, or press a or b to display Print Quality. print settings Press Print Quality. You can change the print settings for the next Press Normal or Photo. print job. These settings are temporary, and the If you do not want to change additional machine returns to its default settings settings, press...
PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive Swipe up or down, or press a or b to If you do not want to change additional display 4"x6", 5"x7", Letter, settings, press or OK. Ledger, A4 or A3. Press the option you Press Start to print.
Chapter 8 Adjusting Brightness, Contrast Contrast and Color You can choose the contrast setting. Increasing the contrast will make an image look sharper and more vivid. Brightness Open the media slot cover. Open the media slot cover. Put the memory card or USB Flash Put the memory card or USB Flash memory drive in the correct slot.
PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive Color Enhancement (True2Life™) Press d or c to adjust the degree of the setting. You can turn on the color enhancement Press OK. (True2Life™) feature to print more vivid images.
Chapter 8 Cropping Cropping: On If your photo is too long or too wide to fit the available space on your chosen layout, part of the image will automatically be cropped. The factory setting is On. If you want to print the whole image, change this setting to Off.
PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive Setting your changes as the If you do not want to change additional new default settings, press or OK. Press Start to print. You can save the print settings you use most often by setting them as the default settings, Print Date such as Print Quality, Paper Type,...
Chapter 8 Scan to a memory card Restoring all settings to the factory settings or USB Flash memory drive You can restore the PhotoCapture settings that you have changed, to the factory settings, such as Print Quality, Auto Crop Paper Type, Paper Size, Print Size, Auto Correct, Brightness, Contrast, You can scan multiple documents placed on Color Enhance, Cropping, Borderless...
Press Save All to save the data. • The Auto Crop feature is available for up to a maximum of 16 documents depending on the size of your documents. • (MFC-J4710DW) 2-sided Scan and Skip Blank Page are not available with Auto Crop. IMPORTANT...
Remove Background Color), that you settings. These settings will stay until you have changed, to the factory settings. change them again. (For MFC-J4710DW) (For MFC-J4710DW) Open the media slot cover. Open the media slot cover. Put the memory card or USB Flash Put the memory card or USB Flash memory drive in the correct slot.
Remove Background Color, and then press the setting you want to change. Then press the option you want to set. (For MFC-J4710DW) Repeat this step for each setting you want to change. When you are finished choosing new options, press OK.
Printing photos from a camera Printing photos Setting your digital camera directly from a Make sure your camera is in PictBridge PictBridge camera mode. The following PictBridge settings may be available from the LCD of your PictBridge compatible camera. Depending on your camera, some of these settings may not be available.
Printing photos from a camera Printing Images Settings Options 4" 6" Paper Size NOTE Paper Type Glossy Paper Remove any memory cards or USB Flash Layout Borderless: On memory drive from the machine before connecting a digital camera. Print Quality Fine Color Enhancement Open the media slot cover.
Chapter 9 Printing photos DPOF printing directly from a digital DPOF stands for Digital Print Order Format. camera Major digital camera manufacturers (Canon Inc., Eastman Kodak Company, FUJIFILM (without PictBridge) Corporation, Panasonic Corporation and Sony Corporation) created this standard to If your camera is using the USB Mass make it easier to print images from a digital Storage standard, you can connect your...
Printing photos from a camera Printing Images NOTE Remove any memory card or USB Flash memory drive from the machine before connecting a digital camera. Open the media slot cover. Make sure that your camera is turned off. Connect your camera to the USB direct interface (1) on the machine using the USB cable.
Pull the paper tray (1) completely out of • DO NOT use any type of liquid cleaners the machine. (including ethanol). Clean the Touchscreen with a dry, soft lint-free cloth. (MFC-J4710DW) Pull the paper tray #1 and then tray #2 completely out of the machine.
Routine maintenance Wipe the outside of the machine with a Using both hands, use the finger holds dry, soft lint-free cloth to remove dust. on each side of the machine to lift the scanner cover into the open position. Clean the machine’s printer platen (1) and the area around it, wiping off any scattered ink with a dry, soft lint-free cloth.
Cleaning the paper feed Lift the Jam Clear Flap (2), and then clean the back side of the Paper Feed rollers Rollers (1) with a soft lint-free cloth moistened with water. If the paper feed rollers are stained with ink, it After cleaning, wipe the rollers with a may cause paper feed problems.
Routine maintenance Cleaning the paper pick-up Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with rollers water. Slowly turn the rollers so that the whole Unplug the machine from the AC power surface is cleaned. outlet. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all Pull the paper tray completely out of the...
Cleaning the paper pick-up Checking the ink volume rollers for paper tray #2 Although an ink volume icon appears on the (MFC-J4710DW) Touchscreen, you can use the ink menu to see a large graph showing the ink that is left in each cartridge.
Routine maintenance Packing and shipping Lift the scanner cover (1) to release the lock. Gently push the scanner cover the machine support down (2) and close the scanner cover (3) using both hands. When you transport the machine, use the packing materials that came with your machine.
Pack the machine and the printed IMPORTANT materials in the original carton with the • Make sure the plastic tab on the left side original packing material as shown of the orange protective part (1) clicks below. securely into place (2). NOTE If you are returning your machine to Brother as part of the Exchange Service,...
Glossary This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. 3.7" Touchscreen LCD and Touchpanel Beeper Volume The Touchscreen LCD (Liquid Crystal Volume setting for the beep when you Display) on the machine shows interactive press a key or make an error.
Contrast Fax Journal Setting to compensate for dark or light Lists information about the last 200 documents, by making faxes or copies of incoming and outgoing faxes. TX means dark documents lighter and light Transmit. RX means Receive. documents darker. Fax Receive Code Delayed Fax Press this code (l 5 1) when you answer...
Glossary Memory Receive Real Time Transmission Receives faxes into the machine's When the memory is full, you can send memory when the machine is out of paper. faxes in real time. OCR (optical character recognition) Remaining jobs Nuance™ PaperPort™ 12SE or Presto! You can check which jobs are waiting in PageManager software application memory and cancel jobs individually.
Standard resolution WLAN Report 203 98 dpi (black & white). A printed report that shows the result of 203 196 dpi (color). It is used for regular the WLAN Connection. sized text and the quickest transmission. Station ID The stored information that appears on the top of faxed pages.
Index Numerics Connecting two-line external TAD or telephone ..36 ControlCenter 2 in 1 ID Copy ..........47 See Software User's Guide. 2-sided Copy copy ..........52 2 in 1 ID ..........47 fax ............15 2-sided ........... 52 book ............. 50 density ..........
Fax codes ID Copy ........... 47 changing ..........27 Ink cartridges Remote Access Code ......27 checking ink volume ......82 Fax Forwarding changing remotely ......28 programming a number ......22 Fax Storage ..........23 Jacks printing from memory ......24 Convert to RJ11 jack triplex adapter ..36 turning off ..........25 TAD ...........
Printing See Software User's Guide. Packing and shipping the machine ..83 Paging ............22 PhotoCapture Center™ Reducing Adding Effect ........60 copies ........... 45 DPOF printing ........63 incoming faxes ........30 from PC Remote Retrieval ........27 See Software User's Guide. commands ..........28 Photo Effects getting your faxes .........
Volume, setting beeper .............2 ring ............1 speaker ...........2 Warranties are in the box ® Windows See Software User's Guide. Wireless Network See Quick Setup Guide and Network User's Guide.
Brother International Corporation 200 Crossing Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.