Frequently Asked Questions - Charmglow Gas Grill Owner's Manual

FREQUENTLY ASKED QUESTIONS
Your grill's serial number and model number, and the contact information for Brinkmann Customer Service, are
listed on a silver label found beneath the control panel, on the back of the grill or on the side of the grill body,
under the side shelf.
These questions and answers are for your general knowledge, and may not be applicable to your model grill.
Question: Why does my grill not light properly?
Answer: Always follow lighting instructions as listed on the control panel or in this manual. Also check these
causes:
• Check LP gas supply.
• Check to ensure all gas connections are secure.
• The igniter AA battery may need replacing.
• Ignition wires may be loose. Remove the battery, inspect the igniter junction box found behind the control
panel and connect any loose wires.
• Spark electrode tips may need repositioning. With the gas supply closed and control knob set to the "OFF"
position, press the igniter button and have another person watch for the presence of a spark at the
electrode tips. The gap between the spark electrode tip and spark receiver should be about 3/16". If the
electrode tip needs to be adjusted, bend it to the appropriate gap distance.
• Check that the end of each burner venturi tube is properly located over its gas valve orifice fitting.
• There may be an obstruction in the gas line. To correct this, remove LP gas hose / regulator or natural gas
fuel line from your grill. Open gas supply for one second to test for obstruction. If no obstruction is present,
reconnect fuel line. If the fuel line is blocked, replace with a new hose / regulator assembly.
• If an obstruction is suspected in the hose / regulator assembly, orifice or gas valves call Brinkmann
Customer Service at 800-527-0717.
Question: Why does my LP gas grill have a low flame or a flame with orange / yellow color?
Answer: You need to purge air from the gas line or reset the regulator's flow limiting device. Opening the
cylinder valve all the way or too quickly triggers the regulator's flow limiting device to shut down the gas flow,
which prevents excessive gas flow to your grill. Note: This procedure should be done evew time a new LP gas
tank is connected to your grill:
RESETTING THE REGULATOR FLOW LIMITING DEVICE
• Turn control knob to the "OFF" position.
• Turn off the LP gas tank at the cylinder valve.
• Disconnect regulator from LP gas tank.
• Let tank stand for two minutes.
• Reconnect regulator to the LP gas tank.
• Open grill lid or side burner lid. Turn the cylinder valve on slowly until 1/4 or 1/2 open.
• Light the grill by following the instructions on your control panel or in this owner's manual.
Question: How and when do I clean the interior cooking components of my grill?
Answer: Use a fiber or brass cleaning brush to clean the interior of the grill, cooking grills, heat distribution
plates and grease containers. Never use a wire brush or metal scraper on porcelain-finished parts, as they can
scratch or chip the porcelain finish and promote rusting.
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