Diagnosing Printer Problems - Epson Stylus Photo 960 Basic Manual

Diagnosing Printer Problems

First, check the printer's lights (see below) or run a printer check (see page 76).
Lights
Green P power light flashes The printer is receiving a print job, replacing an ink cartridge,
Green P power light flashes
m
and red paper light is on
Green P power light is on
m
and red paper light
flashes
H
Red ink light flashes
H
Red ink light is on
m
Red paper light and red
H ink light are on
Green P power light, red
m
paper light, and red H ink
light all flash
Green P power light and
m
red paper light flash
m
Red paper light flashes
and red H ink light is on
Explanation
charging ink, or cleaning the print head.
Your paper ran out. Load more paper and press the
button.
Paper is jammed in the printer.
m
Press the paper button to eject the jammed paper. If the
light is still flashing, open the cover and remove all paper,
including any jammed or torn pieces. Then reload paper and
m
press the paper button to continue printing.
You can also set the adjust lever to the ! position, pull the
jammed paper out, then return the lever to the
If you're using roll paper, press the
paper is jammed, remove it, then reload it to continue printing.
One of the cartridges is low on ink. Check the message that
appears on your screen to determine which cartridge is low.
Or follow the instructions on page 60 to check your ink supply.
Make sure you have a replacement cartridge.
One of the cartridges is out of ink. Make sure you have a new
cartridge, then follow the steps on page 61 to install it.
If you have just installed a new cartridge, it may be
incompatible with the printer or incorrectly installed. Reinstall
it or replace it with the correct cartridge; see page 60.
Paper may be blocking movement of the print head. Turn off
the printer, then open the cover and remove any jammed
paper or other foreign objects. Turn the printer back on again.
If the lights are still on, contact your dealer or EPSON; see
page 84.
The printer may have an internal error. Turn off the printer,
wait a few seconds, and turn it on again. If the lights are still
flashing, contact your dealer or EPSON; see page 84.
The cutter is jammed or is unable to cut. Remove EPSON
paper and try reloading it; non-EPSON paper may be too thick.
The cutter can't operate. Turn the printer off and remove the
cutter, then contact your dealer or EPSON; see page 84.
m
paper
m
position.
m
paper button. If the
Solving Problems
75