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Advanced Call Router Route Rules
• Add - opens a Custom Record dialog box, where you can create a new
record and build the conditions for the record.
• Modify - opens the Customer Record dialog box to modify the record
selected in the Record List.
• Delete - deletes the record selected in the Record List.
• Delete All - deletes all records in the Record List.
• The Default Routing button opens a Default Routing Rule dialog
box, where you can specify the action for Call Router to take if no
match is found in the rules or in the database.
4 Advanced Call Router Manual
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