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Additional Advanced Call Router Features
requirement to use the same virtual agent extension if you are writing
several different queue announcement rules.
2. In MaxAdministrator, you must configure one of the Auto Attendant
numbers to which Call Router is assigned to "Advanced Call Router."
1) Enter the same "Item Name" you use in the rule discussed
immediately above. 2) Replace the "No Action" level with "Call – to
Ext./Workgroup," and enter the workgroup extension number. For
further information on configuring Auto Attendants, see the MAXCS
Admin Manual and the AltiAPI Programmer Guide.
If your organization has multiple workgroups and you want queue
announcement for several or all of them, you must create separate rules for
each, with workgroup extension information pertinent to each workgroup.
Example:
Suppose you use virtual extension 700 to log in to Call Router, and you
have two workgroups, Sales and Support, with the following agent and
workgroup extensions:
Workgroup extension number
Call Router virtual extension number
For both workgroups, you want Call Router to check incoming calls for
Caller ID and IVR Path, and to play the WG queue status if a match is found
and all agents are busy.
In MaxAdministrator, you configure the Auto Attendant to which Call
Router is assigned as shown below. (The example uses Auto Attendant 2.)
Note that you must enter a different Item Name for each level.
14 Advanced Call Router Manual
Sales
Support
500
700
600
700
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