Troubleshooting - Star Micronics MULTI-FONT NX-1000II User Manual

TROUBLESHOOTING
H the printer doesn't print:
Check the Power and On Line indicators. Both must be on.
Check that the interface cabk is securelypluggedin at the computer and
printer ends.
Make a test print. (Turn power OFF, hold the On Line or Paper Feed
switchdown,"thenturn power ON.) If the test print succeeds,the-problem
is not with the printer; try a different printing command, or try using a
differentcable. If the test print fails,have the printer checkedby a qualified
serviceman.
If fanfo/d paper becomes stuck:
. Turn power off, take off the rear cover, remove the paper, and reload
the paper as described in Chapter 1.
. Make sure the paper is placed so that it feeds into the printer straight.
If label
paper becomes stuck:
Have a
qwlified serviceman
remove any
label paper that adheres inside
the printer. Do not attempt to remove it yourself.
. Avoid using label paper with any exposed adhesive areas.
If printing is faint, incomplete, or unclear:
Checkthat & ribbon
cartridge k
installed correctly. If the ribbon
cartridge is old, replace it.
Adjust the printing gap. See Chapter 1.
If ribbon replacement or gap adjustment does not solve the problem,
replace the print head.
If
all text1s
printed
on the came
line:
.
Set
DIP switch 1-8 to the OFF (front) position.
If line spacing is twice as wide as expected:
. Set DIP switch 1-8 to the ON (back) position.
If you can't print to the end of the page:
. This is normal. The printer's paper-out detector detects the end of the
paper and stops printing about an inch above the end.
. You can make the printer ignore the paper-out detector by setting DIP
switch 1-5to the OFF (front) position, or by usingthe < ESC > "8" printer
command.
.
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