Gateway NV55 Service Manual
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Gateway NV55 Service Manual

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NV55
SERVICEGUIDE
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Summary of Contents for Gateway NV55

  • Page 1 NV55 SERVICEGUIDE ®...

  • Page 2: Revision History

    © 2009 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway stylized logo, and the black-and-white spot design are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other brands and product names are trademarks or registered trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents Chapter 1: System specifications ........1 Preface ........... . 2 Conventions .
  • Page 4 Contents Navigating the BIOS setup utility ..... . . 29 BIOS setup utility menus ......29 BIOS recovery .
  • Page 5 Chapter 4: Troubleshooting ........115 Diagnosing problems .
  • Page 6 Contents...

  • Page 7: Chapter 1: System Specifications

    CHAPTER System specifications • Preface • Features • System block diagram • Hardware specifications and configurations • Notebook product tour...

  • Page 8: Preface

    CHAPTER 1: System specifications Preface Conventions The following conventions are used in this manual: Warning Indicates a potential for personal injury. Caution Indicates a potential loss of data or damage to equipment. Important Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.

  • Page 9: Features

    Features Platform • Processor • Intel Core i3 Processors: 330M (2.13 GHz), M620 (2.5 GHz), 350M (2.26 GHz) • Intel Core i5 Processors: 430M (2.26 GHz), 520M (2.4 GHz), 540M (2.53 GHz) • Intel Core i7 Processors: 620M (2.66 GHz) •...
  • Page 10 CHAPTER 1: System specifications Input devices • 99-, 100-, or 103-key keyboard, 2.5 mm (minimum) key travel ® • Twelve function keys, four cursor keys, two Windows keys • Touchpad pointing device • Capacitive touch keys Audio • Two built-in stereo speakers •...
  • Page 11 Physical specifications • Dimensions: 372 × 259 × 26 / 37 mm (14.65 × 10.2 × 1.02 / 1.46 in) • Weight: 3.1 kg (6.83 lb) Environmental specifications • Temperature • Operating: 32 °F to 90 °F (0 °C to 35 °C) •...

  • Page 12: System Block Diagram

    CHAPTER 1: System specifications System block diagram...

  • Page 13: Hardware Specifications And Configurations

    Hardware specifications and configurations Item Specification CPU type Intel Core i3 Processors: 330M (2.13 GHz), M620 (2.5 GHz), 350M (2.26 GHz) Intel Core i5 Processors: 430M (2.26 GHz), 520M (2.4 GHz), 540M (2.53 GHz) Intel Core i7 Processors: 620M (2.66 GHz)

  • Page 14: Memory

    CHAPTER 1: System specifications Item Specification Supported protocols ACPI 1.0b/2.0/3.0 compliance PCI 2.2 System/HDD password Security Control INT 13H Extenstions PnP BIOS 1.0a SMBIOS 2.4 BIOS Boot Specification Simple Boot Flag 1.0 Boot block PCI Bus Power Management Interface Specification USB Specification 1.1/2.0 IEEE 1394 1.0 USB/1394 CD-ROM Boot Up support...

  • Page 15: Hard Disk Drive

    Hard Disk Drive Item Models Seagate Seagate Seagate Seagate ST9160314AS ST9250315AS ST9320325AS ST9500325AS WD6400BEVT-22A Toshiba Toshiba Toshiba Toshiba 0RT0 MK1655GSX MK2555GSX MK3263GSX MK5055GSX HGST HGST HGST HGST HTS545016B9A HTS545025B9A HTS545032B9A HTS545050B9A WD1600BEVT- WD2500BEVT-22Z WD3200BEVT-22Z WD5000BEVT-22Z 22ZCTO Capacity (MB) 160000...

  • Page 16: Lcd

    CHAPTER 1: System specifications Item Specification Applicable disc CD: CD-DA, CD-ROM, CD-ROM XA, Photo CD (multi-session), Video CD, Cd-Extra (CD+), CD-text format DVD: DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.7GB) DVD-R DL, DVD-RW, DVD-RAM, DVD+R, DVD+R DL, DVD+RW CD-DA (Red Book) - Standard Audio CD & CD-TEXT CD-ROM (Yellow Book Mode1 &...

  • Page 17: Keyboard

    Item Specification Response tme (msec) Nominal input voltage VDD +3.3V Viewing angle (degree) Horizontal: Right/Left 45/45 Vertical: Upper/Lower 15/35 ° Temperature range( C) Operating 0 to +50 Storage (shipping) -40 to +60 Keyboard Item Specification Keyboard controller Winbond WPC773...

  • Page 18: Audio

    CHAPTER 1: System specifications Audio Item Specification Audio codec Realtek ALC272 Audio onboard or optional Built-in Mono or stereo Stereo Resolution 24-bit DAC and ADC Compatibility HD Audio Sampling rate 192 kHz maximum sample rate Internal microphone With webcam Internal speaker/quantity 2 speakers Wired LAN Item...

  • Page 19: Wireless Lan

    Wireless LAN Item Specification Chipset Intel WiFi Link 5100 Intel WiFi Link 5300 Atheros AR5B91/HB93 b/g/n Atheros XB63 b/g WNC WiMAX Data throughput 11~54 Mbps, up to 270 Mbps for Draft-N Protocol IEEE 802.11a IEEE 802.11b IEEE 802.11g IEEE 802.11 Draft-N IEEE 802.16e...

  • Page 20: Camera

    CHAPTER 1: System specifications Camera Item Specification Model Chicony 0.3M DV Calla / Camellia Interface USB 2.0 Resolution 0.3 M pixels (640x480) Signal to noise ratio 42 dB Sensor CMOS 1/4 Power Built-in microphone Fans CPU temperature (° C) Fan speed (rpm) Acoustic level (dBA) 45-50 0-3000...

  • Page 21: Power Supply

    Power supply Item Specification Vendor Delta Liteon Hipro Input rating 90V AC to 264V AC, 47Hz to 63Hz Maximum input AC current 1.7A (max) Output rating 19V DC, 3.42A, 65W Power savings ACPI mode Power Management Mech. Off (G3) All devices in the notebook are turned off completely.

  • Page 22: Notebook Product Tour

    CHAPTER 1: System specifications Notebook product tour Important Case color may vary from that shown in the pictures. Front View Ventilation fan Component Icon Description Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.

  • Page 23: Right View

    Component Icon Description USB port Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. Microphone jack Plug a microphone into this jack. Headphone jack Plug amplified speakers or headphones into this jack. The built-in speakers are turned off when speakers or headphones are plugged into this jack.

  • Page 24: Rear View

    CHAPTER 1: System specifications Rear View Ventilation fan Component Icon Description Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.

  • Page 25: Keyboard Area

    Component Icon Description Hard drive The hard drive is located in this bay. Ventilation Helps cool internal components. slots and Warning: Do not work with the notebook resting on your lap. If the air cooling fan vents are blocked, the notebook may become hot enough to harm your skin.

  • Page 26: Lcd Panel

    CHAPTER 1: System specifications Component Icon Description Touchpad Provides all the functionality of a mouse. For more information, see “Using the EZ Pad touchpad” on page Capacitive Press to access capacitive touch key function. For more information, see touch keys “Using the capacitive touch keys”...

  • Page 27: Using The Status Indicators

    Using the status indicators Important If none of the indicators are on, you may need to press F +F1 to toggle the status indicators on. Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used.

  • Page 28: Key Types

    CHAPTER 1: System specifications Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Function keys Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help.
  • Page 29 Press and hold F To... then press this system key... Turn the optional Bluetooth radio on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. Bluetooth communication devices are examples of devices that provide wireless communication.

  • Page 30: Using The Capacitive Touch Keys

    Windows graphics scheme will be changed to Windows Vista Basic, screen brightness reduced and the graphics chip will be switched to a lower speed. Press the Gateway PowerSave key again to return to your previous settings. (only for certain models) Programmable key—the programmable key will run the Launch Manager, you can...

  • Page 31: Using The Ez Pad Touchpad

    Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents.

  • Page 32: Using The Webcam

    CHAPTER 1: System specifications To... Do this... Start a program Position the pointer over the or open a file or object. Press the left button folder. twice in rapid succession. This action is called double-clicking. Access a Position the pointer over the shortcut menu object.

  • Page 33: Chapter 2: System Utilities

    CHAPTER2 System utilities • BIOS setup utility • BIOS recovery • Clearing a BIOS password • Unlocking the hard drive...

  • Page 34: Bios Setup Utility

    CHAPTER 2: System utilities BIOS setup utility The BIOS setup utility is a hardware configuration program built into the notebook’s BIOS (Basic Input/Output System). The notebook was shipped already properly configured and optimized. However, if the user encounters configuration problems, you may need to run Setup.

  • Page 35: Navigating The Bios Setup Utility

    Navigating the BIOS setup utility Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various menu and submenu screens. To use the BIOS setup utility: • ←...
  • Page 36 CHAPTER 2: System utilities Information The Information menu displays a summary of your computer hardware information. These information are necessary for troubleshooting and may be required when asking for technical support. Parameter Description CPU Type Displays the processor model and speed. CPU Speed Displays the processor speed.
  • Page 37 Main Use the Main menu to set the system time and date, and other basic options. Parameter Description Format/Options System Time Displays the system time. The time is HH:MM:SS expressed in a 24-hour format. (hour:minute:second) System Date Displays the system date.
  • Page 38 CHAPTER 2: System utilities Parameter Description Format/Options D2D Recovery Enables or disables the D2D Recovery Disabled function. This function allows the user to Enabled create a hidden partition on the hard drive to store the operation system. User can then use this partition to restore the system to factory defaults by pressing the Alt+F10 keys during system boot-up.
  • Page 39 Parameter Description Option Set Supervisor Press Enter to set a supervisor password. When set, this password Password will allow the user to access and change all settings in the Setup Utility. Set User Password Press Enter to set a user password. When set, this password will restrict a user’s access to the Setup menus.
  • Page 40 CHAPTER 2: System utilities Enter Retype the password to verify the first entry, then press You will be prompted to save the new password. Enter Press Press to save the password and close the Setup Utility or you can proceed to setting a user password. To set a user password: ↑...
  • Page 41 Removing a password To remove a password: ↑ ↓ Set Supervisor Password Set User Password Press to highlight the Enter field, then press The Set Supervisor Password or Set User Password box opens. Enter Type the current password, then press...
  • Page 42 CHAPTER 2: System utilities Boot Use the Boot menu to set the preferred drive sequence in which the Setup utility attempts to boot the operating system. P h o e n i x S e c u r e C o r e ( t m ) S e t u p U t i l i t y I n f o r m a t i o n M a i n S e c u r i t y...

  • Page 43: Exit Saving Changes

    Exit The Exit menu screen lists options for quitting from the Setup Utility. P h o e n i x S e c u r e C o r e ( t m ) S e t u p U t i l i t y...

  • Page 44: Bios Recovery

    CHAPTER 2: System utilities BIOS recovery An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt the BIOS code, which will cause the system to go into an unbootable state. You need to access and execute the boot block program to reboot the computer and recover the regular BIOS code.

  • Page 45: Running The Flash Utility

    Running the Flash utility: To run the Flash utility: Rename the BIOS file as “XXXXXXX.FD”. Copy the “XXXXXXX.FD” file to a bootable USB device containing the Crisis Recovery disk files. Turn off the computer. Insert the USB device containing the renamed BIOS file and the Crisis Recovery disk files to any USB port.

  • Page 46: Clearing A Bios Password

    CHAPTER 2: System utilities Clearing a BIOS password To clear a lost BIOS password (user or supervisor password) you need to short the clear password hardware gap (G102) located on the system board. UMA model Discrete model Default setting Function G102 Open (normal) Short to clear the user and supervisor...

  • Page 47: Unlocking The Hard Drive

    Unlocking the hard drive To regain access to your computer if you lose the HDD password, you need to generate a master password and unlock the hard drive. To unlock a hard drive: Open the computer in a DOS environment.
  • Page 48 CHAPTER 2: System utilities...

  • Page 49: Chapter 3: Replacing Notebook Components

    CHAPTER3 Replacing notebook components • Preventing static electricity • Replacing the modem board discharge • Replacing the USB board • Preparing the work space • Replacing the Bluetooth • Required tools module • Preparing the notebook • Replacing the system board •...

  • Page 50: Preventing Static Electricity Discharge

    CHAPTER 3: Replacing notebook components Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, remove the battery, and unplug the power cord and network cable before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook.

  • Page 51: Preparing The Work Space

    Preparing the work space Before performing maintenance on the notebook, make sure that your work space and the notebook are correctly prepared. • Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work mat. • Use a sturdy table. Make sure that the table top is wide enough to hold each component as you remove it.

  • Page 52: Required Tools

    CHAPTER 3: Replacing notebook components Required tools To disassemble the notebook, you need the following tools: • Wrist grounding strap (for ESD prevention) • Conductive mat (for ESD prevention) • Flat screwdriver • Phillips screwdriver • Non-marring plastic scribe...

  • Page 53: Preparing The Notebook

    Preparing the notebook To prepare the notebook for maintenance: Make sure that the optical disc drive is empty. Turn off the notebook. Close the LCD panel. Disconnect the AC adapter. Disconnect the network cable and all peripheral devices connected to the notebook.

  • Page 54: Removing The Battery

    CHAPTER 3: Replacing notebook components Removing the battery To remove the battery: Turn the notebook over so the base is facing up. Slide the battery lock to the unlocked position. Slide the battery release latch (a), then remove the battery out of the notebook (b).

  • Page 55: Removing The Bay Cover

    Removing the bay cover To remove or replace components located on the lower bay, you need to remove the bay cover first. Tools you need to complete this task: Non-marring plastic scribe Phillips #0 screwdriver To remove the bay cover: Complete the steps in “Preparing the notebook”...

  • Page 56: Adding Or Replacing Memory Modules

    CHAPTER 3: Replacing notebook components Adding or replacing memory modules Important Use only memory modules designed for this Gateway notebook. Tools you need to complete this task: Non-marring plastic scribe Phillips #0 screwdriver To add or replace memory modules: Complete the steps in “Preparing the notebook”...
  • Page 57 Insert the new memory module at a 30° angle into an empty memory slot, and then press it down until it clicks into place. The module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory slot.

  • Page 58: Replacing The Wireless Card

    CHAPTER 3: Replacing notebook components Replacing the wireless card Tools you need to complete this task: Non-marring plastic scribe Phillips #0 screwdriver Screws removed during this task: • 1 black M2×5 (wireless card) To replace the wireless card: Complete the steps in “Preparing the notebook”...
  • Page 59 Remove the screw securing the wireless card. Pull the card out of the slot. Insert the new wireless card at a 30° angle into the empty Mini Card slot. The card is keyed so it can only be inserted in one direction. If the card does not fit, make sure that the notch in the card lines up with the tab in the card slot.

  • Page 60: Replacing The Hard Drive

    CHAPTER 3: Replacing notebook components Replacing the hard drive Tools you need to complete this task: Non-marring plastic scribe Phillips #0 screwdriver Screws removed during this task: • 1 black M2×5 (hard drive) • 2 chrome M3×3 (hard drive bracket) To replace the hard drive: Complete the steps in “Preparing the notebook”...
  • Page 61 If your new hard drive already includes the hard drive bracket, go to step If you need to use the bracket from the old hard drive, go to step Remove the screws that secure the hard drive bracket, and then detach the bracket from the drive.

  • Page 62: Replacing The Optical Drive

    CHAPTER 3: Replacing notebook components Replacing the optical drive Tools you need to complete this task: Non-marring plastic scribe Phillips #0 screwdriver Screws removed during this task: • 1 black M2.5×6 (optical drive) • 1 chrome M2×3 (optical drive bracket) To replace the optical drive: Complete the steps in “Preparing the notebook”...
  • Page 63 If your new optical drive already has it’s own bracket and bezel, go to step If you need to use the bracket and bezel from the old optical drive, perform steps 6–9 as necessary. Detach the bezel from the old optical drive.

  • Page 64: Replacing The Keyboard Cover

    CHAPTER 3: Replacing notebook components Replacing the keyboard cover Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 3 black M2.5×6 (keyboard cover) To replace the keyboard cover: Complete the steps in “Preparing the notebook”...
  • Page 65 Caution The keyboard cover is connected to the notebook through the multimedia board cable. Disconnect this cable first before pulling the cover away from the palm rest assembly. Detach the keyboard cover from the palm rest assembly and turn it over the keyboard to access its underside (a).

  • Page 66: Replacing The Multimedia Board

    CHAPTER 3: Replacing notebook components Replacing the multimedia board Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 3 black M2.5×6 (keyboard cover) To replace the multimedia board: Complete the steps in “Preparing the notebook”...
  • Page 67 Secure the new multimedia board, with the connector facing up, on the keyboard cover. Insert the multimedia cable to its connector on the multimedia board, then close the clip to lock the cable in place. Insert the tabs on the front side of the keyboard cover into the slots located on the top corners of the palm rest assembly, then press down on the back part.

  • Page 68: Replacing The Keyboard

    CHAPTER 3: Replacing notebook components Replacing the keyboard Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 3 black M2.5×6 (keyboard cover) To replace the keyboard: Complete the steps in “Preparing the notebook”...
  • Page 69 Insert the retaining tabs of the new keyboard into the slots located on the top side of the touchpad area. Reach underneath the keyboard and insert the keyboard cable to its system board connector, then close the clip to lock the cable in place.

  • Page 70: Replacing The Lcd Panel Assembly

    CHAPTER 3: Replacing notebook components Replacing the LCD panel assembly Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) •...
  • Page 71 Turn the notebook over again so the palm rest is facing up. Disconnect the LCD, webcam, and microphone cables from their system board connectors. Release the LCD, webcam, and microphone cables from their latches. If the notebook has a wireless card installed, note the antenna cable routing...
  • Page 72 CHAPTER 3: Replacing notebook components Release the antenna cables from their palm rest latches, and then pull them from underneath the computer Disconnect the power button board cable from its system board connector, and then release it from its palm rest latches. Carefully open the LCD panel to its fully extended position.
  • Page 73 Lift the LCD panel assembly up and away from the notebook. Position the new LCD panel assembly on the notebook, and then secure it with the hinge screws removed in step If the notebook has a wireless card installed, proceed to...

  • Page 74: Replacing The Palm Rest

    CHAPTER 3: Replacing notebook components Replacing the palm rest Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) •...
  • Page 75 Remove the optical drive screw. Remove the keyboard cover by performing steps 2–6 of the “Replacing the keyboard cover” procedure on page Remove the keyboard by performing steps of the “Replacing the keyboard” procedure on page Remove the LCD panel assembly by performing steps 5–15...
  • Page 76 CHAPTER 3: Replacing notebook components Open the touchpad cable connector (a) and disconnect the cable from the system board (b). Turn the notebook over so the base is facing up. Remove the screws securing the palm rest on the base side. Turn the notebook over again so the palm rest is facing up.
  • Page 77 Locate the small gaps on the top side of the palm rest and insert a small flat-blade screwdriver or non-marring scribe into each gap to separate the palm rest from the base enclosure. Once the top side is separated, pry loose the left and right sides of the palm rest, and finally the bottom side until all the palm rest retaining tabs have been released.

  • Page 78: Replacing The Speakers

    CHAPTER 3: Replacing notebook components Replacing the speakers Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) •...
  • Page 79 Remove the speaker screws. Release the speaker cable from the palm rest, and then remove the speakers. Position the new speakers on the palm rest. Secure the speakers with the screws removed in step 5 and cover it with...

  • Page 80: Replacing The Touchpad Board

    CHAPTER 3: Replacing notebook components Replacing the touchpad board Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) •...
  • Page 81 Remove the touchpad cable from the palm rest. Peel off the tape protecting the touchpad board. Note the orientation of the touchpad board for later reference in installing the new touchpad board.
  • Page 82 CHAPTER 3: Replacing notebook components Insert a small flat-blade screwdriver or non-marring scribe between the touchpad board and the palm rest’s underside, and carefully pry the board loose. Remove the touchpad board from the palm rest. Note A circuit board that is >10 cm has been highlighted with a yellow rectangle as shown in the above image.

  • Page 83: Replacing The Modem Board

    Replacing the modem board Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) •...
  • Page 84 CHAPTER 3: Replacing notebook components Disconnect the modem cable from the modem board. Remove the modem board screw. Remove the old modem board from the system board.
  • Page 85 Connect the modem cable to the new modem board, and then attach to board to its system board connector. Secure the new modem board with the screw removed in step Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm...

  • Page 86: Replacing The Usb Board

    CHAPTER 3: Replacing notebook components Replacing the USB board Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) •...
  • Page 87 Remove the optical drive screw. Remove the palm rest by performing steps 6–18 of the “Replacing the palm rest” procedure on page Disconnect the USB board and modem board cables from the USB board. Remove the USB board screw.
  • Page 88 CHAPTER 3: Replacing notebook components Place the new USB board in the base enclosure and secure it with the screw removed in step Connect the USB board and modem board cables to the new USB board. Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm...

  • Page 89: Replacing The Bluetooth Module

    Replacing the Bluetooth module Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) •...
  • Page 90 CHAPTER 3: Replacing notebook components Remove the optical drive screw. Remove the palm rest by performing steps 6–18 of the “Replacing the palm rest” procedure on page Disconnect the Bluetooth cable from the Bluetooth module. Release the Bluetooth module from the tabs securing it.
  • Page 91 Secure the new Bluetooth module on the base enclosure and connect the Bluetooth cable to it. Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm rest” procedure on page Reinstall the LCD panel assembly by performing steps 16–23...

  • Page 92: Replacing The System Board

    CHAPTER 3: Replacing notebook components Replacing the system board Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) •...
  • Page 93 Disconnect the USB board cable from its system board connector. Remove the system board screw. UMA model Discrete model Carefully remove the system board from the base enclosure. Discrete model UMA model Note A circuit board that is >10 cm has been highlighted with a yellow rectangle as shown in the previous image.
  • Page 94 CHAPTER 3: Replacing notebook components Turn the system board over and remove the cooling assembly by performing steps 4–7 of the “Replacing the cooling assembly” procedure on page If your new system board does not include a processor, remove the processor from the old system board and install it on the new system board by performing steps 4–7...

  • Page 95: Replacing The Cooling Assembly

    Replacing the cooling assembly Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Additional materials you need to complete this task: • Soft cloth and isopropyl alcohol; or alcohol pad • Thermal grease Screws removed during this task: •...
  • Page 96 CHAPTER 3: Replacing notebook components Loosen the spring-loaded captive screws securing the cooling assembly. Follow the screw sequence indicated on the below images. Discrete model UMA model Remove the cooling assembly from the system board. Discrete model UMA model Lay the cooling assembly down in an upright position to avoid tainting your work space with thermal grease.
  • Page 97 Remove the barcode sticker on top of the processor. Discrete model UMA model Moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any thermal grease residue. Wipe the die surface several times to make sure that no particles or dust contaminants are evident. Allow the alcohol to evaporate before continuing.

  • Page 98: Replacing The Processor

    CHAPTER 3: Replacing notebook components Replacing the processor Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Additional materials you need to complete this task: • Soft cloth and isopropyl alcohol; or alcohol pad •...
  • Page 99 Use a flat-blade screwdriver to turn the processor lock screw counter-clockwise. Discrete model UMA model Remove the old processor from the system board. Discrete model UMA model Align pin 1 of the new processor (indicated by the gold arrow on the corner of the processor) with the beveled corner of the processor socket.
  • Page 100 CHAPTER 3: Replacing notebook components Reinstall the optical drive by performing steps of the “Replacing the optical drive” procedure on page Reinstall the hard drive by performing steps of the “Replacing the hard drive” procedure on page If you have disconnected any wireless antennas, reconnect them now. Reinstall the bay cover.

  • Page 101: Replacing The Lcd Front Panel

    Replacing the LCD front panel Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) •...
  • Page 102 CHAPTER 3: Replacing notebook components Remove the LCD front panel screws. Remove the LCD hinge cover screws. Carefully pry loose the front panel from the LCD assembly lid. Start on the top side (a), continue to the left and right sides (b), and finally the bottom side (c).
  • Page 103 Remove the front panel. Place the new front panel on top of the LCD assembly lid. Make sure that the LCD, webcam, microphone, antenna, and power button cables are properly routed on the hinge sides. Press the front panel on all sides until it snaps into place.

  • Page 104: Replacing The Webcam

    CHAPTER 3: Replacing notebook components Replacing the webcam Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) •...
  • Page 105 Place the new webcam on the top side of the LCD assembly lid. Reinstall the LCD front panel by performing steps 8–11 of the “Replacing the LCD front panel” procedure on page Make sure the webcam lens is aligned with camera peephole on the LCD front panel before you secure the panel in place.

  • Page 106: Replacing The Lcd

    CHAPTER 3: Replacing notebook components Replacing the LCD Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) •...
  • Page 107 Disconnect the webcam cable from the webcam board. Remove the LCD hinge screws. Remove the LCD from the LCD assembly lid. Lay the LCD on its front to access the LCD-webcam cable.
  • Page 108 CHAPTER 3: Replacing notebook components Detach the LCD-webcam from the LCD’s underside (a) and disconnect it from the LCD PCB (b). Remove the screws securing the LCD panel brackets. Attach the LCD panel brackets and the LCD cable to the new LCD. Place the new LCD on the LCD assembly lid and secure it with the screws removed in step...

  • Page 109: Replacing The Lcd Panel Hinge Brackets

    Replacing the LCD panel hinge brackets Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) •...
  • Page 110 CHAPTER 3: Replacing notebook components Attach the new LCD panel brackets to the LCD. Place the LCD on the LCD assembly lid and secure it with the screws removed in step Reinstall the LCD front panel by performing steps 8–11 of the “Replacing the LCD front panel”...

  • Page 111: Replacing The Power Button Board

    Replacing the power button board Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) •...
  • Page 112 CHAPTER 3: Replacing notebook components Note the orientation of the power button board for later reference and then remove the board from the LCD assembly lid. Disconnect the power button cable from the board. Connect the power button cable to the new power button board. Position the new power button board on the LCD assembly lid making sure it is in the same orientation noted on step...

  • Page 113: Replacing The Kensington Lock Cap

    Replacing the Kensington lock cap Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) •...
  • Page 114 CHAPTER 3: Replacing notebook components Note the orientation of the Kensington lock cap for later reference and then remove the screws securing it. Detach the Kensington lock cap from the left hinge. Position the new Kensington lock cap on the left hinge making sure it is in the same orientation noted on step Secure the cap with the screws removed in...

  • Page 115: Replacing The Microphone

    Replacing the microphone Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) •...
  • Page 116 CHAPTER 3: Replacing notebook components Remove the microphone from the LCD assembly lid. Place the new microphone on the LCD assembly lid and secure its cable on the adhesive tabs. Place the LCD back on the LCD assembly lid. Return the hinge screws to their places. Reinstall the LCD front panel by performing steps 8–11 of the...

  • Page 117: Replacing The Antennas

    Replacing the antennas Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) •...
  • Page 118 CHAPTER 3: Replacing notebook components Carefully pry the antenna boards loose from the LCD assembly lid to remove the antennas. Secure the new antenna on the LCD assembly lid and route their cables underneath the adhesive tabs. Place the LCD back on the LCD assembly lid. Return the hinge screws to their places.

  • Page 119: Replacing The Lcd Assembly Lid

    Replacing the LCD assembly lid Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) •...
  • Page 120 CHAPTER 3: Replacing notebook components Reinstall the LCD front panel by performing steps 8–11 of the “Replacing the LCD front panel” procedure on page Reinstall the LCD panel assembly by performing steps 16–23 of the “Replacing the LCD panel assembly” procedure on page Turn the notebook over so the palm rest is facing up.

  • Page 121: Chapter 4: Troubleshooting

    CHAPTER Troubleshooting • Diagnosing problems • System test procedures • Power-On Self-Test (POST) error message • Index of error messages • Phoenix BIOS beep codes • Symptom-to-FRU error messages • Intermittent problems • Undetermined problems...

  • Page 122: Diagnosing Problems

    CHAPTER 4: Troubleshooting Diagnosing problems Use the following procedure as a guide for diagnosing notebook problems. Important The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

  • Page 123: System Test Procedures

    System test procedures Testing the optical drive Use the following procedure to isolate a problem in an optical drive controller, driver, or drive. Important Make sure that the CD-ROM does not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail.

  • Page 124: Testing The Memory

    CHAPTER 4: Troubleshooting Testing the memory Memory errors can stop your programs, show error messages on the screen, or hang the system. To test the memory: Boot from the diagnostics diskette and start the diagnostics program. Run the Memory Test and see if the test completes successfully. Press F2 in the test items.

  • Page 125: Testing The Touchpad

    Check the battery pack To check the battery pack using software: Open Power Management in the Windows Control Panel. In Power Meter, make sure that the parameters shown for Current Power Source and Total Battery Power Remaining are correct.

  • Page 126: Power-On Self-Test (Post) Error Message

    CHAPTER 4: Troubleshooting Power-On Self-Test (POST) error message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. Important Perform the FRU replacement or actions in the sequence shown in the FRU/Action column.

  • Page 127: Index Of Error Messages

    Index of error messages Error codes Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (The causes are shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)
  • Page 128 CHAPTER 4: Troubleshooting Error Messages FRU/Action Sequence System timer error Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system. Test or replace the system board. Real time clock error Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.

  • Page 129: No-Beep Error Messages

    Error Messages FRU/Action Sequence I/O device IRQ conflict Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the notebook. Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.

  • Page 130: Phoenix Bios Beep Codes

    CHAPTER 4: Troubleshooting Phoenix BIOS beep codes Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE...
  • Page 131 Code Beeps POST Routine Description 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus Test CPU bus-clock frequency Initialize Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Autosize cache Advanced configuration of chipset registers...
  • Page 132 CHAPTER 4: Troubleshooting Code Beeps POST Routine Description Display external L2 cache size Load custom defaults (optional) Display shadow-area message Display possible high address for UMB recovery Display error messages Check for configuration errors Check for keyboard errors Set up hardware interrupt vectors Initialize coprocessor if present Disable onboard Super I/O ports and IRQs Late POST device initialization...
  • Page 133 Code Beeps POST Routine Description Set up Power Management Initialize security engine (optional) Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock Initialize Typematic rate Erase F2 prompt Scan for F2 key stroke...
  • Page 134 CHAPTER 4: Troubleshooting Code Beeps POST Routine Description Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type...

  • Page 135: Symptom-To-Fru Error Messages

    Symptom-to-FRU error messages Symptom / Error Action in Sequence The LCD backlight doesn't work. Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot The LCD is too dark. the notebook. The LCD brightness cannot be adjusted. Reconnect the LCD connectors.

  • Page 136: Memory

    CHAPTER 4: Troubleshooting Memory Symptom / Error Action in Sequence Memory count (size) appears different from Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot actual size. the notebook. Test or replace the SO-DIMM. Test or replace the system board. Sound Symptom / Error Action in Sequence...

  • Page 137: Devices

    Devices Symptom / Error Action in Sequence System configuration does not match the Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot installed devices. the notebook. Reconnect the hard disk drive and optical drive. The external display does not work correctly.

  • Page 138: Intermittent Problems

    CHAPTER 4: Troubleshooting Intermittent problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect. These reasons include: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists.

  • Page 139: Undetermined Problems

    Undetermined problems If the diagnostic test may not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Use these procedures to isolate the failing FRU (do not isolate a non-defective FRU).
  • Page 140 CHAPTER 4: Troubleshooting...

  • Page 141: Chapter 5: Connector Locations

    CHAPTER Connector locations • System board layout...

  • Page 142: System Board Layout

    CHAPTER 5: Connector locations System board layout Top view Item Code Component Item Code Component MMB1 Multimedia board cable Keyboard cable connector connector MIC1 Microphone cable connector RTC1 RTC battery SPKR1 Speaker cable connector MDC1 Modem card cable connector LCD1 LCD cable connector Bluetooth module cable connector...

  • Page 143: Bottom View - Discrete Model

    Bottom view – Discrete model Item Code Component Item Code Component MINI2 3G module slot HDMI1 HDMI out port MINI1 WLAN module slot USB1 USB port BAT1 Battery connector USB2 USB port VGA1 AMD graphics controller MICIN1 Microphone jack...

  • Page 144: Bottom View - Uma Model

    CHAPTER 5: Connector locations Bottom view – UMA model Item Code Component Item Code Component MINI2 3G module slot USB1 USB port MINI1 WLAN module slot USB2 USB port BAT1 Battery connector MICIN1 Microphone jack PCH1 Intel PCH LOUT1 Headphone jack CPU1 Processor socket Memory slot 1...

  • Page 145: Chapter 6: Fru (Field-Replaceable Unit) List

    CHAPTER FRU (Field-Replaceable Unit) list • Introduction • Exploded diagram • FRU list...

  • Page 146: Introduction

    CHAPTER 6: FRU (Field-Replaceable Unit) list Introduction This chapter gives you the FRU (field-replaceable-unit) listing in global configurations of this model. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel.
  • Page 147 Item Component Keyboard cover Multimedia board Palm rest Touchpad board Cooling assembly System board Kensington lock cap Left LCD panel hinge bracket Front panel LCD panel LCD assembly lid Webcam board (optional) Right LCD panel hinge bracket Power button board cap...

  • Page 148: Fru List

    CHAPTER 6: FRU (Field-Replaceable Unit) list FRU list Category Description Part No. Adapter Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF AP.06501.026 Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA-1650-22AC LV5 LED LF AP.06503.024 Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow (HP-A0653R3B 1LF), LV5 Timeline AP.0650A.013 Adapter DELTA 90W 19V 1.7x5.5x11 Blue ADP-90CD DB A, LV5 LED LF AP.09001.027...
  • Page 149 Hard disk drive HDD WD 2.5" 5400rpm 250GB WD2500BEVT-22ZCT0 ML160 SATA LF KH.25008.021 (continuation) F/W:11.01A11 HDD SEAGATE 2.5" 5400rpm 320GB ST9320325AS Wyatt SATA LF KH.32001.017 F/W:0001SDM1 HDD TOSHIBA 2.5" 5400rpm 320GB MK3263GSX SATA 8MB 68P LF KH.32004.003 F/W:FG020J HDD HGST 2.5" 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F/W: KH.32007.007...
  • Page 150 CHAPTER 6: FRU (Field-Replaceable Unit) list Processor CPU Intel Core i3 330M PGA 2.13G 35W Arrandale, TJ90, VT, 3M L3 KC.33001.DMP CPU Intel Core i3 350M PGA 2.26G 35W Arrandale, TJ90, VT, 3M L3 KC.35001.DMP CPU Intel Core i5 430M PGA 2.26G ARD, up to SC 2.53G, 3M L3 KC.43001.DMP CPU Intel Core i5 520M 2.4G 3M KC.52001.DMP...
  • Page 151 Lite-On Conexant -Unizion 1.5_3.3v AUS RD02-D330 FX.22500.021 Keyboard Keyboard GATEWAY GP-7T Black SJM80 Internal 17 Standard Black NONE KB.I170G.002 Texture Keyboard GATEWAY GP-7T white SJV 50/70 Internal 17 Standard White NONE KB.I170G.003 texture Camera Chicony 0.3M DV Calla_2G AM.21400.046 Chicony 0.3M DV Calla_2GA ( CNF8046 ) AM.21400.060...
  • Page 152 CHAPTER 6: FRU (Field-Replaceable Unit) list...

  • Page 153: Appendix A: Test Compatible Components

    APPENDIX Test compatible components • Introduction • Microsoft® Windows 7® Compatibility Test...

  • Page 154: Introduction

    APPENDIX A: Test compatible components Introduction This notebook’s compatibility is tested and verified by Acer’s internal testing department. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Microsoft Windows 7 Compatibility Test ® ®...
  • Page 155 Software Compatibility Test Utilities and applications PowerDVD Power2Go Google Toolbar Google Setup Gateway MyBackup Gateway Fingerprint Norton Internet Security 2009 Gateway Edition Power Management PowerSave Recovery Management Oberon Game Zone NetZero Gateway Edition EarthLink Gateway Edition Games World of WarCraft - Wrath of the Lich King...
  • Page 156 APPENDIX A: Test compatible components...

  • Page 157: Appendix B: Online Support Information

    APPENDIX Online support information...
  • Page 158 APPENDIX B: Online support information This section describes online technical support services available to help you repair your Gateway notebook. If you are a distributor, dealer, ASP, or TPM, please refer your technical queries to your local Acer branch office. Acer branch offices and Regional Business Units may access our website.
  • Page 159 Index chipset speakers module, replace system board AC adapter system key tape connector turning off tools antennas turning on touchpad / fingerprint reader replace board boot sequence application key USB board buttons arrow keys webcam specification wireless card audio work space back button controller conductive tape...
  • Page 160 Index double-clicking Hybrid Sleep LCD front panel mode replace dragging system key LCD panel drives switching display DVD/CD-RW DVD±RW LCD panel assembly hard drive replace indicators multi-format DVD±RW See status indicators LCD panel hinge brackets replace intermittent problems DSL modem LCD/CRT system key Internet chat program lock...
  • Page 161 Programmable key supervisor password network jack change programs clear opening description projector opening remove port files using folders Suspend programs system shortcut menu block diagram right-clicking optical drive check procedures replace system board...
  • Page 162 Index chipset USB board replace USB port user password change clear remove utilities BIOS setup utility ventilation VGA port video HDMI out jack monitor port projector port VGA port view left rear right volume muting webcam replace Windows wired Ethernet chipset wireless card replace...
  • Page 164 MAN NV5x SVC GDE R1 04/09...

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