Page 1 Epson AcuLaser CX11N/CX11NF ® Basics Guide...
Page 2: Copyright Notice
Epson printer. Epson is not responsible for any use of this information as applied to other printers. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to...
Page 3: Table Of Contents
Selecting Your Paper Source ...12 Selecting a Paper Tray ...12 Placing Originals for Copying and Scanning ...14 Printing Printing in Windows ...19 Printing in Macintosh ...23 Using Epson Status Monitor 3 ...29 Canceling Printing...32 Copying Basic Copying...35 Canceling Copying...36 Customizing Copy Settings ...36 Scanning Starting EPSON Scan...43...
Page 4 Printing a Status Sheet ... 127 Where To Get Help... 128 Notices System Requirements... 131 Important Safety Instructions ... 132 Restrictions on Copying... 136 FCC Compliance Statement ... 137 Declaration of Conformity... 138 Epson America, Inc. Limited Warranty... 139 Index Contents...
Page 5: Introduction
About Your Documentation This Basics Guide tells you how to use your Epson AcuLaser CX11N. It also tells you how to maintain it and troubleshoot problems. For instructions on setting up your product and installing your software, see your Setup Guide.
Page 6: About Your Software
Your scanner software lets you scan from your computer and control how your scans look. You can’t scan without it. Tip: It’s a good idea to check Epson’s support web site periodically for free updates to your Epson AcuLaser CX11N software. Visit http://support.epson.com. Download instructions are posted for your convenience.
Page 7: Handling Paper And Originals
Handling Paper and Originals This chapter describes how to load paper, select paper types, and place originals on the document table for scanning and copying. Loading Paper You can load paper in the MP (multi-purpose) tray or the optional paper cassette tray. All printed materials are output to the output tray, shown on page 11.
Page 8 3. Load a stack of paper in the center of the tray with the short edge first and the printable surface facing up. Pinch the knob and the paper guide together and slide them against the right side of the stack for a snug fit. Note: When loading paper, do not exceed the maximum stack height marker inside the paper guide.
Page 9 Using the Optional 500-Sheet Paper Cassette Unit Follow these steps to load paper into the optional Paper Cassette Unit: 1. Pull out the optional paper cassette. 2. Pinch the knob in the front as you slide the paper guides outward. Loading Paper...
Page 10 3. Align the edges of your paper stack, then load it in the center of the cassette with the short edge first and the printable surface facing up. Note: When loading paper, do not exceed the maximum stack height marker inside the paper guide.
Page 11 5. Slide the cassette back in. Note: After loading paper, press the r button to select Printer Settings, press the d button to select Tray Menu, and match the LC Tray Size and LC Type settings (Lower Cassette) with the loaded paper size.
Page 12: Selecting Your Paper Source
Selecting Your Paper Source You can specify a paper source manually or set up automatic paper source detection (recommended). ■ To manually select a paper source for Windows, access the printer driver properties, click the want to use from the Paper Source list. Then click ■...
Page 13 Note: You cannot copy onto coated paper, thick paper, or special paper such as postcards or envelopes. MP Tray The MP tray can hold the following types and sizes of paper. Paper type Paper size Plain paper A4, A5, B5, Letter (LT), Government Letter (GLT), Half Letter (HLT), Legal (LGL), Government Legal (GLG), F4,...
Page 14: Placing Originals For Copying And Scanning
Paper type Coated paper Paper Cassette Unit The optional Paper Cassette Unit can hold the following types and sizes of paper. Paper Type Plain paper Placing Originals for Copying and Scanning You can place originals on either the document table or the Auto Document Feeder (CX11NF only), depending on the type of the original.
Page 15: Placing Originals On The Document Table
Placing Originals on the Document Table Before scanning or copying, make sure the transportation lock on the left side of the document table is set to the clean. 1. Open the document cover and place your original face-down on the glass as shown, in the upper left corner.
Page 16 Placing Large or Thick Originals (CX11N Only) When you scan large or thick originals, you can remove the document cover. Just open it and pull it straight up. If you need to press the document flat while you copy or scan it, do not press too hard and be careful not to move it.
Page 17: Placing Originals In The Auto Document Feeder
Placing Originals in the Auto Document Feeder (CX11NF Only) The ADF can hold the following types and sizes of paper. Paper Type Plain paper, Recycled paper 1. Slide the edge guides all the way outward. 2. Arrange your originals so the page you want scanned or copied first is on the top of the stack.
Page 18 Handling Paper and Originals...
Page 19: Printing
After you create a document in a software program, follow these steps to print it using the basic printer settings: 1. Open the File menu and select . You see a window like this one: Print Select EPSON AL-CX11 Advanced Open your printer properties/preferences Printing...
Page 20 2. Make sure EPSON AL-CX11 Advanced 3. Click the Properties button, click it. Then click Options screen.) You see the Basic Settings window: 4. Make sure Automatic 5. Select from these ■ For rough drafts with reduced print quality Draft: ■...
Page 21: Customizing Windows Print Settings
6. Make sure the Paper Type and Paper Size settings match the paper you’ve loaded. 7. Select your document or image orientation. 8. To print double-sided, select 9. Click 10. At the Print window, click Customizing Windows Print Settings If you need more control over your printout or want to make detailed settings, you can customize your print settings.
Page 22 Note: This screen may vary in appearance depending on your operating system. 4. Select the most appropriate setting from the predefined settings list for the type of document or image you want to print. Other settings—such as , and Screen Color Management 5.
Page 23: Printing In Macintosh
8. Click 9. At the Print window, click Printing in Macintosh See these sections for instructions on selecting printer settings in Mac OS X: ■ “Printing from an Application” below ■ “Customizing Mac OS X Print Settings” on page 26 Printing from an Application After you create a document in a software program, follow these steps to print it.
Page 24 6. Open the File menu and select 7. Select AL-CX11 8. Select Printer Settings 9. Make sure the Paper Type and Paper Size settings match the paper you’ve loaded. 10. Click Automatic Printing . You see a window like this one: Print from the Printer pop-up menu.
Page 25 11. Choose a printing resolution from the Resolution pop-up menu (either dpi] or [600 dpi]). Fine Note: For more information about printer settings, click the ? button. 12. Depending on your settings, you can choose other options from the pop-up menu: ■...
Page 26 You see a screen like this: If necessary, you can do one of the following while monitoring the progress of your print job: ■ Click the print job, then click ■ Click the print job, then click ■ Click a print job marked “Hold” and click 16.
Page 27 3. Select . A predefined settings list appears to the right of the radio Advanced buttons. 4. Select the most appropriate setting from the predefined list for the type of document or image you want to print. Other settings such as , and Screen Color Management...
Page 28 5. Click More Settings Note: For more information about printer settings, click the ? button. 6. Select Color Black 7. Choose a printing Resolution (either 8. Click to return to the Basic Settings screen. 9. Click to print. Print Printing .
Page 29: Using Epson Status Monitor 3
Shared Windows XP LPR connections and shared Windows XP Standard TCP/IP connections with Windows clients do not support the Job Management function. ■ EPSON Status Monitor 3 is not available when printing from a Remote Desktop connection. 1. Open the File menu and select 2.
Page 30 3. Click . You see a window like this: EPSON Status Monitor 3 You can monitor printer status and see information on toner levels, paper levels, and the remaining life of the photoconductor. Note: This screen may vary depending on your operating system version.
Page 31 2. Select Printer Settings Click your printer’s icon 3. Click your printer’s icon. You see a window like this: from the pop-up menu, then select the tab. Utility Using Epson Status Monitor 3...
Page 32: Canceling Printing
You can monitor printer status and see information on toner levels, paper levels, and the remaining life of the photoconductor. Note: This screen may vary depending on your operating system version. Canceling Printing If you need to cancel printing, follow the steps for your operating system below. Windows Double-click the printer icon in your taskbar.
Page 33 Macintosh ® To cancel printing, open the (Mac OS X 10.3 or 10.4) or Printer Setup Utility (Mac OS X 10.2) and double-click your printer in the print queue. Print Center Then select from the jobs menu. Delete Job After the last page is output to the tray, the (green) light turns on.
Page 34 Printing...
Page 35: Copying
Copying This chapter describes how to make basic copies, customize settings for special copy jobs, and cancel copying, if necessary. Basic Copying Follow these steps to make a basic copy: 1. Make sure the product is turned on and paper is loaded. For instructions on loading paper, see page 7.
Page 36: Canceling Copying
Caution: Do not turn off the power or press another mode button during copying; otherwise your copy may be incorrect. Canceling Copying To cancel a copy job in progress, press the displays Cancel Print Job Customizing Copy Settings You can make changes to the copy settings described in this section. Use the button to move between menu items.
Page 37: Selecting Document Type
3. Press the button several times until your desired paper size is displayed. For the MP tray, you can select a paper size from MP LT For the paper cassette unit, the paper size loaded in the cassette is displayed ( LC LT Selecting Document Type You can select the following document type settings to match the original you’re...
Page 38: Adjusting The Contrast
Adjusting the Contrast You can adjust the image contrast by selecting from 7 levels (–3 to 3). The higher the level, the greater the contrast. When you lower the contrast, the difference in dark and light areas decreases. The default level is 0. 1.
Page 39 3. Press the button to select a zoom ratio. The following zoom ratios are available: Zoom Ratio Settings LGL > LTR (Legal to Letter) A4 > B5 (A4 to B5 size) 100% (full size) B5 > A4 (B5 to A4 size) HLT >...
Page 40 Copying 2 Pages on One Sheet You can copy two pages of a single-sided document and the CX11N automatically reduces them to fit on one sheet. Original document size Letter Legal Note: When you use 2 Pages per Sheet you must set the Zoom to 100%. 1.
Page 41 Resetting the Copy Settings There are two ways you can reset the settings to their default values. The first is by pressing and holding the display. Note: Pressing and holding the The other way to reset the copy settings is through the Setup menu. Follow these steps to reset all copy settings.
Page 42 Copying...
Page 43: Scanning
Starting EPSON Scan If you want to scan an image and save it directly to a file, you can start EPSON Scan as a “standalone” program. You can also access EPSON Scan from any application that supports the TWAIN standard.
Page 44 Starting EPSON Scan as a Standalone Program If you just want to save scanned images without editing them, start EPSON Scan directly. Scanned images are automatically saved as files in your system. 1. Do one of the following to start EPSON Scan:...
Page 45 2. The default mode when you first start Epson Scan is Home Mode. If you want to change to Office or Professional Mode, select the mode from the Mode menu. The EPSON scan window changes. 3. See page 46 to select your scanning settings.
Page 46: Selecting Epson Scan Settings
Selecting EPSON Scan Settings Follow the steps in these sections to select EPSON Scan settings. See: ■ “Selecting Basic Settings” on page 47 ■ “Selecting the Scan Resolution” on page 50 ■ “Previewing and Adjusting the Scan Area” on page 51 ■...
Page 47: Selecting Basic Settings
Selecting Basic Settings When you start EPSON Scan in Home or Professional Mode, you see the main EPSON Scan window: Home Mode Office Mode Selecting EPSON Scan Settings...
Page 48 Destination settings. These tell EPSON Scan how you plan to use your scanned image so it can select the correct default resolution (scan quality) for you. Follow these steps to select the basic settings for a document or photo in EPSON Scan: 1.
Page 49 Black-and-white photo with just a few shades of gray Black & White Document with black text and/or line art 3. EPSON Scan selects a default resolution setting based on the original and destination settings you select. See page 50 to continue scanning. , or button to select the colors in the Black &...
Page 50: Selecting The Scan Resolution
You will enlarge the images as you scan them (increase the Target Size setting). If you will enlarge the images in EPSON Scan so you can use them at a larger size, you can accept the Resolution setting selected by EPSON Scan based on your original and destination settings.
Page 51: Previewing And Adjusting The Scan Area
Once you have selected your basic settings and resolution, you can preview your image and select or adjust the area of the image(s) you want to scan. EPSON Scan displays the preview image(s) in a separate Preview window on your screen.
Page 52 Preview EPSON Scan prescans your image(s) and displays them in one of the following Preview windows: Normal Preview Office Mode: The ADF loads your first document page, then EPSON Scan prescans it and displays it in the Preview window.
Page 53 To zoom in on an image, click inside the scan area and click the button. EPSON Scan prescans again and displays a larger preview on the Zoom tab. (Your other images are still previewed at the original size on the Preview tab.)
Page 54 Adjusting the Scan Area (Marquee) A marquee is a moving dotted line that appears on the edges of your preview image to indicate the scan area. You can move the marquee, adjust its size, and create multiple marquees on one image (Normal preview only) to scan different image areas in separate scan files.
Page 55 You can move and resize all the marquees as described in step 3. To delete a marquee, click inside it and click the delete marquee icon. copy marquee icon to Selecting EPSON Scan Settings...
Page 56: Adjusting The Color And Other Image Settings
Adjusting the Color and Other Image Settings Once you have previewed your images and adjusted the scan area, you can modify the image quality, if necessary. EPSON Scan offers a variety of settings for improving color, sharpness, contrast, and other aspects affecting image quality.
Page 57 Filter do not appear in the preview image, only in your scanned image. Image Adjustment button to Image Adjustment button to access the Saturation Image Adjustment button to access the Color Balance Auto Exposure button. To turn it on Selecting EPSON Scan Settings...
Page 58 Certain settings may not be available, or may be automatically selected, depending on the type of image you are previewing and other settings you have selected. You can customize how certain EPSON Scan settings behave by clicking the Configuration button and changing settings in the window that appears. See EPSON Scan Help for details.
Page 59: Selecting The Scan Size
Target Size setting after previewing it, but before adjusting your scan area (indicated by the marquee). This sets the scan area to the correct proportions so your image will not be cropped unexpectedly. Selecting EPSON Scan Settings...
Page 60 For instructions on previewing your image(s), see page 51. Then follow these steps to select the Target Size setting: 1. You can choose a predefined scan size from the Target Size list. Click the arrow in the list and select the size you want. A marquee (dotted line) proportioned for that size appears on your preview image: 2.
Page 61: Finishing The Scan
(Not available if you are scanning at the Size.) Note: For more information about using the Target Size tools, click Help in the EPSON Scan window. 5. Now you are ready to scan your image(s). See below for instructions.
Page 62 If you started your scan from a scanning program (such as Adobe Elements), your scanned image(s) open in the program window. Click close the EPSON Scan window and view your image(s) in the program. Be sure to save it using the steps below (using Adobe Photoshop Elements as an example).
Page 63: Selecting File Save Settings
Selecting File Save Settings When you finish your scan directly from EPSON Scan, you see the File Save Settings window. Note: If the Show this dialog box before next scan check box is cleared, the File Save Settings window does not appear automatically. To open the window, click the arrow to the right of the Scan button on the EPSON Scan window and then select File Save Settings.
Page 64 3. Select a file format as described in the following table. Depending on the format, button may be available for making detailed settings. Options Format (File Extension) BITMAP (*.BMP) (Windows only) JPEG (*.JPG) Multi-TIFF (*.TIF) A TIFF format where multiple pages are saved to the same file. TIFF (*.TIF) PDF (*.PDF) PICT (*.PCT)
Page 65: Using The Control Panel Buttons
Using the Control Panel Buttons You can scan an image to your computer using the buttons on the CX11N control panel (Push Scan). Before using this feature, make sure you have installed EPSON Scan, EPSON Creativity Suite, and Presto! PageManager on your computer.
Page 66 5. Press the 6. Press the B&W Start EPSON Scan starts scanning. When the scanning is complete, remove your originals from the document table or the Auto Document Feeder. If you need to cancel scanning, press the Scanning Available settings...
Page 67: Using The Control Panel
Using the Control Panel You can use the CX11N as a printer, copier, and scanner. If you have the CX11NF you can fax as well. You can use the control panel to do all of these things, customize the way the CX11N works and print a status sheet that lists the current settings. Accessing the Mode Menus When you turn on the CX11N, it enters the Print mode automatically.
Page 68: Print Mode
Print Mode When the CX11N is in Print mode, the Print light (green) is on and the following screen appears: Print mode is automatically selected when you turn on the CX11N and you return to it when you exit other modes. Copy Mode To copy, press the button.
Page 69: Fax Mode
Fax Mode To fax, press the button. When the CX11NF is in Fax mode, the following screen appears: Note: While sending or receiving a fax, you cannot scan or print with the CX11NF. Scan Mode To scan, press the button. When the CX11N is in Scan mode, the following Scan screen appears: Note:...
Page 70: Accessing The Setup Menu
Accessing the Setup Menu You can use the Setup menu to access a variety of submenus so you can customize settings for copying, faxing, scanning, and printing. Tip: In general, you should select all your print settings from the printer driver, since they override Setup menu settings.
Page 71: Menu Descriptions
To go back a level, press the ✽ asterisk mark appears next to the selected value. You can select the following settings from the Setup menu. Setup submenu Printer settings Host I/F Settings Fax Settings (CX11NF) Copy Settings Scan Settings 4.
Page 72: Tray Menu
Press the button to select an item. Press the sample. Item Status Sheet Network Status Sheet (Information) C Toner M Toner Y Toner K Toner Photocon Total Pages Color Pages B&W Pages 1 Appears only when the network interface board is installed 2 Display only Tray Menu This menu lets you specify the size and type of paper you loaded in the MP tray and...
Page 73: Setup Menu
Item Settings MP Type Plain, SemiThk (Semi-thick), Letterhead, Recycled, Color, Trnsprncy (Transparency), Labels LC1 Type Plain, SemiThk (Semi-thick), Letterhead, Recycled, Color Setup Menu This menu lets you select various basic configuration settings and select the LCD screen language. Item Settings Lang (Display English, French, German, Language)
Page 74: Reset Menu
Item Settings LCD Contrast 0 to 15 Time Setting MM/DD/YY, HH/MM (CX11NF only) Date Format DD/MM/YY, MM/DD/YY, (CX11NF only) YY/MM/DD Reset Menu This menu lets you cancel printing and reset the printer settings. Item Clear Warning Clear All Warnings Reset Restart Unit Factory Settings Change toner C/M/Y/K...
Page 75: Usb Menu
USB Menu These settings control communication between the CX11N and the computer when they are connected using a USB interface. Some items may not appear unless corresponding devices are installed. Item USB I/F USB Speed After these settings are changed, the new settings don’t take effect until after a reset or after the power is turned off and on again, even though it is shown on the Status Sheet.
Page 76: Printing A Status Sheet
If options are installed correctly, they appear under If they are not listed, try reinstalling them and make sure they are securely connected. If you cannot print a status sheet, contact Epson as described on page 128. Using the Control Panel button, press the Setup button.
Page 77: Canceling Printing, Scanning, Or Copying
Canceling Printing, Scanning, or Copying You can cancel printing, scanning, or copying, using the Reset menu. Using the Cancel Button button is the quickest and easiest way to cancel printing, scanning, or Cancel copying. Press the button once to cancel the current job. Press and hold the button for more than three seconds to delete all jobs from memory, including jobs the CX11N is currently receiving or printing.
Page 78 Using the Control Panel...
Page 79: Maintenance
Maintenance This chapter describes the parts of the product, how to replace the toner cartridges and photoconductor, how to clean the CX11N, and how to order more toner. Identifying the Product Parts Auto Document Feeder (CX11NF only) Cover (CX11NF only) Cover C Cover B Option cover...
Page 80 Cover F Handle Cleaner cover Fuser Paper guides (MP tray) Maintenance Telephone interface connectors (CX11NF only) AC inlet Cover E USB connector Network interface connector Photoconductor access lever Photoconductor Cleaning knob access lever Toner cartridge...
Page 81: Consumable Replacement Messages
Consumable Replacement Messages When you see the following messages in the LCD screen or in the EPSON Status Monitor 3 window, you need to replace the indicated unit. You can continue printing for a short time after a message appears, but Epson recommends early replacement to maintain print quality and extend the life of your product.
Page 82: Replacing A Toner Cartridge
Handling Precautions Always follow these precautions when replacing a toner cartridge: ■ Install a genuine Epson toner cartridge. Using a non-Epson toner cartridge may affect print quality. Other products may cause damage to your printer not covered by Epson’s warranty.
Page 83 Changing a Low Toner Cartridge 1. Make sure the CX11N is turned on, then press the The Setup light turns on and the LCD screen displays seconds, then changes to the Setup menu screen. 2. Use the button to select 3.
Page 84 3. Push up the lock lever on the right to unlock the toner cartridge. 4. Pull out the toner cartridge. 5. Remove the new toner cartridge from its package and gently shake it as shown below. Warning: Do not touch the toner. Keep the toner away from your eyes. If toner gets on your skin or clothes, wash it off with soap and water immediately.
Page 85 6. Hold the tag and gently pull the toner seal upward and remove it. 7. Insert the toner cartridge with the arrow mark facing you. Push it all the way into its slot, pushing on both sides evenly, until it stops securely. 8.
Page 86: Replacing The Photoconductor
9. Close cover A. 10. Check for toner messages on the LCD screen. If another toner cartridge needs to be replaced, you see another error message. Repeat steps 2 to 9 to replace the other cartridges. Replacing the Photoconductor Handling Precautions Always follow these precautions when replacing the photoconductor: ■...
Page 87 Removing and Replacing the Photoconductor 1. Make sure the CX11N is turned on. 2. Remove any paper loaded in the ADF (CX11NF only). 3. Slowly flip back the scanner until it stops. 4. Close the output tray extension. Replacing the Photoconductor...
Page 88 5. Lift up cover B. 6. Pull up the orange lever inside cover B. Maintenance...
Page 89 7. Lift out the photoconductor using its handle. 8. Remove the new photoconductor from its package and pull off the protective sheet. Caution: Do not touch the belt on the top of the photoconductor or the blue area; otherwise, print quality may decrease. Avoid exposing the photoconductor to light any longer than necessary.
Page 90 9. Hold the photoconductor by its handle and insert it into the slots marked with blue arrows inside the CX11N. Push it in until it clicks into place. 10. Flip down the orange lever, then close cover B. Maintenance...
Page 91: Cleaning The Cx11N
11. Slide out and flip open the output tray extension, if necessary. 12. Slowly push down the scanner to its original position. Cleaning the CX11N If the CX11N’s outer case is dirty or dusty, turn off the CX11N and clean it with a soft cloth moistened with mild detergent.
Page 92: Cleaning The Pickup Roller
Cleaning the Pickup Roller 1. Open the MP tray cover and remove any loaded paper. 2. Gently wipe the pickup roller inside the MP tray with a moistened cloth. Pickup roller Maintenance...
Page 93: Cleaning The Print Head
Cleaning the Print Head If there are white vertical lines, you will need to clean the print head. 1. Pull off the cleaner cover from the right side of the CX11N. 2. Open cover A. 3. Pull forward on the blue lever inside of the CX11N. Cleaning the CX11N...
Page 94 4. Grasp the blue cleaner slowly and move it out and in once. Note: Move the cleaner all the way out and in; otherwise, the CX11N may not be cleaned completely. 5. Push in the blue lever inside the CX11N. 6.
Page 95 Cleaning the Exposure Window and Document Table If you notice a decrease in scan or copy quality, clean the exposure window. You can use a soft dry cloth to clean the document table. Caution: Do not spray cleaning solution on the document table glass or the exposure window or you will damage the CX11N.
Page 96 Cleaning the ADF Pickup Rollers (CX11NF Only) If the Auto Document Feeder fails to feed paper, open the ADF cover on the left side. Then close the cover and wipe the rollers with a soft moist cloth to remove paper dust. Pickup rollers Maintenance...
Page 97: Ordering Parts Online
To order toner cartridges or a photoconductor online, click the button Order Online in the EPSON Status Monitor 3 window or in the printer driver Basic Settings window. You see the Order Online window: Then click the button. This opens your internet browser to Order Now/Find Dealer Epson’s web site.
Page 98 Standard Capacity Toner Cartridge (Cyan) Photoconductor Toner Recycle Program Save with the Epson Toner Recycle Program! Go to www.epson.com/recycle for program details and to print a free pre-addressed shipping label for recycling your old toner cartridges. Maintenance Product code 0187...
Page 99: Solving Problems
Solving Problems Your CX11N displays status and error messages on its LCD screen. This chapter tells you how to respond to these and troubleshoot other problems you may encounter. Status and Error Messages Not every message displayed on the LCD screen indicates a problem; some just inform you of the current CX11N status.
Page 100 You turned on the CX11NF without the fax module installed. Turn off the CX11NF, install the fax module, and turn it on again. If the error occurs again, contact Epson as described on page 128. The CX11N is ejecting paper after you pressed the x B&W Start or x Color Start button, then held down the x B&W Start or...
Page 101 You turned on the CX11NF with the ADF installed. Turn off the CX11NF, install the ADF, and turn it on again. If the error occurs again, contact Epson as described on page 128. Scanner Cover Open The ADF cover is open. Close the ADF cover.
Page 102: Printing Problems
• If the CX11N still doesn’t work, contact Epson as described on page 128. Press the x B&W Start or x Color Start button to switch the product to ready status.
Page 103: Print Quality Problems
• You may not be using the correct type of paper for the CX11N. For best results, use Epson paper. See page 12 for information on choosing paper types. • The paper path inside the product may be dusty. Print three pages containing only one character per page to clean the internal components.
Page 104: Miscellaneous Printing Problems
Miscellaneous Printing Problems Problem You cannot print in color The printout color differs when printed from different printers The color in your printout looks different from the screen colors Solving Problems Solution • If Black is selected as the Color setting in the printer driver, change the setting to Color.
Page 105: Scanning Problems
• Your CX11N may not work properly if you use a USB cable other than the one supplied by Epson. Use the USB cable that comes with your CX11N. • The product may not work properly when connected to the computer through more than one USB hub.
Page 106: Scan Quality Problems
Setup Guide. • For Windows users: Double-click the Scanners and Cameras icon in the Control Panel. Delete the CX11N icon and reinstall EPSON Scan as described in your Setup Guide. • Make sure your computer meets the system requirements on page 131 and for the software you are using.
Page 107 Problem Solution The image is • Make sure the document is flat against the document table. distorted or blurred • Do not move the document while scanning. • Change the Display Gamma setting for your output device, such as a monitor or the CX11N, in the Configuration window. •...
Page 108: Color Matching Problems
Problem Poor character recognition during OCR (optical character recognition) scanning The image is larger or smaller than the original Color Matching Problems Problem Colors on your monitor screen are different from those in the original image Printed colors are different from those in the original image Solving Problems Solution...
Page 109: Copying Problems
ADF Scanning Problems (CX11NF Only) Problem Solution You cannot scan • Select Office Mode or Professional Mode in EPSON Scan. using the Auto • Make sure ADF is selected as the Document Source setting in Document Feeder EPSON Scan. • If the Auto Document Feeder is open, close it and then try again.
Page 110 Problem Copies are blank, or images are missing or faded Completely blank pages are output ADF Copying Problems (CX11NF Only) Problem A blank copy is output Solving Problems Solution • The sealing tape may still be in the toner cartridge. Remove the toner cartridge, pull out the sealing tape, and reinstall the toner cartridge as described on page 82.
Page 111: Paper Handling Problems
Paper Handling Problems If paper jams, see page 112. Problem Solution Paper does not feed • The paper guides may not be set correctly. Make sure the properly paper guides in all the cassettes are set in the correct paper size positions.
Page 112: Clearing Jammed Paper
If paper becomes jammed, the Print light turns off and the red Error light turns on. The LCD panel and EPSON Status Monitor 3 display error messages that indicate the cover area affecting the paper jam. See the corresponding sections here for the cover letter indicated in the error messages.
Page 113 Removing Jams From Cover C Note: Before lifting up the scanner, make sure that the document cover is closed. 1. Flip back the scanner. Warning: Do not touch the lever under the scanner or the document cover may fall down, damaging the CX11N and causing injury.
Page 114 2. Open cover C. 3. Lift up the two green levers on the fuser to unlock the guide. Solving Problems...
Page 115 4. Flip up the guide using the green tab and gently pull out any sheets of paper. Be careful not to tear the jammed paper. Warning: Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas. If you have been using the CX11N, the fuser and surrounding areas may be very hot.
Page 116 Removing Jams From Cover E 1. Open cover E on the back of the CX11N. 2. Gently pull out any paper with both hands. Be careful not to tear the jammed paper. 3. Close cover E. Solving Problems...
Page 117 Removing Jams From Cover F Note: Before raising the scanner, make sure the document cover is closed. 1. Flip back the scanner. Warning: Do not touch the lever under the scanner or the document cover may fall down, damaging the CX11N and causing injury. Don’t touch Clearing Jammed Paper...
Page 118 2. Open cover C, then pull up the two green levers on the fuser to unlock the guide. 3. Open cover E on the back, then open cover F. Solving Problems...
Page 119 4. Gently pull out paper with both hands. Be careful not to tear the jammed paper. 5. Close cover F and cover E. 6. Push down the two green levers on the fuser, then close cover C. 7. Lower the scanner to its original position. Clearing Jammed Paper...
Page 120 Removing Jams From the MP Tray 1. Open the MP tray cover and remove any loaded paper. 2. Gently pull out any sheets of paper that have fed part way into the product. 3. Reload the paper and close the MP tray cover. Solving Problems...
Page 121 4. Open and close cover A to clear the error message. Removing Jams From the Optional Paper Cassette and Cover G 1. Pull out the paper cassette from the optional paper cassette. Clearing Jammed Paper...
Page 122 2. If you find any jammed paper inside, gently pull it out. 3. Push in the paper cassette. If the jammed paper is not visible inside the optional paper cassette, or to check if there is any jammed paper inside cover G, go to step 4. 4.
Page 123 5. Gently pull out any paper with both hands. Be careful not to tear the jammed paper. 6. Close cover G. Removing Jammed Transparencies From the MP Tray 1. Open the MP tray cover and remove all the loaded transparencies. Clearing Jammed Paper...
Page 124 2. Open cover E on the back and gently pull out any transparencies with both hands. Be careful not to tear the jammed transparency. 3. Close cover E. 4. Reload transparencies into the MP tray. Solving Problems...
Page 125 5. Open and close cover A to clear the error message. Removing Jams From the Auto Document Feeder 1. Open the Auto Document Feeder cover. 2. Gently pull out any paper with both hands. Be careful not to tear the jammed paper.
Page 126 3. Roll the knob counterclockwise to help remove any jammed paper. 4. Close the Auto Document Feeder cover. Solving Problems...
Page 127: Printing A Status Sheet
If options are installed correctly, they appear under If they are not listed, try reinstalling them or securely connecting them to the CX11N. If you cannot print a status sheet, contact Epson as described on page 128. is selected, then press the is selected, then press the...
Page 128: Where To Get Help
Where To Get Help Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table. Service World Wide Web Automated Telephone Services To speak to a technical support representative, dial: ■...
Page 129: Other Software Technical Support
You can purchase genuine Epson toner cartridges and paper from an authorized Epson reseller. To find the nearest reseller, please call 800-GO-EPSON (800-463-7766). To purchase online, visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for reseller referral.
Page 130 Solving Problems...
Page 131: Notices
Notices This chapter describes the system requirements for your computer when using the AcuLaser CX11N/CX11NF, important safety information, regulatory notices, and your warranty. System Requirements Windows ® ■ A Microsoft Windows compatible PC with a Pentium recommended) ■ Microsoft Windows 98SE, Windows Me, Windows 2000, or Windows XP ■...
Page 132: Important Safety Instructions
Important Safety Instructions WARNING: The cords included with this product contain chemicals, including lead, known to the State of California to cause birth defects or other reproductive harm. Wash hands after handling. (Posted in accordance with Proposition 65 in Cal. Health & Safety Code §...
Page 133 ■ Avoid using outlets that other appliances are plugged into. ■ Use the type of power source indicated on the label. If you are not sure of the type of power available, consult your dealer or local power company. ■ If you are unable to insert the plug into the outlet, contact a qualified electrician.
Page 134 ■ Never spill liquid of any kind on the CX11N. ■ Except as specifically explained in the documentation, do not attempt to service this product yourself. Opening or removing those covers that are marked Do Not Remove may expose you to dangerous voltage points or other risks.
Page 135: Ozone Safety Information
The recommended exposure limit for ozone is 0.1 parts per million (ppm) expressed as an average time-weighted concentration over an eight (8) hour period. The Epson CX11N laser printer generates less than 0.1 ppm for eight (8) hours of continuous printing. Important Safety Instructions...
Page 136: Restrictions On Copying
Minimizing the Risk To minimize the risk of exposure to ozone, avoid the following conditions: ■ Use of multiple laser printers in a confined area ■ Operation in conditions of extremely low humidity ■ Poor room ventilation ■ Long, continuous printing together with any of the above CX11N Location The CX11N should be located so that the exhaust gases and heat generated are: ■...
Page 137: Fcc Compliance Statement
7. If trouble is experienced with this equipment Model EU-96, for repair or warranty information, please contact Epson America, Inc. 800-556-6025. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 138: Declaration Of Conformity
In order to program this information into your fax machine, you should use the FAX Recipient Registration Tool (EPSON Speed Dial Utility). 10. According to the FCC’s electrical safety advisory, we recommend that you may install an AC surge arrestor in the AC outlet to which this equipment is connected.
Page 139: Epson America, Inc. Limited Warranty
Epson authorized repair center, or to exchange the product. In the case of service at an authorized repair center, Epson will arrange and pay for shipping to and from the repair location. In the case of an exchange of the defective unit, Epson will ship a replacement product to you, freight prepaid, so long as you use an address in the U.S.
Page 140 Epson, e.g., dealer or user-added boards or components. Epson is not responsible for warranty service should the Epson label or logo or the rating label or serial number be removed or should the product fail to be properly maintained or fail to function properly as a result of...
Page 141: Index
Index Accessories ... 128 Cable, printer ... 131 Canceling copying ... 77 printing ... 77 printing (Macintosh) ... 26, 33 printing (Windows) ... 32 scanning ... 77 CDRH regulations label ... 135 Cleaning ADF pickup roller ... 96 exposure window ... 95 pickup roller ...
Page 142 ...54 previewing ...51 resolution ...50 scan area ...51 scan size ...59 settings ...46 to 65 Epson Status Monitor 3 about (Macintosh) ...30 about (Windows) ...29 printer status (Macintosh) ...32 printer status (Windows) ...30 Error messages ...99 Face-down tray ...11 FCC compliance statement ...137...
Page 143 Printer status (Windows) ...30 Printing canceling ...77 canceling (Macintosh) ...33 canceling (Windows) ...32 controlling ...26 Epson Status Monitor ...29 in Macintosh ... 23 to 28 in Windows ... 19 to 23 problems ...102 Problems color matching ...108 copy quality ...109 copying ...109...
Page 144 Restrictions on copying ...136 RGB color ...38 Safety information ...132 Scanning canceling ...77 control panel ...65 EPSON Scan ...43 to 65 file save settings ...63 image settings ...56 mode ...43 problems ...105 Scanning mode, selecting ...65 Setting originals ...14 to 17 Setup menu about ...70...

This manual is also suitable for:

Aculaser cx11n

Epson AcuLaser CX11NF Basic Manual

Table of Contents

1 Introduction

2 Handling Paper and Originals

3 Printing

4 Copying

5 Scanning

Selecting Epson Scan Settings

6 Using the Control Panel

7 Maintenance

8 Solving Problems

9 Notices

Index

Quick Links

Chapters

Related Manuals for Epson AcuLaser CX11NF

Summary of Contents for Epson AcuLaser CX11NF

This manual is also suitable for:

Table of Contents