Troubleshooting Tips - GE CGP350 Owner's Manual

Before you call for service...
Troubleshooting Tips
gave time and money! Review the charts on these pages
first and you may not need to coil for service.
Possible Causes What To Do
Burners have yellow or The combustion quality of
yeflow-tipped flames burner flames needs to be
determined visually.
. Usethe illustrations below to determine if your burner
flames are normal. If burner flames look like A, call for
service. Normal burner flames should look like B or C,
depending on the type of gas you use.With LPgas, some
yellow tipping on outer cones is normal.
A-Yellow flames B-Yellow tips C-Soft blue flames
Call for service on outer cones Normal for natural
Normal for LPgas gas
Control knobs Knob isn't pushed down. . To turn from the OFF position, push the knob down
will not turn and then turn.
Burners do Plug on cooktop is not . Hake sure electrical plug is plugged into a live, properly
not light completely inserted in the grounded outlet.
electrical outlet
Gas supply not connected . Seethe Installation Instructions that came with your
or turned on. cooktop.
A fuse in your home may be • Replacethe fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Burner parts not replaced . Seethe Care and cleaning of the cooktop section.
correctly.
The electrodes under the • Seethe Core and cleaning of the cooktop section.
burners are soiled.
The white ceramic electrodes • Seethe Core and cleaning of the cooktop section.
are not securely seated under
the burners.
Cooktop is locked. • Unlockthe cooktop. See the Using the cooktop
burners section.
The igniter hole (on some . Seethe Core and cleaning of the cooktop section.
models) is plugged.
Ticking soundof Control knob is still . Turn the knob out of the LITE position to the desired
igniter persists after in the LITE position, setting.
burner lights
Turn the burner off and relight. If ticking is still
present, call for service.
Burner flames very
large or yellow
Improper air to gas ratio.
. If cooktop is connected to LP gas, check all steps
in the Installation Instructions that came with
your cooktop.
Cooktop makessound The cooktop is locked
when a control knob ion some models).
is turned on
. Turn the control lock knob to UNLOCKED.
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