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•
A description of any action(s) already taken to resolve the problem (for example,
changing mode switches or rebooting the unit)
•
The serial and revision numbers of all involved Enterasys Networks products in the
network
•
A description of your network environment (for example, layout or cable type)
•
Network load and frame size at the time of trouble (if known)
•
The device history (for example, have you returned the device before or is this a
recurring problem)
•
Any previous Return Material Authorization (RMA) numbers
Mid-Span Power Hub User's Guide xiii
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