Gigabyte GS-R12P4G Service Manual
Gigabyte GS-R12P4G Service Manual

Gigabyte GS-R12P4G Service Manual

Dual lga2011 sockets motherboard for intel xeon series processors
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GS-R12P4G
GS-R12P8G
Dual LGA2011 sockets motherboard for Intel
Xeon
series processors
®
®
Service Guide
Rev. 1.0

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Summary of Contents for Gigabyte GS-R12P4G

  • Page 1 GS-R12P4G GS-R12P8G Dual LGA2011 sockets motherboard for Intel Xeon series processors ® ® Service Guide Rev. 1.0...
  • Page 2 GIGABYTE's prior written permission. Documentation Classifications In order to assist in the use of this product, GIGABYTE provides the following types of documentations:  For quick set-up of the product, read the Quick Installation Guide included with the product.
  • Page 3 Please note WHEN ORDERING SPARE PARTS, you should check the most up-to-date informationavailable on your regional web or channel. For whatever reason, if a part num- ber change is made,it will not be noted in the printed Service Guide. For GIGABYTE-AU- THORIZED SERVICEPROVIDERS, your GIGABYTE office may have a DIFFERENT part number code to thosegiven in the FRU list of this printed Service Guide.
  • Page 4: Table Of Contents

    DIMM Population Table ..................19 Installing the PCI Expansion Card ..............20 Installing the Hard Disk Drive ................. 21 2-7-1 GS-R12P4G Hard Disk Drive Installation ...............21 2-7-1 GS-R12P8G Hard Disk Drive Installation ...............22 Replacing the FAN Assemblly ................ 23 Replacing the Power Supply ................24 Chapter 3 System Appearance ..................25...
  • Page 5 (GC-BS16U2/for GS-R12P8G) ................. 37 J2/J3 Jumper Setting ....................38 Chapter 5 BIOS Setup ....................39 The Main Menu ....................41 Advanced Menu ..................... 43 5-2-1 PCI Configuration ....................44 5-2-2 Trusted Computing ....................45 5-2-3 CPU Configuration ....................46 5-2-3-1 CPU Power Management Configuration ..............49 5-2-4 Runtime Error Logging ...................50 5-2-5...
  • Page 6: Box Contents

    Box Contents GS-R12P4G/GS-R12P8G Driver CD • The box contents above are for reference only and the actual items shall depend on the product package you obtain. The box contents are subject to change without notice. • The motherboard image is for reference only.
  • Page 7: Safety, Care And Regulatory Information

    Safety, Care and Regulatory Information Important safety information Read and follow all instructions marked on the product and in the documentation before you operateyour sys- tem. Retain all safety and operating instructions for future use. • The product should be operated only from the type of power source indicated on the rating label.* If your computer has a voltage selector switch, make sure that the switch is in the proper position foryour area.
  • Page 8 Federal Communications Commission (FCC) Statement Warning This is a class A product. In a domestic environment this product may cause radiointerfer- enceIn which case the user may be required to take adequate measures. This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to Part 15 of the FCC Rules.
  • Page 9 WEEE Symbol Statement The symbol shown below is on the product or on its packaging, which indicates that this product must not be disposed of with other waste. Instead, the device should be taken to the waste collection centers for activation of the treatment, collection, recycling and disposal procedure. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.
  • Page 10: Chapter 1 Hardware Installation

    Chapter 1 Hardware Installation Installation Precautions The motherboard/system contain numerous delicate electronic circuits and components which can become damaged as a result of electrostatic discharge (ESD). Prior to installation, carefully read the service guide and follow these procedures: • Prior to installation, do not remove or break motherboard S/N (Serial Number) sticker or warranty sticker provided by your dealer.
  • Page 11: Product Specifications

    AST2300 supports 16MB VRAM Š ® Graphics Mass Storage 4 x 3.5” Hot-Swap SATA HDDs Š (GS-R12P4G) Support for Intel IRST SATA RAID 0, RAID 1, RAID 5, RAID 10 Š Mass Storage 8 x 2.5” Hot-Swap SATA HDDs Š (GS-R12P8G) Support for Intel IRST SATA RAID 0, RAID 1, RAID 5, RAID 10 Š...
  • Page 12 Š Dimension Electrical Fixed 1U PSU 600W 100-240VAC at 80 plus gold level Š Power Supply * GIGABYTE reserves the right to make any changes to the product specifications and product-related information without prior notice. Hardware Installation - 12 -...
  • Page 13: Chapter 2 System Hardware Installation

    Chapter 2 System Hardware Installation Pre-installation Instructions Perform the steps below before you open the server or before you remove or replaceany component. • Back up all important system and data files before performing any hardwareconfiguration. • Turn off the system and all the peripherals connected to it. • Locate the pin one of the CPU.
  • Page 14: Removing Chassis Cover

    Removing Chassis Cover Before you remove or install the system cover • Make sure the system is not turned on or connected to AC power. Follow these instructions to remove the system cover: Loosen and remove the thumbscrew securing the front chassis cover. Press the the indentation located at two sides of the cover.
  • Page 15: Removing And Installing The Fan Duct

    Removing and Installing the Fan Duct Follow these instructions to remove/install the fan duct: Lift up to remove the fan duct To install the fan duct, align the fan duct with the guiding groove. Push down the fan duct into chassis until its firmly seats - 15 - Hardware Installation...
  • Page 16: Installing The Cpu

    Installing the CPU Read the following guidelines before you begin to install the CPU: • Make sure that the motherboard supports the CPU. • Always turn off the computer and unplug the power cord from the power outlet before installing the CPU to prevent hardware damage.
  • Page 17: Installing The Heat Sink

    Installing the Heat Sink Follow these instructions to install the heat sinks: Apply thermal compound evenly on the top of the CPU. Remove the protective cover from the underside of the heat sink. Place the heat sink(s) on top of the CPU. Tighten the four positioning screws.
  • Page 18: Installing The Memory

    Installing the Memory Read the following guidelines before you begin to install the memory: • Make sure that the motherboard supports the memory. It is recommended that memory of the same capacity, brand, speed, and chips be used. • Always turn off the computer and unplug the power cord from the power outlet before installing the memory to prevent hardware damage.
  • Page 19: Installing A Memory

    2-5-2 Installing a Memory Before installing a memory module, make sure to turn off the computer and unplug the power cord from the power outlet to prevent damage to the memory module. Be sure to install DDR3 DIMMs on this motherboard. Follow these instructions to install the Memory: Insert the DIMM memory module vertically into the DIMM slot, and push it down.
  • Page 20: Installing The Pci Expansion Card

    Installing the PCI Expansion Card • Voltages can be present within the server whenever an AC power source is connected. This voltage is present even when the main power switch is in the off position. Ensure that the system is powered-down and all power sources have been disconnected from the server prior to installing a PCI card.
  • Page 21: Installing The Hard Disk Drive

    • The tray will not fit back into the bay if inserted incorrectly. • Make sure that the HDD is connected to the HDD connector on the backplane. 2-7-1 GS-R12P4G Hard Disk Drive Installation Follow these instructions to install the Hard disk drive: Press the release button.
  • Page 22: Gs-R12P8G Hard Disk Drive Installation

    2-7-1 GS-R12P8G Hard Disk Drive Installation Follow these instructions to install the Hard disk drive: Press the release button. Pull the locking lever to remove the HDD tray. Slide hard disk into blank. Secure the hard drive to the tray with four (4) screws as shown. Do not over tighten thescrews. Slide the blank into the bay until it locks into place.
  • Page 23: Replacing The Fan Assemblly

    Replacing the FAN Assemblly Follow these instructions to replace the fan assembly: Lift up the fan assembly from the chassis. Reverse the previous step to install the replacement fan assembly. - 23 - Hardware Installation...
  • Page 24: Replacing The Power Supply

    Replacing the Power Supply Follow these instructions to replace the power supply: Disconnect the three power cables. Remove the four screws securing on the power supply. Lift the power supply out of the chassis in the direction of the arrow. Insert the replacement power supply firmly into the chassis.
  • Page 25: Chapter 3 System Appearance

    Chapter 3 System Appearance Front View GS-R12P4G Decription HDD bays Front Panel LEDs and buttons Front USB 2.0 ports GS-R12P8G Decription HDD bays Front Panel LEDs and buttons Front USB 2.0 ports • Please Go to Chapter 3-3 Front Panel LED and Buttons for detail description of function LEDs.
  • Page 26: Rear View

    Rear View Decription Power cord Serial port VGA port RJ-45 LAN ports #3 (top)/#4 (buttom) RJ-45 LAN ports #1 (Share NIC/right)/#2 (left) USB 2.0 ports Server management LAN port ID switch button Low-profile riser card bay Hardware Installation - 26 -...
  • Page 27: Front Panel Led And Buttons

    Front Panel LED and Buttons No. Name Color Status Description HDD locate Green Blink HDD access Amber HDD fault HDD Status Green/ Blink HDD rebuilding Amber • No HDD access • No HDD fault Green System has power applied to itor ACPI S0 state Green Blink System is in ACPI S1 state (sleep mode)
  • Page 28 Critical condition. May indicate the following: • Power module failure • System fan failure • Power supply voltage issue • System temperature/voltage issue Amber Non-critical condition. May indicate the following: System • Redundant fan failure • Redundant power module failure Status LED •...
  • Page 29: Rear System Lan Leds

    Rear System LAN LEDs No. Name Color Status Description Linking at 1 Gbps data rate Yellow Blink Identify at 1 Gbps data rate Connection/ Linking at 100 Mbps data rate Speed LED Green Blink Identify at 100 Mbps data rate Linking at 10 Mbps data rate Green Blink...
  • Page 30: Hard Disk Drive Leds

    Hard Disk Drive LEDs Description Multi Color LEDs LED Active LED Active Green Amber HDD Access Blink HDD Locate HDD Failure HDD connected and rebuilding data Blink Blink (Alternative) Reserve Hardware Installation - 30 -...
  • Page 31: Chapter 4 Motherboard Components

    Chapter 4 Motherboard Components GA-7PESH4 Motherboard Components 49 50 - 31 - Hardware Installation...
  • Page 32 Item Code Description USB_A1 Type A USB connector ATX1 24 pin power connector P12V_AUX2 8 pin power connector PWR_DET1 PMBus connector CPU1_FAN CPU1 fan cable connector DDR3_P1_E0 Channel 1 slot 0 (for secondary CPU) DDR3_P1_E1 Channel 1 slot 1 (for secondary CPU) DDR3_P1_F0 Channel 2 slot 0 (for secondary CPU) DDR3_P1_F1...
  • Page 33 PASSWORD1 Skip supervisor paswword jumper SSB_ME1 ME recovery jumper CLR_CMOS1 Clear CMOS jumper FLASH_DP1 Flash descriptor security jumper S3_MASK S3 Power On Select Jumper TPM_1 TPM module connector SATA_SGPIO1 SATA SGPIO header SSB_BIOS1 BIOS ROM PCIE_1 PCI-E slot 1 (x16 slot) PCI - E slot 2 (x16 slot /Running at x8;...
  • Page 34: Jumper Setting

    Jumper Setting Jumper Code Jumper Setting 1-2 Close: Normal operation (Default setting) CLR_CMOS1 (Clearing CMOS Jumper) 2-3 Close: Clear CMOS data PASSWORD1 1-2 Close: Normal operation (Default setting) (Skip Supervisor 2-3 Close: Skip supervisor password. Password Jumper) BMC_FRB1 1-2 Close: Normal operation (Default setting) (Force to Stop FRB3 2-3 Close: Force to Stop FRB3 Timer Timer Jumper)
  • Page 35 Jumper Code Jumper Setting 1-2 Close: Normal operation (Default setting) BIOS_RVCR1 (BIOS Recovery Jumper) 2-3 Close: BIOS recovery mode. SSB_ME1 1-2 Close: Normal operation. (Default setting) (ME enable/ 2-3 Close: ME recovery mode (S/W). disable Jumper) 1-2 Close: Flash Descriptor Security Overridden FLASH_DP1 (Flash Descriptor 2-3 Close: Flash Descriptor Security in effect.
  • Page 36: Back Plane Boad

    Back Plane Boad (GC-BS14U2/for GS-R12P4G) Item Code Description FAN1 System fan connector #1 FAN2 System fan connector #2 FAN3 System fan connector #3 FAN4 System fan connector #4 FAN5 System fan connector #5 FAN6 System fan connector #6 FAN7 System fan connector #7...
  • Page 37: (Gc-Bs16U2/For Gs-R12P8G)

    (GC-BS16U2/for GS-R12P8G) 23 21 Item Code Description FAN1 System fan connector #1 FAN2 System fan connector #2 FAN3 System fan connector #3 FAN4 System fan connector #4 FAN5 System fan connector #5 FAN6 System fan connector #6 FAN7 System fan connector #7 FAN8 System fan connector #8 FAN9...
  • Page 38: J2/J3 Jumper Setting

    J2/J3 Jumper Setting LSI, SCU 2-3 Close 2-3 Close SATA 2-3 Close 1-2 Close Hardware Installation - 38 -...
  • Page 39: Chapter 5 Bios Setup

    Chapter 5 BIOS Setup BIOS (Basic Input and Output System) records hardware parameters of the system in the EFI on the moth- erboard. Its major functions include conducting the Power-On Self-Test (POST) during system startup, saving system parameters and loading operating system, etc. BIOS includes a BIOS Setup program that allows the user to modify basic system configuration settings or to activate certain system features.
  • Page 40: Server Management

     Main This setup page includes all the items in standard compatible BIOS.  Advanced This setup page includes all the items of AMI BIOS special enhanced features. (ex: Auto detect fan and temperature status, automatically configure hard disk parameters.) ...
  • Page 41: The Main Menu

    The Main Menu Once you enter the BIOS Setup program, the Main Menu (as shown below) appears on the screen. Use arrow keys to move among the items and press <Enter> to accept or enter other sub-menu. Main Menu Help The on-screen description of a highlighted setup option is displayed on the bottom line of the Main Menu.
  • Page 42 BIOS Information BIOS Version Display version number of the BIOS setup utility. Memory Information Total Memory Determines how much total memory is present during the POST. System Date Set the date following the weekday-month-day- year format. System Time Set the system time following the hour-minute- second format. Access Level Display the current accessing level information.
  • Page 43: Advanced Menu

    Advanced Menu The Advanced menu display submenu options for configuring the function of various hardware components. Select a submenu item, then press Enter to access the related submenu screen. - 43 - BIOS Setup...
  • Page 44: Pci Configuration

    5-2-1 PCI Configuration PCI Express Slot 1/2/3/4/5 I/O ROM When enabled, This setting will initialize the device expansion ROM for the related PCI-E slot. Options available: Enabled/Disabled. Default setting is Enabled. Onboard LAN1/2 Controller Enable/Disable Onboard LAN controller . Options available: Enabled/Disabled. Default setting is Enabled. LAN1/2 Option ROM Enable/Disable onboard LAN1 device and initialize device expansion ROM.
  • Page 45: Trusted Computing

    5-2-2 Trusted Computing TPM Support Select Enabled to activate TPM support feature. Options available: Enabled/Disabled. Default setting is Enabled. TPM State (Note) Select Enabled to activate TPM State function. Options available: Enabled/Disabled. Default setting is Enabled. Pending Operation (Note) Determine the action when operation is pending. Options available: None.
  • Page 46: Cpu Configuration

    5-2-3 CPU Configuration BIOS Setup - 46 -...
  • Page 47 Socket 0/1 Information CPU Signature Displays the processor ID information. Microcode Patch Display Microcode patch information. Max CPU Speed Display the maximum processor speed. Min CPU Speed Display the minimum processor speed. Processor Cores Display the information of the processor core. Intel HT Technology Display Intel Hyper Threading Technology function support information.
  • Page 48: Intel Virtualization Technology

    L3 Cache Display the total L2 cache memory of the installed processor in megabytes. This item appears when the installed processor supports L3 . CPU Speed Display the current installed CPU speed. 64-bit Display the supported infprmation of installed CPU. Hyper-threading The Intel Hyper Threading Technology allows a single processor to execute two or more separate threads concurrently.
  • Page 49: Cpu Power Management Configuration

    5-2-3-1 CPU Power Management Configuration CPU Power Management Configuration Power Technology Configure the power management features. Options available: Disable/Energy Efficient/Custom. Default setting is Custom. EIST (Enhanced Intel SpeedStep Technology) Conventional Intel SpeedStep Technology switches both voltage and frequency in tandem between high and low levels in response to processor load. Options available: Enabled/Disabled.
  • Page 50: Runtime Error Logging

    5-2-4 Runtime Error Logging Runtime Error Logging Enable/Disable Runtime error logging support. Options available: Enabled/Disabled. Default setting is Disabled. BIOS Setup - 50 -...
  • Page 51: Sata Configuration

    5-2-5 SATA Configuration SATA Port 0/1/2/3/4/5 (Note) Displays the installed HDD devices information. SATA Mode Select the on chip SATA type. IDE Mode: When set to IDE, the SATA controller disables its RAID and AHCI functions and runs in the IDE emulation mode. This is not allowed to access RAID setup utility. RAID Mode: When set to RAID, the SATA controllerenables both its RAID and AHCI functions.
  • Page 52 5-2-6 Super IO Configuration BIOS Setup - 52 -...
  • Page 53: Super Io Configuration

    Super IO Configuration Serial Port 1/2 Configuration Serial Port When enabled allows you to configure the serial port settings. When set to Disabled, displays no configuration for the serial port. Options available: Enabled/Disabled. Default setting is Enabled. Device Settings Displays the Serial Port 1/2 base I/O addressand IRQ. Change Settings Change Serial Port 1/2 device settings.
  • Page 54: Serial Port Console Redirection

    5-2-7 Serial Port Console Redirection Console Redirection (Note) Select whether to enable console redirection for specified device. Console redirection enables users to manage the system from a remote location. Options available: Enabled/Disabled. Default setting is Disabled. Console Redirection Settings for COM1 and COM2 Press [Enter] to enter advanced meun for console redirection settings.
  • Page 55: Stop Bits

    Stop Bits Stop bits indicate the end of a serial data packet. (A start bit indicates the beginning). The standard setting is 1 stop bit. Communication with slow devices may require more than 1 stop bit. Options available: 1/2. Flow Control Flow control can prevent data loss from buffer overflow.
  • Page 56: Chipset Menu

    Chipset Menu The Chipset menu display submenu options for configuring the function of North Bridge and South Bridge. Select a submenu item, then press Enter to access the related submenu screen. BIOS Setup - 56 -...
  • Page 57: North Bridge Configuration

    5-3-1 North Bridge Configuration Compatibility RID Enable/Disable Compatibility RID function. Options available: Enabled/Disabled. Default setting is Enabled. Memory Configuration Total Memory Determines how much total memory is present during the POST. Current Memory Mode Displays the cuurent memory mode. Memory mode can be determined in Memory Mode item. Current Memory Speed Displays the cuurent memory speed.
  • Page 58 Numa Enable/Disable Non Uniform Memory Access (NUMA) function. Options available: Enabled/Disabled. Default setting is Enabled. Thermal Thortting Configure the Thermal Thortting. Options available: CLTT/OLTT/Disabled. Default setting is Disabled. DIMM Voltage Configure the DIMM voltage. Options available: Auto/ Force 1.5v/Force 1.35v. Default setting is Auto. Enforce DIMM To enforce POR function.
  • Page 59 5-3-1-1 IOH Configuration - 59 - BIOS Setup...
  • Page 60: Ioh Configuration

    IOH Configuration Intel(R) VT for Directed I/O Configuration VGA Priority Define the display device priority. Gen3 Equalization WA's Enable/DIsable the support for Gen3 Equalization Workaround. Options available: Enabled/Disabled. Default setting is Disabled. IOH 0 PCIe port Bifurcation Control PCIE Slot 1 Speed Select PCIe slot 1 speed. Options available: GEN1/GEN2/GEN3.
  • Page 61: Dimm Information

    5-3-1-2 DIMM Information DIMM Information: DIMM Group: CPU Socket 0/1 DIMM Information CPU Socket 0: DDR3_P0_A0/DDR3_P0_A1/DDR3_P0_B0/DDR3_P0_B1/DDR3_P0_C0/DDR3_P0_C1 Status The size of memory installed on each of the DDR3 slots. CPU Socket 1: DDR3_P0_E0/DDR3_P0_E1/DDR3_P0_F0/DDR3_P0_F1/DDR3_P0_F0/DDR3_P0_F1 Status The size of memory installed on each of the DDR3 slots. - 61 - BIOS Setup...
  • Page 62: South Bridge Configuration

    5-3-2 South Bridge Configuration PCH Information: Name/Stepping Information Displays the name and stepping information of the south bridge. SB Chipset Configuration PCH Compatibility RID Enable/Disable PCH Compatibility RID support. Options available: Enabled/Disabled. Default setting is Disabled. Restore on AC Power Loss (Note) Defines the power state to resume to after a sys- tem shutdown that is due to an interruption in AC power.
  • Page 63: Me Subsystem

    5-3-3 ME Subsystem Intel ME Subsystem Configuration ME Subsystem Enable/Disable ME Subsystem function. Options available: Enabled/Disabled. Default setting is Enabled. - 63 - BIOS Setup...
  • Page 64: Security Menu

    Security Menu The Security menu allows you to safeguard and protect the system from unauthorized use by setting up ac- cess passwords. There are two types of passwords that you can set: • Administrator Password Entering this password will allow the user to access and change all settings in the Setup Utility. •...
  • Page 65: Server Management Menu

    Server Management Menu System Information Displays basic system ID information, as well as BIOS version. Press Enter to access the related sub- menu. BMC LAN Configuration BMC LAN Configuration. Press Enter to access the related submenu. System Event Log Press Enter to access the related system event log. Select NCSI and Dedicated LAN Switch NCSI and dedicated LAN and send KCS command.
  • Page 66 5-5-1 System Information The System Management submenu is a simple display page for basic system ID information, as well as Sys- tem product information. Items on this window are non-configurable. BIOS Setup - 66 -...
  • Page 67: Bmc Lan Configuration

    5-5-2 BMC LAN Configuration Channel 1 Configuration Source Select to configure LAN channel parameters statically or dynamically (DHCP). Do nothing option will not modify any BMC network parameters during BIOS phase. Options available: Static/Dynamic/Do Nothing. Default setting is Do Nothing. - 67 - BIOS Setup...
  • Page 68: Boot Option Menu

    Boot Option Menu The Boot menu allows you to set the drive priority during system boot-up. BIOS setup will display an error message if the legacy drive(s) specified is not bootable. Boot Priority Order Boot Option Press [Enter] to configure the boot priority. By default, the server searches for boot devices in the following secquence: UEFI device.
  • Page 69: Boot Manager

    Boot Manager The Boot manager menu allows you to specify the boot-up drive. BIOS setup will display an error message if the legacy drive(s) specified is not bootable. Boot Override UEFI: Built-in EFI Shell Press Enter to configure the device as the boot-up drive. - 69 - BIOS Setup...
  • Page 70: Exit Menu

    Exit Menu The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Save Changes and Exit Saves changes made and close the BIOS setup. Options available: Yes/No. Discard Changes and Exit Discards changes made and close the BIOS setup.
  • Page 71 Load User Default Values Loads the user default settings for all BIOS setup parameters. Options available: Yes/No. - 71 - BIOS Setup...
  • Page 72: Bios Beep Codes

    BIOS Beep Codes 5-9-1 PEI Beep Codes # of Beeps Description Memory not Installed. Memory was installed twice (InstallPeiMemory routine in PEI Core called twice) Recovery started DXEIPL was not found DXE Core Firmware Volume was not found Recovery failed S3 Resume failed Reset PPI is not available 5-9-2 DXE Beep Codes...
  • Page 73: Bios Recovery Instruction

    5-10 BIOS Recovery Instruction The system has an embedded recovery technique. In the event that the BIOS becomes corrupt the boot block can be used to restore the BIOS to a working state. To restore your BIOS, please follow the instructions listed below: Recovery Instruction: Change xxx.ROM to amiboot.rom.
  • Page 74 BIOS updated. BIOS Setup - 74 -...

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