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CHAPTER 17
374
Troubleshooting
Note: If the animation file was originally recorded with an audio track, you may find that the audio track is choppy
after selecting the synchronize with project option. The best solution is to separate the animation file and audio so
they can be used as two distinct objects in the project.
Troubleshooting application distortion when
recording
Application distortion can occur with certain combinations of Windows and video cards. The problem can be
solved by setting the hardware acceleration on your computer to None. You can change this setting in the
following location: Start Menu > Settings > Control Panel > Display > Settings > Advanced > Troubleshoot.
Important: Turning off the hardware acceleration may turn off the display in some computers.
Troubleshooting capturing while recording a web
application
When you capture a web-based application or a website from a browser, sometimes the slide does not have the
correct image.
Whenever you capture a screen, you must listen to the shutter sound. When the shutter sound occurs, it indicates
that Adobe Captivate has successfully taken the screenshot. When you are capturing from a website or a web-
based application and you have to click on several links, you will hear the shutter sound on every click. After you
click a link and a new page is loaded, wait for the page to load completely. After the page is fully loaded, you will
hear the shutter sound of Adobe Captivate. In case you do not hear the shutter sound when the page is fully loaded,
press the Print Scrn key, which will take the screenshot manually. It is recommended that you use Internet
Explorer as the browser when capturing a website or a web- based application. Following these simple guidelines
will enable you to achieve the best results.
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Table of Contents
Troubleshooting
