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Technical Support and Warranty
QUESTIONS? SIIG's Online Support has answers! Simply visit our web site at www.siig.com and click Support. Our online
support database is updated daily with new drivers and solutions. Answers to your questions could be just a few clicks away.
You can also submit questions online and a technical support analysts will promptly respond.
SIIG offers a 5-year manufacturer warranty with this product. Please see our web site for more warranty details. If you
encounter any problems with this product, please follow the procedures below.
A) If it is within the store's return policy period, please return the product to the store where you purchased from.
B) If your purchase has passed the store's return policy period, please follow these steps to have the product repaired or
replaced.
Step 1: Submit your RMA request.
Go to www.siig.com, click Support, then click RMA to submit an request to SIIG RMA. If the product is determined to be
defective, an RMA number will be issued.
Step 2: After obtaining an RMA number, ship the product.
• Properly pack the product for shipping. All software, cable(s) and any other accessories that came with the original package
must be included.
• Clearly write your RMA number on the top of the returned package. SIIG will refuse to accept any shipping package, and will
not be responsible for a product returned without an RMA number posted on the outside of the shipping carton.
• You are responsible for the cost of shipping. Ship the product to the following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #: ________________
• SIIG will ship the repaired or replaced product via Ground in the U.S. and International Economy outside of the U.S. at no cost
to the customer.
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