Troubleshooting Topics - LaCie 5big Thunderbolt™ Series User Manual

TROUBLESHOOTING TOPICS

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from www.lacie.com/support/. Select your product, then click the "Troubleshooting" tab.
Problem: The front LED is solid red.
Fan malfunction. Log in to LaCie
Problem: One or more of the rear disk LEDs isn't on.
Is a compatible disk installed in the disk tray corresponding to that LED?
The LED turns on only if a compatible disk has been installed. For compatibility information, refer to
Does the installed compatible disk fail to mount on your desktop?
This could indicate disk failure. If the disk was purchased from LaCie, log in to LaCie
create a support ticket for warranty service.
Problem: I'm receiving file transfer error messages and/or Time Machine does
not work.
Did you get an "Error -50" message while copying to the storage?
When copying files or folders from a computer to a FAT 32 volume, certain characters cannot be copied. These
characters include, but are not limited to:
? < > / \ :
Since it does not offer optimal performance, LaCie does not recommend using the FAT 32 file system with your
product. Additionally, Time Machine is only compatible with disks formatted in HFS+ or HFS+ (Journaled).
Reformat the drive for Time Machine compatibility.
Problem: I got an error message telling me that the drive has been
disconnected.
Did it happen when the computer was coming out of sleep mode?
Simply ignore this message. The drive will remount to the desktop. LaCie drives conserve power by spinning
down when you set your computer to sleep mode, and when the computer is awoken from sleep, it may not give
the drive enough time to spin-up from its sleep mode.
LaCie 5big Thunderbolt™ Series User Manual
technical support and create a support ticket for warranty service.
Install Disks.
technical support and
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