Purging Closed Issues; Purging Closed Issues Manually; Purging Closed Issues On A Schedule - McAfee EPOCDE-AA-BA - ePolicy Orchestrator - PC Product Manual

Task
Deleting issues
Editing issues
Exporting the list
of issues
Viewing issue
details

Purging closed issues

These tasks purge closed issues from the database. Purging closed issues deletes them permanently.
Purging a closed ticketing issue deletes the issue, but the associated ticket remains in the ticketing
server database.
Tasks
• Purging closed issues manually on page 295
Periodically purging closed issues from the database keeps it from getting too full.
• Purging closed issues on a schedule on page 295
You can schedule a task to periodically purge the database of closed issues. This keeps the
database smaller.

Purging closed issues manually

Periodically purging closed issues from the database keeps it from getting too full.
Task
For option definitions, click ? in the interface.
1 Click Menu | Automation | Issues, then click Actions | Purge.
In the Purge dialog box, type a number, then select a time unit.
2
Click OK to purge closed issues older than the specified date.
3

Purging closed issues on a schedule

You can schedule a task to periodically purge the database of closed issues. This keeps the database
smaller.
Do this...
1 Select the checkbox next to each issue you want to delete, then click Delete.
2 Click OK in the Action to delete the selected issues.
1 Select the checkbox next to an issue, then click Edit.
2 Edit the issue as needed.
3 Click Save.
Editing an issue breaks the issue-ticket connection.
Click Actions | Export Table. Opens the Export page. From the Export page you can
specify the format of files to be exported, as well as how they are packaged
(For example, in a zip file), and what to do with the files (For example, Email
them as an attachment).
Click an issue.
The Issue Details page appears. This page shows all of the settings for the issue
as well as the Issues Activity Log.
This function affects all closed issues; not just those in the current view.
McAfee
Managing Issues and Tickets
® ®
ePolicy Orchestrator 4.6.0 Software Product Guide
Purging closed issues
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