Registering And Mapping A Ticketing Server - McAfee EPOCDE-AA-BA - ePolicy Orchestrator - PC Product Manual

Task
1 Copy the following required files to the \Server\bin folder of your ePolicy Orchestrator software
installation. For example, C:\Program Files\McAfee\ePolicy Orchestrator\Server\bin.
Remedy API Version
Remedy 5.1
Remedy 7.0
2 Copy the following required files to the Server\common\lib folder of your ePolicy Orchestrator
installation. For example, C:\Program Files\McAfee\ePolicy Orchestrator\Server\common\lib.
Remedy API Version
Remedy 5.1
Remedy 7.0
Installing the ticketing server extensions
You must install the ticketing server extensions before you can integrate them into the ePolicy
Orchestrator ticketing system.
Task
For option definitions, click ? in the interface.
Click Menu | Software | Extensions, then click Install Extension.
1
Browse to the InstallDir\ePolicy Orchestrator\Installer\Core\Extensions folder and select
2
the desired extension (zip) file.
Extensions for BMC Remedy 6.3 and 7.0, and Hewlett-Packard Openview Service Desk versions 4.5
and 5.1 are included with ePolicy Orchestrator.
Click OK.
3

Registering and mapping a ticketing server

Use these tasks to register and map a ticketing server. You must complete these tasks before tickets
can be added to issues. Only one registered ticketing server can exist at a time.
Required Files
• arapi51.dll
• arjni51.dll
• arrpc51.dll
• arutl51.dll
• arapi70.dll
• arjni70.dll
• arrpc70.dll
• arutiljni70.dll • icuuc32.dll
• arutl70.dll
® ®
McAfee ePolicy Orchestrator
Managing Issues and Tickets
Working with ticketing servers
• arxmlutil70.dll
• icudt32.dll
• icuin32.dll
Required Files
• arapi51.jar
• arutil51.jar
• arapi70.jar
• arutil70.jar
4.6.0 Software Product Guide
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