Typical Issues Addressed By Logs - McAfee EPOLICY ORCHESTRATOR 4.0 - LOG FILES FOR Troubleshooting Manual

Troubleshooting with Log Files

Typical issues addressed by logs

Typical issues addressed by logs
Table 3 identifies the types of issues recorded in each ePolicy Orchestrator 4.0 log file.
Table 3: Typical issues and the log files to consult
For issues with...
Agent: in general; client communication tasks
Agent: installation; uninstallation
Agent: push
Agent: updating client, managed products
Agent: wake-up
Agent-server communication
Backward Compatibility for SQL (if installed during ePolicy
Orchestrator installation)
Client tasks: communication
Client tasks: scripts
Communication: client-server
Distributed repositories
Error: Apache web server
Error: Tomcat servlet container
Events, event update
Installation: ePolicy Orchestrator calls to background,
foundation, or other platforms and technologies
Installation: ePolicy Orchestrator custom actions
Installation: ePolicy Orchestrator
Interface: Issues arising after changes to...
License
Migration: from earlier version
Notifications
Plug-in files
Using Log Files for Troubleshooting in ePolicy Orchestrator 4.0
See these log files
AGENT_<SYSTEM>.LOG,
AGENT_<SYSTEM>_BACKUP.LOG
FRMINST_<SYSTEM>.LOG
EPOAPSVR.LOG
UPDATERUI_<SYSTEM>.LOG
EPOAPSVR.LOG
SERVER.LOG
SQL2K5bCINST.LOG
AGENT_<SYSTEM>.LOG
AGENT_<SYSTEM>_BACKUP.LOG
PRDMGR_<SYSTEM>.LOG
PRDMGR_<SYSTEM>_BACKUP.LOG
PRDMGR_<SYSTEM>.LOG
PRDMGR_<SYSTEM>_BACKUP.LOG, MCSCRIPT.LOG
AGENT_<SYSTEM>.LOG, SERVER.LOG,
SERVER_BACKUP.LOG
REPLICATION.LOG, EPOAPSVR.LOG, ORION.LOG
ERRORLOG.<CURRENT_DATETIME>
STDERR.LOG, JAKARTA_SERVICE_<DATE>.LOG,
LOCALHOST_ACCESS_LOG.<DATE>.TXT
EVENTPARSER.LOG, EVENTPARSER_BACKUP.LOG
CORE-INSTALL.LOG, ENV-CORE-INSTALL.LOG,
EPO-INSTALL.LOG, ENV-TOMCAT-INSTALL.LOG
EPO400COMMONSETUP.LOG
EPO400-INSTALL-MSI.LOG
ORION.LOG
LICENSING.LOG
MIGRATION.LOG, EPO400-INSTALL-MSI.LOG
ORION.LOG
PRDMGR_<SYSTEM>.LOG,
PRDMGR_<SYSTEM>_BACKUP.LOG
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