Managing Issues - McAfee EPOCDE-AA-BA - ePolicy Orchestrator - PC Product Manual

22 Managing Issues and Tickets
Working with issues
Use this... To do this...
Severity
Resolution
Assignee
11 Click Next.
12 Review the details for the response, then click Save.

Managing issues

You can add comments, assign, delete, edit, and view details of issues.
Task
For option definitions, click ? in the interface.
1 Click Menu | Automation | Issues,
2 Perform the tasks that you want.
Task
Adding comments
to issues
Adding tickets to
issues
Assigning issues
Display required
columns on
Issues page
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294 McAfee ePolicy Orchestrator
Assign a severity to the issue:
• Unknown
• Lowest
• Low
• Medium
• High
• Highest
Assign a resolution to the issue. The issue resolution can be assigned once the issue
is processed:
• None
• Fixed
• Waived
• Will not fix
Type the user name of the person assigned to the issue or choose them by clicking ....
Do this...
1 Select the checkbox next to each issue you want to comment, then click
Action | Add comment.
2 In the Add comment panel, type the comment you want to add to the selected
issues.
3 Click OK to add the comment.
Select the checkbox next to each issue you want to add ticket, then click Action
| Add ticket.
Select the checkbox next to each issue you want to assign, then click Assign to
user.
Click Actions | Choose Columns. Select columns of data to be displayed on the
Issues page.
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4.6.0 Software Product Guide