McAfee EPOCDE-AA-BA - ePolicy Orchestrator - PC Product Manual page 304

22 Managing Issues and Tickets
Working with ticketing servers
Task
1 In Windows, click Start | Control Panel | Administrative Tools, then double-click Services.
2 In the Name column, locate then double-click McAfee Policy Auditor Application Server.
3 Select the General tab.
Under Service status, click Stop.
4
The server is now stopped.
Copy the required files for your ticketing server, then repeat steps 1-3.
5
Under Service status, click Start.
6
The server is now running.
Copying the Hewlett-Packard Openview Service Desk files
Before you can use the Hewlett-Packard Openview Service Desk (Service Desk) 5.1 or 4.5 extension,
you must copy certain files. For information about these files, see your Service Desk documentation.
• Copy the required files to the Server\common\lib folder of your ePolicy Orchestrator software
installation.
For example, C:\Program Files\McAfee\ePolicy Orchestrator\Server\common\lib.
Copying the BMC Remedy Action Request System files
Before you can use BMC Remedy Action Request System (Remedy) extension, you must copy certain
files. For information about these files, see your Remedy documentation. The Remedy extension
includes support for the Remedy 6.3 and 7.0 servers.
You can use the Remedy 5.1 or 7.0 API files for the Remedy extension.
McAfee does not support an integration with the Remedy 5.1 server, but
the 5.1 API files will work for integrations with the Remedy 6.3 or 7.0
servers. The Remedy 6.3 API files are not supported.
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304 McAfee ePolicy Orchestrator
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4.6.0 Software Product Guide