Brady LOCKOUT PRO 3.0 Administrator's Manual page 21

The server is performing
correctly and the user is fully
registered, with appropriate
permission levels, and is
assigned to a group, yet is still
unable to log on to the server.
For User Connection/Access Problems on the Enterprise Server:
1 Verify that the network service is running.
2 Verify that the Network Address is correct.
3 Verify that the port settings are correct and that the port specified in the client
configuration file matches that port setting.
4 If these steps do not solve the problem, please contact technical support.
TM
LOCKOUT-PRO ENTERPRISE A
CLIENT-SIDE ERROR CONDITIONS/MESSAGES (Continued)
SERVER-SIDE TROUBLESHOOTING
' G
DMINISTRATOR S UIDE
1) Check the user's app.config
located in
c:\program files\brady\lockoutPro 3.0 folder
on the client machine, and verify the data in that
file is correct. (See "The full basic structure of
the app.config file is shown in Figure 2 below.
Users can check their settings from the
File>Connection Settings option on the main
menu. Note that the data in the app.config file is
case-sensitive, so be sure to warn users not to
modify the file." below for an example of the full
basic structure of the app.config file.)
2) The user's computer may be missing some
needed files, such as:
• MDAC 2.8
• .Net Framework 1.1 Version 1.4322
Check if the files are installed (by accessing the
Add/Remove Programs window from the
Control Panel) or, in the case of Windows 2000,
check the folder:
C:\windows\Microsoft.net\framework
Any missing files can be downloaded from
Microsoft's website.
file, which is
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