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Purchasing additional services
During and after the warranty period, you can purchase additional services,
such as support for IBM and non-IBM hardware, operating systems, and
application programs; network setup and configuration; upgraded or extended
hardware repair services; and custom installations. Service availability and
name might vary by country.
Enhanced PC support line
Enhanced PC Support is available for desktop and mobile IBM computers that
are not connected to a network. Technical support is provided for IBM
computers and IBM or non-IBM options, operating systems, and application
programs on the Supported Products list.
This service includes technical support for:
v Installing and configuring your out-of-warranty IBM computer
v Installing and configuring non-IBM options in IBM computers
v Using IBM operating systems in IBM and non-IBM computers
v Using application programs and games
v Tuning performance
v Installing device drivers remotely
v Setting up and using multimedia devices
v Identifying system problems
v Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident
package, or as an annual contract with a 10-incident limit. For more
information about purchasing Enhanced PC Support, see "Ordering support
line services" on page 106.
900-number operating system and hardware support line
In the U.S., if you prefer to obtain technical support on a pay-as-you-go basis,
you can use the 900-number support line. The 900-number support line
provides support for IBM PC products that are out of the warranty period.
To access this support, call 1-900-555-CLUB (2582). You will be notified of the
charge per minute.
Network and server support line
Network and Server Support is available for simple or complex networks made
up of IBM servers and workstations using major network operating systems. In
addition, many popular non-IBM adapters and network interface cards are
supported.
This service includes all of the features of the Enhanced PC Support Line, plus:
105
Chapter 7. Getting help, service, and information
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Troubleshooting
