Problem solving guide
The drum door does not open when you press the Door button.
The machine is not
connected to the
The washing machine is
not switched on.
The door was not
There is still water in the
drum and the machine is
unable to drain.
For safety reasons the drum door cannot be opened if the suds temperature is
higher than 55°C.
Put the plug in the socket and switch on.
Switch the machine on with the I-On/0-Off button.
Open the drum door as described in the section
"Opening the door in the event of a power failure".
Press hard against the lock side of the drum door
and then press the Door button.
Clean the drain filter and the drain pump.