The Drum Door Does Not Open When You Press The Door Button - Miele W 5965 WPS Operating Instructions Manual

Problem solving guide

The drum door does not open when you press the Door button

Possible cause
The machine is not
connected to the
electricity supply and/or is
not switched on.
The safety lock has been
activated.
Access via a code has
been activated.
Power outage
The door was not correctly
engaged.
There is still water in the
drum and the machine is
unable to drain.
Following the end of the
estimated time, the door
cannot be opened in the
programmes Steam care
or Freshen up.
For safety reasons, the drum door cannot be opened if the suds temperature is
higher than 55°C.
56
Insert the plug in the socket and switch on and/or
switch the machine on with the K button.
Deactivate the safety lock as described in
"Selecting a programme - Safety lock".
Deactivate the code as described in the "Settings
menu".
Open the drum door as described in the next
section.
Press hard against the lock side of the drum door
and then press the Door button.
Clean the drain filter and drain pump as described
in the next section.
The programmes Steam care or Freshen up were
started several times, one after the other. After
using steam, the temperature in the drum is above
55°C and the door cannot be opened to protect
against burning. Wait a few minutes until the
temperature in the drum has dropped.
Remedy