Printing, Copying And Scanning Problems - Olivetti LINEA Office User Manual

Problem
Some LEDs are illuminated on the
printer front panel.

Printing, Copying and Scanning Problems

Problema
The print command of the
application is not active.
The printing stops in the middle of a
print job.
The black and/or colour cartridge is
completely missing.
Horizontal lines are printed.
The printed characters are not
properly defined.
A completely white or black copy
has been printed.
42 Maintenance and Troubleshooting
Possible cause
• Specific printer error indicated
by the LED.
Possible cause
• The printer is not set as the
default printer.
• The printer is not properly
connected to the computer.
• The paper is jammed.
• The protective tape has not
been removed from the black
and/or colour cartridge.
• The cartridge is temporarily not
working.
• The cartridges are no longer
aligned.
• Faulty Contact Image Sensor.
Corrective Action
• Make sure that the electrical
outlet is working by attaching
another appliance that you
know works into it, then switch
on the appliance.
• Proceed with the corrective
action for the corresponding
LED that is illuminated.
Corrective Action
• In Windows environment:
1 Select Start > Settings >
Printers and fax.
2 Select with your right mouse
button the icon of the printer
required and select Set as
default.
• In Macintosh environment:
1 Reinstall the software provided
with the printer, and check the
printing settings and the spooler
of the Mac OS X system.
1 Switch off the printer and
computer, then unplug the USB
cable from these two devices.
2 Reattach the USB cable, then
switch on the printer first
followed by the computer.
1 Clear the paper jam. See
"Clearing Paper Jams".
2 Select Cancel to remove the error
condition. The print job restarts
from the next page.
• Remove the protective tape and
reinsert the cartridge.
• Clean the cartridges. See
"Cleaning the ink cartridge
Nozzles".
• Align the cartridges from the
computer. See "Aligning the Ink
Cartridges from the Toolbox
Application".
• Contact technical support.