Appendix E About Troubleshooting; Accessing Troubleshooting Information - Symantec 460R - Gateway Security Installation Manual

About troubleshooting
You can find up-to-date troubleshooting information for Symantec Gateway Security 400 Series (and all
Symantec products) on the Symantec Web site, www.symantec.com.

Accessing troubleshooting information

Use the following procedure to access troubleshooting information from the Symantec Knowledge Base.
To access Symantec Gateway Security 400 Series troubleshooting information
1 Go to
2 On the top of the home page, click support.
3 Under Product Support > enterprise, click Continue.
4 On the Support enterprise page, under Technical Support, click knowledge base.
5 Under select a knowledge base, scroll down and click Symantec Gateway Security 400 Series.
6 Click your specific product name and model.
7 On the knowledge base page for your appliance model, do any of the following:
www.symantec.com.
On the Hot Topics tab, click any of the items in the list to view a detailed list of knowledge base
articles on that topic.
On the Search tab, in the text box, type a string containing your question. Use the drop-down list
to determine how the search is performed and click Search.
On the Browse tab, expand a heading to see knowledge base articles related to that topic.
Appendix
E