Contacting Technical Support; Customer Service - Symantec 460R - Gateway Security Installation Manual

Licensing and registration
See

Contacting Technical Support

Customers with a current maintenance agreement may contact the Technical Support group by phone
or online at www.symantec.com/techsupp.
Customers with Gold or Platinum support agreements may contact Gold or Platinum Technical
Support at
When contacting the Technical Support group, please have the following:

Customer Service

To contact Enterprise Customer Service online, go to www.symantec.com/techsupp, select the
appropriate Global Site for your country, then select the enterprise Continue link. Customer Service is
available to assist with the following types of issues:
"Licensing" on page 37.
https://www-secure.symantec.com/gold
Product release level
Hardware information
Available memory, disk space, NIC information
Operating system
Version and patch level
Network topology
Router, gateway, and IP address information
Problem description
Error messages/log files
Troubleshooting performed prior to contacting Symantec
Recent software configuration changes and/or network changes
Questions regarding product licensing or serialization
Product registration updates such as address or name changes
General product information (features, language availability, local dealers)
Latest information on product updates and upgrades
Information on upgrade insurance and maintenance contracts
Information on Symantec Value License Program
Advice on Symantec's technical support options
Nontechnical presales questions
Missing or defective CD-ROMs or manuals
or https://www-secure.symantec.com/platinum.