Feature Description - AT&T Merlin Legend Feature Summary

ABC Company
AT&T Merlin Legend Communications System
Call Accounting (used w/SMDR) *
Allows call costing with or without percentage
markup for bill back to customers, departments or
projects. Also provides summary reports of
call activity.
Call-by-Call Service Selection
The system chooses the PRI service to be used
based on the number dialed and the bearer
capability (voice, data, or both).
Caller ID
Identifies the phone number of the calling party on
the voice terminal display. Combined with
PassageWay Direct Connect, the caller's database
record can automatically appear on a PC. Requires
ABC Company subscribe to Caller ID service from
the local telephone company (not available in all
areas).
Call Restrictions
Users are individual phones can be restricted from
making certain types of calls. Available
restrictions are outward, toll, pool dial-out codes,
and route.
Centralized Station Programming
Allows all stations in the system to be programmed
for all features from the administrative/attendant
console.
Direct Group Calling
All calls come into a specific group of phones, the
system hunts for and routes them to the next
available extension in the group.
Direct Inward Dialing
Callers can dial an extension without going
through the receptionist or attendant.
Disallowed Lists
Allows all stations to be restricted in calling
specific area and/or exchange codes.
AT&T Proprietary
Use Pursuant to Company Instructions

Feature Description

Merlin Legend Feature Summary
Benefit
Cost-control; increase billing
accuracy.
Efficient use of ISDN-PRI bearer
channels through dynamic allocation
of services.
Calls are answered personally and
callers do not have to wait while their
records are accessed.
Prevents phone abuse and helps
control toll call costs by restricting
stations to limited dialing capabilities.
Saves time in station programming.
Less training is required for station
programming.
Efficient handling of calls to high
volume call groups. Customer calls
are answered quickly.
Customers do not have to wait to dial
the party they want.
Saves money by preventing toll calls
and phone abuse.
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