Attendant Console For A Small System - AT&T MERLIN 1030 Attendant's Manual

Keep track of calls easily
with a separate button and
lights for each line:
Red light indicates the
line you are on
Green light indicates if
line is free, busy, or on
hold:
- Steady green = the line
is busy
- Fast flashing = you put
the call on hold
- Slower flashing =
someone else put the
call on hold
Touch Intercom-Voice to an-
nounce calls before you
transfer them or to give a
s h o r t m e s s a g e . U s e
Intercom-Ring to have a
two-way conversation with
someone in your business.
(See p. 14.)
Set up Conference calls
that connect up to two out-
side and two inside lines at
once. (See p. 15.)
Drop one line from a con-
ference call leaving other
lines connected. (See p. 15.)
The green light beside the
Message button goes on if
another attendant takes a
message for you.
Touch Recall to disconnect
a call without hanging up
the handset. With Centrex or
PBX service, use Recall in-
stead of a switchhook flash.
4
ATTENDANT CONSOLE
FOR A SMALL SYSTEM
Touch Speaker for on-hook
dialing, group listening, and
on-hook monitoring for the
other person's return when
you are put on hold.
(See p. 16.)
Program Cover buttons to
provide backup coverage for
another attendant, a per-
sonal line that does not
appear on your telephone,
or anyone who needs inter-
com and transferred calls
answered. (See p. 9.)
Intercom Auto Dial buttons
help transfer calls quickly.
The lights beside each but-
ton tell you:
Steady green = the per-
son is on a call
Fast flashing green =
the person is calling you
Steady red = the per-
son's message light is on
Transfer calls to people
either with or without a
voice announcement. Un-
answered calls return to you
automatically. (See p. 10.)
Use Hold to screen calls or
hold one call while you
answer another. (See p. 11.)
Program a button to give you
one-touch dialing for an out-
side number you call fre-
quently. (See p. 14.)
Activate alerting devices
such as bells or lights, that
let people know a call has
come in when you are not
on duty. (See p. 16.)
Touch Send Message to
turn on the message light at
the voice terminal of the per-
son for whom you have a
message. (See p. 13.)
Program a Page button for
loudspeaker paging of up to
three separate areas of your
business. Use with the Call
Park feature to pass on a
call to someone whose exact
location you do not know.
(See p. 12.)