Attendant Quick Reference Chart - AT&T MERLIN 1030 Attendant's Manual

Attendant's Quick Reference
If you want to . . . .
USE THE SHIFT BUTTONS (Large Systems Only)
For access to intercom numbers 10 to 39
Touch the left Shift button
Touch the Intercom Auto Dial button for the telephone you want
For access to intercom numbers 40 to 69
Touch the middle Shift button
Touch the Intercom Auto Dial button for the telephone you want
For access to intercom numbers 70 to 79
Touch the right Shift button
Touch the Intercom Auto Dial button for the telephone you want
TRANSFER A CALL WITH INTERCOM-RING
Touch Transfer
Touch appropriate Shift button (large systems only)
Touch Intercom Auto Dial button (or dial intercom number)
H a n g u p
If person doesn't answer, call returns to you
TRANSFER A CALL WITH INTERCOM-VOICE
Touch Transfer
Touch Intercom-Voice
Touch appropriate Shift button (large systems only)
Touch Intercom Auto Dial button (or dial intercom number)
Announce call, and hang up
If person doesn't take the call, it returns to you
SCREEN A CALL
Touch Hold
Touch Intercom-Ring or Intercom-Voice
Touch appropriate Shift button (large systems only)
Touch Intercom Auto Dial button (or dial intercom number)
Check to see if person will take call
n o ?
Touch call's line button
Advise caller
H a n g u p
Yes?
If call's line button appears on person's phone —
He or she can take call by touching the call's line button
22
Otherwise —
Touch call's line button
Touch Transfer
Touch appropriate Shift button (large systems only)
Touch Intercom Auto Dial button (or dial intercom
number)
Hang up
PARK A CALL TO PAGE SOMEONE
Touch Transfer
Touch the left Shift button (large systems only)
Touch your own Intercom Auto Dial button (or dial your inter-
com number)
Touch Intercom-Voice
Touch Page
Page person to pick up call by dialing *7 plus your intercom
n u m b e r .
CONNECT AN OUTSIDE CALL TO ANOTHER OUTSIDE LINE
Touch Conference
Touch free line button (or special purpose line)
Dial number
Connection made?
Touch Hold to remove yourself
Hang up
Not made?
Touch Drop
Inform caller, and hang up.
NOTIFY SOMEONE YOU TOOK A MESSAGE
Small Systems
Check red light beside person's Intercom Auto Dial button
Red light on? Do nothing (message light already on)
Red light off?
Touch Send Message
Touch Intercom Auto Dial button
Large Systems
Touch Message Status
Touch appropriate Shift button
Green light on? Do nothing (message light already on)
Green light off?
Touch Send Message
Touch Intercom Auto Dial button
Touch Message Status again to return to normal operation