Send Message; Small Systems; Large Systems - AT&T MERLIN 1030 Attendant's Manual

Send Message

As a system attendant, you may have to take messages for people who
are away from their desks. Whenever you take a message for a person,
turn on the message light at the person's voice terminal. If someone works
with you as an attendant, make sure you leave messages in a central loca-
tion so they can be found easily when people call for their messages. The
Send Message procedure differs for small and large systems.

SMALL SYSTEMS

If you have a small system console and you want to turn on a message
light at someone's voice terminal, touch Send Message and the ap-
propriate Intercom Auto Dial button. The red light next to the Intercom Auto
Dial button comes on to tell you that the person's message light is now
on. If the red light is already on, you know not to use the Send Message
button when you take a second message. In fact, by repeating the pro-
cedure, you will turn the person's message light off. If someone's message
light is on and you want to turn it off, touch Send Message and then touch
the Intercom Auto Dial button.

LARGE SYSTEMS

If you have a large system console and you want to see whether or not
a person's message light is already on, touch Message Status and the
Shift button that controls the intercom number you want to check. A green
light next to the Intercom Auto Dial button means that the person's message
light is on. If the green light is not lit, touch Send Message and touch
the person's Intercom Auto Dial button. Touch Message Status again so
that you can use the lights to check line status.
Keep in mind that when the green light next to the Message Status but-
ton is on, you can see which voice terminals have message lights on, When
the green light is off, you can determine which lines are busy and use
the buttons for placing intercom calls and for transferring calls,
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