When You Enter A Url Or Ip Address, A Time-Out Error Occurs; Troubleshoot The Isp Connection - NETGEAR UTM9S Reference Manual

• Make sure that you are using the SSL https://address login rather than the http://address
login.
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure that you are using the correct login information. The factory default login name
is admin, and the password is password. Make sure that Caps Lock is off when entering
this information.
If the UTM does not save changes you have made in the web management interface, check
the following:
• When entering configuration settings, be sure to click the Apply button before moving to
another menu or tab, or your changes are lost.
• Click the Refresh or Reload button in the web browser. The changes might have
occurred, but the web browser might be caching the old configuration.
When You Enter a URL or IP Address, a Time-Out Error
Occurs
A number of things could be causing this situation. Try the following troubleshooting steps:
• Check whether other computers on the LAN work correctly. If they do, ensure that your
computer's TCP/IP settings are correct. If you use a fixed (static) IP address, check the
subnet mask, default gateway, DNS, and IP addresses on the WAN ISP Settings screen
of the single WAN port models or on one of the WAN ISP Settings screens of the multiple
WAN port models. For more information, see
on page 71.
• If the computer is configured correctly, but still not working, ensure that the UTM is
connected and turned on. Connect to the web management interface, and check the
UTM's settings. If you cannot connect to the UTM, see the information in the previous
section (Troubleshoot the Web Management Interface
• If the UTM is configured correctly, check your Internet connection (for example, your
modem or router) to make sure that it is working correctly.

Troubleshoot the ISP Connection

If your UTM is unable to access the Internet, you should first determine whether the UTM is
able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP
address, your UTM requests an IP address from the ISP. You can determine whether the
request was successful using the web management interface.
ProSecure Unified Threat Management (UTM) Appliance
Troubleshooting and Using Online Support
Manually Configure the Internet Connection
on page 493).
494