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Also, you can find information about IBM Director in the IBM Systems forum at
www.ibm.com/developerworks/forums/forum.jspa?forumID=759.
Information to provide to the IBM Technical Support Center or
IBM Director customer forum
When looking for assistance, either from IBM Technical Support Center or in the
IBM Director customer forum, there is some basic information that you should
provide.
System i information
Before you contact IBM for assistance, or append to the customer forum, you
should gather the following information for the affected systems:
v The operating system information for management server and for the managed
objects.
v Whether the failure is intermittent or persistent.
v The last time (or release) that the feature or function worked.
v Any exceptions or error messages that occur.
v The version of IBM Director that is installed. Also note whether it is a new
installation or an upgrade installation. If it is an upgrade installation, note from
which version of IBM Director you upgraded.
v If possible, the steps required to recreate the problem.
System x, BladeCenter, and x86-based system information
Before you contact IBM for assistance, or append to the customer forum, you
should gather the following information for the affected systems.
Note: Frequently, IBM uses information and logs generated by the Dynamic
System Analysis (DSA) program to resolve problems. DSA is available from
the Systems Management Web page at www.ibm.com/servers/eserver/
xseries/systems_management/.
v The machine types of all the affected systems.
v The operating system.
v The BIOS and firmware version levels of the affected systems. If you do not
know this information, you can use Dynamic System Analysis (DSA) to gather
the information for you.
v Whether the failure is intermittent or persistent.
v The last time the feature or function worked.
v Any exceptions or error messages that occur.
v The version of IBM Director that is installed. Also note whether it is a new
installation or an upgrade installation. If it is an upgrade installation, note from
which version of IBM Director you upgraded.
v If possible, the steps required to recreate the problem.
System p information
Before you contact IBM for assistance, or append to the customer forum, you
should gather the applicable information for the affected systems.
®
For AIX
:
Chapter 6. Troubleshooting
39
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