Table of Contents
Advertisement
Finding information about IBM Director Problems
In addition to the IBM Director information center, you can find information about
problems and solutions in earlier editions of IBM Director documentation, the IBM
Director forum, and the IBM Service Bulletin (RETAIN
Available troubleshooting documentation for earlier versions of IBM Director:
To troubleshoot problems that are specific to earlier versions of IBM Director, see
the documentation for that version.
Note:
v Printable PDFs for the different versions of the IBM Director
documentation are available from the IBM Director Support Web page at
www.ibm.com/systems/management/director
v IBM Director versions 3.1.1 and earlier are no longer supported.
IBM Director version
5.20
Accessing the IBM Director customer forum:
The IBM Director customer forum provides a place for customers to share ideas
and solutions for IBM Director implementations. Even though this forum is called
the "xSeries (System x
Director installations on all supported operating systems and hardware.
Although participating in the customer forum does not guarantee an answer from
an IBM representative, the forum community does include IBM employees that use
IBM Director. To access the forum you must sign in to the IBM developerWorks
Web site and create a profile; there is no fee. The IBM Director customer forum
Web page is at www.ibm.com/developerworks/forums/forum.jspa?forumID=759.
Accessing the IBM Service Bulletin (RETAIN tips) index:
You an access the IBM Service Bulletin (RETAIN tips) index to view known
problems and workarounds for IBM Director at www.ibm.com/support/us/. On
this page, click the applicable version of IBM Director. A list of service bulletins is
displayed.
Before you call:
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation and the
diagnostic tools that are included with your system. You can find information
about diagnostic tools for BladeCenter and System x systems in the Problem
Determination Service Guide on the IBM System x Documentation CD. You can find
Available troubleshooting documentation
v IBM Director version 5.20 Information
Center
v Release Notes
v Service Bulletin (RETAIN tips) index
™
) IBM Director forum," it serves as the forum for IBM
®
tip) index.
Chapter 6. Troubleshooting
®
37
Advertisement
Table of Contents
