IBM 26R0881 Installation And User Manual page 52

v The files containing the redirected output from the following commands:
v The /var/log/dirinst.log file, if you are having an installation problem.
v Whether the failure is intermittent or persistent.
v The last time the feature or function worked.
v Any exceptions or error messages that occur.
v The version of IBM Director that is installed. Also note whether it is a new
v If possible, the steps required to recreate the problem.
For Linux on POWER
v The files containing the redirected output from the following commands:
v
v The /var/log/dirinst.log file, if you are having an installation problem.
v Whether the failure is intermittent or persistent.
v The last time the feature or function worked.
v Any exceptions or error messages that occur.
v The version of IBM Director that is installed. Also note whether it is a new
v If possible, the steps required to recreate the problem.
System z information
Before you contact IBM for assistance, or append to the customer forum, you
should gather the applicable information for the affected systems.
v A detailed description of the problem.
v Any exceptions or error messages that occur.
v If possible, the steps required to recreate the problem.
v Whether the failure is intermittent or persistent.
v The operating system information for the management server and for the
v The version of IBM Director that is installed in each affected system. Also note
v The /var/log/dirinst.log file, if you are having an installation problem.
v The /var/log/localmessages or any related log file on manageability access
40
IBM BladeCenter Open Fabric Manager Installation and User's Guide
– oslevel -r
– lslpp -L
– lsdev
– prtconf
– errpt -a
– lsvpd
installation or an upgrade installation. If it is an upgrade installation, note from
which version of IBM Director you upgraded.
™
– (For Red Hat Linux) cat /etc/redhat-release
– (For SUSE Linux) cat /etc/SuSE-release
– rpm -qa
– lsvpd
installation or an upgrade installation. If it is an upgrade installation, note from
which version of IBM Director you upgraded.
managed objects.
whether it is a new installation or an upgrade installation. If it is an upgrade
installation, note from which version of IBM Director you upgraded.
®
point (MAP) for z/VM .